Hotel near Hồ Hoàn Kiếm Area,Hanoi98.3% of visitors choose this area
A stay at Hanoi Splendid Premium Hotel places you in the heart of Hanoi, steps from Hoan Kiem Lake and Thang Long Water Puppet Theatre. This luxury hotel is 0.4 mi (0.6 km) from Hanoi Old Town Night Market and 0.6 mi (0.9 km) from St. Joseph's Cathedral of Hanoi.
Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, a 24-hour health club, and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at Solis Restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Hanoi? This hotel has 431 square feet (40 square meters) of space consisting of conference space and 2 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Treat yourself to a stay in one of the 120 guestrooms, featuring private pools and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include safes and desks, as well as phones with free local calls.
TTrisM2025.05.05
My friends and I had a great time staying at this hotel.
Location- It was in an ideal spot in the Old Quarters, few minutes walk to Hoan Kiem Lake. Adding to that, there are currency exchange shops across from the hotel. There are also different spas and cafes.
Food- The food was very good. I did not have a bad meal. Every morning there was a different menu and there were alot of varieties.
Staff- Extremely helpful and courteous staff. Shout out to Jacky and another guy at the front desk (didn't get his name). Overall, very friendly staff.
Room- It was pretty nice, we took one with the balcony, the 'city view' could be questioned but apart from that, it was very clean and modern.
Hotel near Hồ Hoàn Kiếm Area,Hanoi98.3% of visitors choose this area
A stay at Capella Hanoi places you in the heart of Hanoi, within a 15-minute walk of Hoan Kiem Lake and Ly Thai To Park. This 5-star hotel is 0.3 mi (0.6 km) from Hanoi Opera House and 1 mi (1.5 km) from O Quan Chuong Gate.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this Art Deco hotel include complimentary wireless Internet access and concierge services.
Satisfy your appetite for lunch or dinner at Backstage, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 6:30 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Limited parking is available onsite.
Make yourself at home in one of the 47 individually decorated guestrooms, featuring iPads and iPod docking stations. Your bed comes with down comforters and Egyptian cotton sheets. 65-inch LED televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms feature separate bathtubs and showers with rainfall showerheads and designer toiletries.
GGuest User2025.01.29
The second Capella I stayed at, Capella Hanoi has a unique cultural presentation, I really appreciate it! The environment and service are first-class, especially the service. I was still warmly entertained after checking out, I was very touched!
Hotel near Hồ Hoàn Kiếm Area,Hanoi98.3% of visitors choose this area
Signature by M Village Thợ Nhuộm is centrally located in Hanoi, a 3-minute walk from Hoa Lo Prison Museum and 9 minutes by foot from Hoan Kiem Lake. This hotel is 0.6 mi (0.9 km) from St. Joseph's Cathedral of Hanoi and 0.8 mi (1.4 km) from Hanoi Opera House.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and motorcycle parking is available onsite.
Make yourself at home in one of the 145 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
HHuiyin Sylvia Chuang2025.04.08
I stayed in this hotel last weekend , and I asked for a morning call on Monday early morning since I need to catch up on my flight to China.
On Sunday morning around 6 am, someone outside my door knocking at my door heavily and ringing the door bell, I was shocked and scared, I wanted to pretend no one is in the room so I didn’t answer right away. And that guy outside my door knocking my door heavily again and rang the bell, I was so scared so I didn’t open the door , I just ask who that is outside the door? And that was a “wake up call services” … I asked them to give me a morning call on Monday morning, and I didn’t realize that would a morning knocking door !
That was the worst part of the stay. I was alone in their hotel, even though it was a mistake , at that moment, I feel scared and unsafe.
Beside that morning call drama, the pillow the bed and the shower gel were all good !
Not super far from the church, so it’s quiet ! And there is a croissant shop downstairs is a plus !
Great
432 reviews
9.3/10
Price from
US$43
per night
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Hotel near Hồ Hoàn Kiếm Area,Hanoi98.3% of visitors choose this area
With a stay at La Sinfonía del Rey Hotel & Spa, you'll be centrally located in Hanoi, steps from Thang Long Water Puppet Theatre and within a 5-minute walk of Ngoc Son Temple. This 4-star hotel is 0.4 mi (0.7 km) from Hoan Kiem Lake and 0.5 mi (0.8 km) from St. Joseph's Cathedral of Hanoi.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless Internet access, concierge services, and a hair salon.
Grab a bite at Lobby Lounge, a café which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours).
Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 48 air-conditioned rooms featuring fireplaces and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
GGuest User2025.04.28
The hotel staff were exceptionally professional, accomodating, helpful & friendly. Open the front doors before we even reached the hotel, came and grabbed our bags when they saw us approaching from a distance. Asked to assist us when we were within the hotel, from getting a grab car for us to asking us how our sleep and room was and if we had any concerns and they would attend to them straight away. I was blown away when letting them know the night before that we will be checking out at 4.30am the next morning to find out they had packed a breakfast to go for hubby & I. Highly recommend staying at this hotel- service & location is on point.
Hotel near Hồ Hoàn Kiếm Area,Hanoi98.3% of visitors choose this area
In the heart of Hanoi, Mövenpick Hotel Hanoi is within a 5-minute drive of St. Joseph's Cathedral of Hanoi and Hanoi Opera House. This 5-star hotel is 0.9 mi (1.5 km) from Hoan Kiem Lake and 1.1 mi (1.7 km) from Ho Chi Minh Mausoleum.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a steam room and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Grab a bite at Cabana, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:30 AM to 9 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. This hotel has 4 meeting rooms available for events. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 155 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
GGuest User2025.01.30
The staff are very helpful and polite. The room is big and clean.
Location is good in the sense that train coffee street, temple of literature, and old quarters are all within walking distance. Starbucks is next to the hotel, so it is very convenient when we want coffee.
Set in the heart of Hanoi, Novotel Hanoi Thai Ha is an inspiring city hotel with a variety of accommodation options and facilities. Our hotel is an ideal destination for all travelers where you can enjoy a modern, uplifting and relaxing atmosphere. You can also experience different tastes from all around the world in one of our restaurants and bars. With its wide range of meeting rooms, ballroom and event venues, the hotel is also the city's perfect place for meetings, conferences, weddings and events.
AAnonymous User2025.04.15
I had an enjoyable stay in the hotel for 4 nights. The room is spacious and the bed is comfortable. The toilet and shower room is separated which is nice.
The hotel had also provided me a birthday cake as I had spent my birthday over the hotel stay. Overall an satisfactory stay in the 5* hotel
Hotel near Hồ Hoàn Kiếm Area,Hanoi98.3% of visitors choose this area
With a stay at Le Chanvre Hanoi Hotel & Spa, you'll be centrally located in Hanoi, within a 5-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. This luxury hotel is 0.3 mi (0.4 km) from St. Joseph's Cathedral of Hanoi and 0.3 mi (0.4 km) from Thang Long Water Puppet Theatre.
Pamper yourself with onsite massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a steam room, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 50 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
MMartusia2025.06.04
Overall, our stay was okay. The staff were very friendly and provided excellent service throughout our visit. The hotel was clean and well-maintained, which we appreciated. The location is excellent – very central and close to everything, which made it easy to get around. However, the room we stayed in was quite small and didn’t get much natural light, which made it feel a bit cramped and dark. The pool area could also use more seating and some shade – it got very hot during the day. On the positive side, the breakfast was delicious with a good variety of fresh options.
With a stay at Pullman Hanoi Hotel in Hanoi (Dong Da), you'll be within a 5-minute drive of Hoan Kiem Lake and Van Phuc Diplomatic Corps. This 4.5-star hotel is 2.2 mi (3.5 km) from O Quan Chuong Gate and 2.2 mi (3.6 km) from Hanoi Opera House.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an attached winery, an outdoor pool, and a spa tub. This Mediterranean hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).
For lunch or dinner, stop by La Cheminee, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Hanoi? This hotel has facilities measuring 6241 square feet (580 square meters), including a conference center. Free self parking is available onsite.
Make yourself at home in one of the 240 air-conditioned rooms featuring fireplaces. Your Select Comfort bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2024.12.13
I recently had the opportunity to stay at Pullman Hotel Hanoi, Vietnam, and it was a great experience! From the moment I set foot in the hotel, I was deeply attracted by the elegant environment and thoughtful service here.
First of all, as soon as you enter the lobby, you are attracted by the spacious and bright space and exquisite decoration, which feels very comfortable and warm. Especially when it came to check-in, Phuong Anh was very helpful to me and I am very grateful to her.
The rooms are very spacious, well laid out and fully equipped. The bed was soft and comfortable, giving me a good night's sleep. The bathroom is also very clean and tidy, and the toiletries are of high quality and very reassuring to use.
In terms of service, it makes me feel the warmth of home. The staff at the front desk are very friendly and check-in and check-out are very quick and efficient. Here I have to mention Phuong Anh again, her thoughtful service really impressed me.
In addition, the hotel's dining is also worth mentioning. Breakfast is rich in variety and tastes.
It is highly recommended to the friends who will come here for business or travel, I believe you will also love here!
Hotel near Hồ Hoàn Kiếm Area,Hanoi98.3% of visitors choose this area
With a stay at La Sinfonia Citadel hotel and Spa, you'll be centrally located in Hanoi, a 8-minute walk from Hoa Lo Prison Museum and 11 minutes by foot from Temple of Literature. This spa hotel is 0.8 mi (1.3 km) from St. Joseph's Cathedral of Hanoi and 0.9 mi (1.4 km) from Vietnam Women's Museum.
Relax at the full-service spa, where you can enjoy massages. This hotel also features complimentary wireless internet access, concierge services, and barbecue grills.
Satisfy your appetite for lunch or dinner at Chestnet Restaurant, a restaurant which specializes in Fusion cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 28 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include safes and desks, as well as phones with free local calls.
CCurtis Lee Baker2025.01.29
Absolutely a hidden gem in Hanoi! This hotel is a fantastic stay and the service of the staff is top notch! I’ve stayed twice here now and will definitely choose again. The location next to the coffee shops in the train street is such a bonus! It’s a classy boutique must stay for anyone wanting a localized experience, genuine caring staff and a great stay! Walking distance to the cathedral and old area! Reminds me of the Great Gatsby!
With a stay at Novotel Suites Hanoi in Hanoi (Cau Giay), you'll be within a 5-minute drive of Indochina Plaza Ha Noi and Embassy of Japan. This 4-star hotel is 2.6 mi (4.1 km) from Vietnam National Convention Center and 2.7 mi (4.4 km) from My Dinh National Stadium.
Don't miss out on the many recreational opportunities, including an outdoor pool, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch or dinner at Food Exchange, a restaurant which specializes in local and international cuisine, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired Internet access, a business center, and express check-out. Planning an event in Hanoi? This hotel has facilities measuring 1938 square feet (180 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 151 air-conditioned rooms featuring kitchenettes with refrigerators and microwaves. Wired and wireless Internet access is complimentary, and LCD televisions with cable programming provide entertainment. Conveniences include phones, as well as safes and desks.
IILWON2024.11.25
Location is not good, but all the others were excellent!
Foods are delicious, Services are touching enough, and facilites are convenient to use.
And room condition was so good.
If I visit Hanoi one more time, I will book this hotel without any doubt.
Great
155 reviews
9.2/10
Price from
US$81
per night
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Top 20 Premium-Hotels in Hanoi
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Discover our curated selection of premium hotels in Hanoi for your next stay
No.
1
9.5/10
115 review
Peridot Grand Luxury Boutique Hotel
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Friendly owner""Delicious breakfast"
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No.
2
9.5/10
217 review
The Oriental Jade Hotel
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Great location""Delicious breakfast"
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No.
3
9.3/10
345 review
InterContinental Hanoi Landmark72
Hotel near Quan Nam Tu Liem, Hanoi
"Great stay!""Friendly owner"
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No.
4
8.9/10
361 review
InterContinental Hanoi Westlake
Hotel near Quan Tay Ho, Hanoi
"Friendly owner""Delicious breakfast"
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No.
5
8.9/10
110 review
Grand Mercure Hanoi
Hotel near Temple of Literature, Hanoi
"Friendly owner""Great stay!"
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No.
6
9.1/10
77 review
Sheraton Hanoi Hotel
Hotel near Quan Tay Ho, Hanoi
"Friendly owner""Great stay!"
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No.
7
8.7/10
85 review
Sheraton Hanoi West
Hotel near Quan Nam Tu Liem, Hanoi
"Great stay!""Friendly owner"
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No.
8
9.0/10
50 review
Hotel de l'Opera Hanoi - Mgallery
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Great stay!""Great location"
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No.
9
9.0/10
194 review
Melia Hanoi
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Great stay!""Delicious breakfast"
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No.
10
8.9/10
114 review
Apricot Hotel
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Great location""Friendly owner"
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No.
11
9.1/10
139 review
GM Premium Hotel
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Friendly owner""Great location"
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No.
12
9.7/10
139 review
CLASSYC Hotel
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Friendly owner""Delicious breakfast"
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No.
13
9.1/10
25 review
Dusit Le Palais Tu Hoa Hanoi
Hotel near Quan Tay Ho, Hanoi
"Good Location"
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No.
14
9.6/10
122 review
La Siesta Classic Hang Thung
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Friendly owner""Great stay!"
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No.
15
9.5/10
65 review
HOTEL de LAGOM
Hotel near Ba Dinh Square, Hanoi
"Friendly owner""Great stay!"
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No.
16
9.1/10
148 review
MAY DE VILLE Lakeside Hotel
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Friendly owner""Delicious breakfast"
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No.
17
9.6/10
274 review
Anatole Hotel Hanoi
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Friendly owner""Delicious breakfast"
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No.
18
9.0/10
224 review
Pan Pacific Hanoi
Hotel near Ba Dinh Square, Hanoi
"Great stay!""Great location"
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No.
19
8.9/10
65 review
Movenpick Hotel Hanoi Centre
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Friendly owner""Great location"
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No.
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9.0/10
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Wyndham Sky Lake Resort and Villas
Hotel near Huyen Chuong My, Hanoi
"Good Location"
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Latest Reviews for Hanoi Hotels
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Read genuine traveler ratings & reviews to find your perfect stay.
9.6/10
Amazing
GGuest UserStaff in all parts of the hotel showed impeccable attention to detail. Front desk/ concierge staff (big shoutout to David) recommended us tours and were very familiar with the itinerary, so much so that David prepared water bottles for us because a particular tour didn't include it. Everyone else always made it a point to check in with us and offer to help with anything or questions. The hotel and our room had everything we needed, and comfort was never far.
Hotel near Hồ Hoàn Kiếm Area, Hanoi 98.3% of visitors choose this area
Price per night from:US$64
9.6/10
Amazing
RRownatOur stay at La Siesta Classic was one of the best customer service experiences that we have encountered. The staff was very helpful and willing to move mountains to maintain a comfortable stay. The breakfast is very good and there is something for everyone. I would highly recommend this experience to anyone visiting Hanoi.
Hotel near Hồ Hoàn Kiếm Area, Hanoi 98.3% of visitors choose this area
Price per night from:US$75
9.2/10
Great
CCandyzhengThe location of this hotel is super good, right in the old town. It is very convenient to go everywhere, basically just walking. Some attractions only take more than 10 minutes by taxi. The service here must be rated five stars. The waiters can speak English, which is super good. The only thing that I didn't give five stars is the facilities. The facilities here are relatively old and the rooms are not big. However, it is a prime location, and the price is acceptable.
Hotel near Hồ Hoàn Kiếm Area, Hanoi 98.3% of visitors choose this area
Price per night from:US$67
9.1/10
Great
TTungRemarkable food and service
My husband and I recently had the pleasure of spending a few days in Hanoi during the Tet holiday, and we were absolutely delighted with our experience at this hotel. One aspect that truly stood out to us was the exceptional level of service provided by the staff. Upon our arrival, Mr. Hieu Ha warmly greeted us, confirmed our booking, and personally escorted us to our room. Throughout our stay, he consistently went above and beyond to ensure that all guests were comfortable and satisfied. His friendly demeanor and genuine care for our well-being left a lasting impression on us.
Additionally, we had the opportunity to indulge in a spa session at their sister hotel, conveniently located just a short 5-minute walk away. Despite the closure of many establishments during the Tet holiday, we were in desperate need of some rejuvenation for our weary bodies. Thankfully, the sole receptionist on duty, Ms. Ngoc Pham was attentive and responsive, she skillfully managed to arrange an on-the-day booking for us and tirelessly catered to the needs of various guests.
The breakfast buffet offered by the hotel was equally impressive. In addition to the sumptuous spread of food available at the counter (not a lot but good enough), guests also had the option to order made-to-order chicken or beef pho, as well as eggs cooked to their preference. We were pleasantly surprised by the incredible flavors of the pho; it surpassed our expectations in every way.
The only minor drawback we encountered during our stay was the soundproofing of the rooms. Regrettably, it was not entirely effective in muffling the conversations and occasional coughs from neighboring guests, as well as the sound of doors closing.
Overall, our stay at this hotel was exceptional. While the spa experience may not have been the absolute best we had during our trip, the attentive and friendly staff made us feel genuinely valued and ensured that our every need was met.
Hotel near Hồ Hoàn Kiếm Area, Hanoi 98.3% of visitors choose this area
Price per night from:US$36
8.8/10
Very Good
GGuest UserExcellent hotel and staff
The rooms were spacious and comfortable with many amenities and easily available customer service! The breakfast was excellent with a wide range of options. Excellent customer service provided by Ms.Nga a concierge at the Front Desk.
I would recommend this hotel to everyone! This was a very pleasant stay! Would visit again if we had the chance!
JJeslyn WoonMy partner and I recently stayed at this hotel, and unfortunately, it was not the experience we were hoping for. The hotel’s facilities are quite old and don’t match the pictures shown online. The gym, swimming pools, and private pools were especially disappointing – they felt neglected and depressing. The whole place is in desperate need of an upgrade.
One of the scariest moments during our stay was when we returned to our room and found the door to the room next door unlocked. The balcony was open, and there was something under the blanket on the bed. We were understandably alarmed, so we reached out to the staff, who told us it was under repair. A heads-up about this beforehand would have been appreciated to avoid the unnecessary panic.
The bellman was the only staff member we saw doing most of the work, and he looked extremely tired. We genuinely hope the hotel isn’t understaffed and that they’re taking care of their employees. When we reached out to reception about minor issues, like not being sure if the shower head worked, it seemed like he was the only one dealing with everything. It’s clear the staff is overworked, which made the whole experience feel less enjoyable.
Additionally, the heater for the shower wasn’t very warm, which made taking a shower uncomfortable. It’s frustrating when basic amenities like this aren’t functioning properly, and it added to the overall disappointment.
On a positive note, the food at the hotel was excellent. They offer a variety of options, including Japanese, Hong Kong cuisine, a huge slab of cheese, and delicious Vietnamese dishes. If you’re staying here, the food is definitely something to look forward to.
The hotel is also located a bit outside of the city center, so if you prefer a quieter and less busy environment, that’s a plus. However, considering everything, I don’t think I would recommend this hotel, especially given the issues with the facilities, staff workload, and room conditions. There are definitely better options out there for the price.
JJXiIt was a coincidence to book here. My friend had a problem with her initial apartment booking, so we decided to find another place for one night. We met the manager (I believe she is) at the reception, she's speaking fluent English and she even helped me with my phone issue. Apart from the hotel being slightly distance away from the busy old quarter, this hotel provided great service. We liked it, and so we decided to stay another two nights.
Thanks Hillary Hanoi Hotel!
p.s: strong creamy coffee lover would love the coffee shop opposite the hotel!
GGuest UserGreat location. However staff has been pushy in asking for good review (which they literally stand beside you for you to complete google reviews). Hotel room is old looking and breakfast selection is limited. Wouldn’t really recommend to stay there.
Hotel near Hồ Hoàn Kiếm Area, Hanoi 98.3% of visitors choose this area
Price per night from:US$42
5.5/10
GGuest UserIt was pretty good experience for me. Because they have a coffee shop upstair which run by young people of Hanoi, very nice people. Without booking this hotel, i would never knew them. The people here are warm, also if you are tourist, you need to aware that the front main door of the hotel is closed before mid night. I think which is cool somehow with proper security but the disadvantage is you can't come back hotel anytime, altought you can, it very bad feeling to wake the security guy up everytime. the price is very suitable and its on the way to High way and town, great location not so far from town and not so close.
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