Harbin Xueli Premium Hotel (Central Street Sophia Church Branch) Reviews
Harbin Xueli Premium Hotel (Central Street Sophia Church Branch)
No.20 Stone Road Street, Daoli District, Harbin, Heilongjiang, ChinaView Hotel Details
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Harbin Xueli Premium Hotel (Central Street Sophia Church Branch) Guest Reviews
4.7/5
Outstanding
5152 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(5152)
Positive reviews(5076)
Reviews with photos/video(1242)
Convenient location(717)
Friendly front desk staff(489)
Average sound insulation(176)
Convenient parking(170)
Perfect for kids(101)
Close to scenic area(100)
Has rooms for families(76)
Excellent afternoon tea(64)
Negative reviews(76)
Yaroslav2494
Selected Double Room
Stayed in Jan 2025
Couples
45 review
4.5/5
Great
Posted on Feb 19, 2025
We had a good stay, problem is the walls are thick and loud neighbors can be heard.
Also employees open doors without knocking some times. But the rest was fine.
Response from Property: Sorry for giving you a bad experience. Thank you very much for your feedback on the hotel's soundproofing. Due to the peak tourist season, there are a large number of guests and different rest and rest schedules, which may affect your rest. We have prepared free noise-proofing earplugs and quiet time reminders for guests in the guest rooms. We have once again trained and standardized the guest rooms. If you have any questions during your stay, please contact us and we will solve them for you as soon as possible. You can look at the recent reviews and no guests have reported similar problems. We hope you can contact us to help us further improve and provide better services to our guests.
William
Selected Twin Room
Stayed in Jan 2025
Travel with friends
4 review
5.0/5
Outstanding
Posted on Feb 17, 2025
Great location next to the Sophia square, clean rooms and friendly staff!
Response from Property: 【🎈中央大街🚗免費下午茶🎁 】冬日裏的哈爾濱分外寒冷,但您的好評讓我們感到無比温馨。我們將珍惜每一份好評,不斷提升服務品質,讓您每次入住都能感受到家的温暖。
John Tree
Privilege Queen Room
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Location is best very nearby Sophia church just walking distance 3-4minute, receptionist very kind and helpful.Picture from trip.com similar with existing room is 95% same. Room still look new and cleaning. Hotel lobby have free warm free. I will come back to this hotel again.
Response from Property: 【🎈Daoli Vegetable Market🚗Fine Souvenirs🎁】Your good comments are like a bonfire in the winter night, giving us warmth and hope. Harbin Xueli Youpin Hotel will continue to provide you with high-quality services, allowing you to feel the warmth of home in the cold winter.
YanaYan
Themed Family Friendly Room
Stayed in Nov 2024
Family
2 review
4.7/5
Amazing
Posted on Jan 9, 2025
My child loves the room as there is tent 🎪, toy, books etc. We only booked for one night. Unfortunately my child was quite sick at night. The staff is very considerate and extended our check out time for an extra two hours. They helped with luggage and walked us out to another side of road for taxi.
Overall a good experience other than the fact we had a sick child due to the Norovirus.
Response from Property: [🎈Theme Family Room🚗Free Afternoon Tea🎁] In the ice and snow, your positive comments make us feel the warmth of spring. We will cherish your every visit and continue to provide you with a warm and comfortable accommodation environment so that you can leave wonderful memories every time you stay.
Guest User
Selected Double Room
Stayed in Nov 2024
Couples
18 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Hotel is nice and central to the location
Room is a bit small
Recommend get a window room next time
Stay was pleasant
Response from Property: 【🎈道里菜市場🚗精品伴手禮🎁 】您的好評如同冬夜裡的篝火,給予了我們温暖與希望。哈爾濱雪黎優品酒店將一如既往地為您提供高品質的服務,讓您在寒冷的冬季中感受到如家般的温暖。
Guest User
Parent-child Room
Stayed in Nov 2024
Family
8 review
4.2/5
Very Good
Posted on Dec 18, 2024
The staff were really helpful and polite. The hotel is pretty clean and the room is really nicely decorated. But the doors to both the bathroom and shower don’t close properly. The underfloor heating of the room also doesn’t work properly and since we have a window in the room, it’s freezing.
Response from Property: We apologize for any inconvenience you experienced. Thank you for acknowledging and praising our hotel's service and cleanliness. Please note that the heating during winter is provided by the municipal central heating system, which may not suit everyone's preferences in terms of temperature. Regarding your feedback about the bathroom door not closing properly, our engineering department has conducted a thorough inspection and promptly addressed the issue with repairs. You can see from recent reviews that there have been no further complaints of a similar nature. We hope you will contact us to assist us in further improving and providing an even better service to our guests.
Guest User
Privilege Queen Room
Stayed in Jan 2025
Solo travelers
4 review
4.7/5
Amazing
Posted on Feb 11, 2025
Good place to stay. The front desk is always helpful and friendly. There are free snacks and tea in the lobby. Rooms are very clean and warm (needed during winter). I got an upgrade which was a pleasant surprise. From my perspective it would have been a 10/10 if the walls to the neighbouring rooms weren’t so thin. Sadly I only could sleep on 3/5 nights since on the two other nights my neighbour guests were screaming and shouting all night long. So it’s an 8/10 from me.
Response from Property: 抱歉給您不好的體驗,非常感謝您反饋酒店隔音的問題,由於旅遊旺季,住客量較大,休息作息時間不同,可影響您休息了,我們已在客房內準備了住店客人安靜時段温馨提示和耳塞,就是為了能給大家一個更好的入住環境。在您入住期間有任何問題都可以聯繫我們,我們會第一時間為您解決。您可以看一下近期的評價,已經沒有客人反映類似的問題了.期待您能聯繫我們,幫助我們進一步改進,為客人提供更好的服務。
Guest User
Selected Double Room
Stayed in Dec 2024
Couples
5 review
4.5/5
Great
Posted on Jan 28, 2025
Very friendly staff, who were helpful and polite. Hotel was very close to downtown area, and a quick taxi ride to snow and ice world. Room was well decorated and clean, and the artificial window was a nice touch. Would definitely recommend.
Response from Property: 【🎈Free parking🚗First Hospital🎁】In this silvery white season, your praise is like a warm current that warms our hearts. We will continue to maintain our warm and hospitable service spirit, so that you can feel the warmth of home every time you stay
Ka Keung Dennis
Privilege Queen Room
Stayed in Dec 2024
Couples
25 review
5.0/5
Outstanding
Posted on Jan 11, 2025
The hotel is centrally located near St. Sophia square. The room is clean with a soft and comfortable bed. Excellent and very helpful staff.
Response from Property: 【🎈中央大街🚗免費下午茶🎁 】冬日裏的哈爾濱分外寒冷,但您的好評讓我們感到無比温馨。我們將珍惜每一份好評,不斷提升服務品質,讓您每次入住都能感受到家的温暖。
Xiaoliang
Privilege Queen Room
Stayed in Nov 2024
Family
4 review
4.7/5
Amazing
Posted on Jan 2, 2025
Good clean hotel with nice service. Convenient location. No washer and dryer. In room Toilet smelled a little bit. Excellent large family room with a double bed and single bed.
Response from Property: 【🎈道里菜市場🚗精品伴手禮🎁 】您的好評如同冬夜裡的篝火,給予了我們温暖與希望。哈爾濱雪黎優品酒店將一如既往地為您提供高品質的服務,讓您在寒冷的冬季中感受到如家般的温暖。
SHUN KIT
Selected Twin Room
Stayed in Nov 2024
Family
6 review
4.7/5
Amazing
Posted on Jan 14, 2025
The location is very nearby the central street of Harbin, while the ST Sophia church is just nearby,but there is always traffic confession in front of the hotel, better to call a taxi 5 mins before go to the next spot.
Response from Property: 【🎈免費停車🚗第一醫院🎁 】在這個銀白色的季節裏,您的好評如同一股暖流,温暖了我們的心房。我們將繼續保持熱情好客的服務精神,讓您每次入住都能感受到家的温馨
Guest User
Selected Twin Room
Stayed in Jan 2025
Travel with friends
1 review
4.7/5
Amazing
Posted on Feb 17, 2025
we had a great stay! amazing location, rooms as pictured! would stay again
Response from Property: 【🎈道里菜市場🚗精品伴手禮🎁 】您的好評如同冬夜裡的篝火,給予了我們温暖與希望。哈爾濱雪黎優品酒店將一如既往地為您提供高品質的服務,讓您在寒冷的冬季中感受到如家般的温暖。
Letitia Travels
Privilege Queen Room
Stayed in Nov 2023
Solo travelers
16 review
5.0/5
Outstanding
Posted on Dec 29, 2023
What a lovely experience! The hotel staff are super friendly and caring. I broke my snow boots and everyone tried to help me get out of them. It's a quick walk to Sophia Cathedral which was breathtakingly beautiful!
Response from Property: [❤ Adjacent to Sophia Church ❤ Toulong Shopping Mall 🏥 Harbin First Hospital 🅿 Ice and Snow Kingdom ] Dear distinguished guest, thank you for visiting Xueli Premium Hotel. I heard that people who like to praise are very good-looking and very lucky, very Thank you for your like and recognition. I hope that the beautiful scenery of Harbin in winter and the enthusiasm of Xiaoxue will stay in your heart forever and make you miss us often. I also wish that we can see you again!
CL Teo
Privilege Queen Room
Stayed in Nov 2024
Couples
3 review
4.7/5
Amazing
Posted on Jan 1, 2025
Good location with very friendly helpful staff
Response from Property: 【🎈Daoli Food Market🚗Exquisite souvenirs🎁】Your praise is like a bonfire on a winter night, giving us warmth and hope. Harbin Xueli Premium Hotel will continue to provide you with high-quality services, allowing you to feel the warmth of home in the cold winter.
Jqinlyn
Selected Double Room
Stayed in Jan 2025
Couples
7 review
5.0/5
Outstanding
Posted on Feb 20, 2025
Good service and friendly
Response from Property: 【🎈免費停車🚗百項生活用品🎁 】冬日的寒冷擋不住您對哈爾濱雪黎優品酒店的喜愛,您的好評如同一縷陽光照進我們的心房。我們將保持努力,為您提供一個温馨、舒適的冬日避風港,讓您每次到來都能享受到賓至如歸的體驗。