Novotel Hanoi Thai Ha Reviews

Response from Property: Dear Value guest,Thank you for your kind words! We are delighted to hear that you enjoyed our breakfast. Your satisfaction is our top priority, and we look forward to continuing to provide exceptional service during your stay. If there is anything else we can assist you with, please don't hesitate to let us know. We appreciate your feedback and hope you have a wonderful stay with us.Best regards,Novotel Hanoi ThaiHa management team

Response from Property: Dear Mr. Adam, Thank you for sharing your experience with us at the Novotel Hanoi ThaiHa. We do apologize that our service was not met your expectation. For room allocation, however, we are deeply sorry that our team might not clear the message. We thank you for your feedback and we will learn from it to avoid it next time. Our goal is to provide a pleasant stay and an unforgettable experience to each and every one of our customers. Thank you again and we look forward to welcoming you back soon. Best regards, Novotel Hanoi THaiHa Management Team

Response from Property: Dear Value guest,Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our spacious rooms, delicious breakfast, and found our staff to be helpful. It's wonderful to know that our location suited your needs as well. Your kind words mean a lot to us, and we strive to maintain this high level of service. Should you need anything else during your stay, please feel free to reach out. We appreciate your feedback and look forward to providing you with a memorable experience throughout your time with usBest regards, Novotel Hanoi ThaiHa management team

Response from Property: Dear value guest,Thank you for your recommendation and feedback. We are pleased to hear that you found our hotel suitable for business travel. Your comments about the room layout and the walking distance to the washroom are valuable to us. We will take this into consideration as we strive to improve our guests' comfort and convenience. If there are specific adjustments or accommodations you would find helpful during your next stay, please let us know. We appreciate your input and look forward to welcoming you back for another productive visit. Thank you for choosing to stay with us.Best regards, Novotel Hanoi Thaiha Management Team

Response from Property: Dear M. Boon Peng,Thank you for sharing your experience with us! We are delighted to hear that you enjoyed your four-night stay and found our hotel's location convenient with a nearby convenience store and a variety of dining options just opposite. It's great to know that you liked the breakfast variety and that your room met your expectations in terms of cleanliness and hygiene. Providing a comfortable and enjoyable stay for our guests is our top priority, and your positive feedback motivates us to maintain our standards. We look forward to welcoming you back for another pleasant experience. If there is anything else we can do to enhance your future stays, please do not hesitate to let us know. Thank you for choosing to stay with us.Best regards, Novotel Hanoi ThaiHa Management Team

Response from Property: Dear Value guest,Thank you for your feedback! We are thrilled to hear that you enjoyed our swimming pool, gym facilities, and the convenience of having a small supermarket nearby. Your positive comments and comparison to Novotel hotels are greatly appreciated. Providing excellent amenities and a pleasant stay for our guests is always our goal. Your satisfaction is a true testament to our commitment to quality service. We are glad that we met your expectations, and we look forward to welcoming you back for another enjoyable experience. If there is anything else we can do to enhance your next visit, please feel free to reach out. Thank you for choosing to stay with us.Best regards,Novotel Hanoi ThaiHa Management Team

Response from Property: Dear Mr. Jackee,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your room and the excellent food during your stay. Your recommendation means a lot to us, and we appreciate your kind words. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future. If there's anything else we can do to enhance your next visit, please feel free to let us know. See you again soon.Best regards, Novotel Hanoi ThaiHa management team