Homeinn Plus (Hangzhou West Lake Pedestrian Street) Guest Reviews
4.7/5
Outstanding
3971 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(3971)
Positive reviews(3882)
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Easy to get around(547)
Convenient for shopping(350)
Classy environment(261)
Close to metro(228)
Friendly front desk staff(198)
Small room size(123)
Delicious breakfast(119)
Would stay again(91)
Negative reviews(89)
Supattana
2-bed Room
Stayed in Feb 2025
Solo travelers
8 review
4.5/5
Great
Posted on Mar 13, 2025
I love the location, near metro and Xihu lake. The breakfast line is fantastic.
Response from Property: From unfamiliar to familiar, it is so simple and beautiful. It is a blessing for you to choose us. The road is long and arduous, and I will continue to explore and we will continue to work hard~
Guest User
Double Room A
Stayed in Jan 2025
Solo travelers
3 review
5.0/5
Outstanding
Posted on Mar 9, 2025
The location is very convenient, the service is excellent, and the room is very clean!!
Response from Property: Let you smell the romance in the air, see Xiaoru's attentiveness, and every time you call it, it will immediately appear by your side. This is fate. When fate comes, it cannot be stopped. Xiaoru will always appear by your side and accompany you forever!
Guest User
Double Room A
Stayed in Nov 2024
Couples
3 review
3.5/5
Posted on Jan 9, 2025
Is near to train station. Walk distance. However, the room is relatively small as well as the bed is small. This room type we book is also no window. But the counter arrange us a room with a small window. But the location is great as is very near to 西湖.
Response from Property: Dear family: First of all, thank you for your stay and comments. I am very sorry that I cannot bring you a 100% satisfactory stay experience. Xiaorujia is located in the city center, beside the West Lake. During your stay, if you have any questions, you can contact Xiaorujia's 24-hour duty staff. In addition, Xiaorujia has several room types, I believe there is always one that suits you. Thank you again for your stay.
Eepybear
Business Queen Room
Stayed in Dec 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Great location. The city is amazing but you can kind of hear the traffic outside when you sleep
Response from Property: Thank you for your review! The review is very serious and detailed. You will only discover our many attentive details if you actually experience them. What Xiaoru has been insisting on doing is to make the guests' experience more surprising, warmer, more practical and more comfortable. Your arrival has also brought a lot of joy to Xiaoru. Seeing your 5 stars, every one of our employees is very happy. I hope to see your family come to Home Inn again next time!
Guest User
Family Room
Stayed in Feb 2025
Family
2 review
4.7/5
Amazing
Posted on Mar 28, 2025
All is good, nice staff but I have to walk 1/2 stairs to my room quite diff with large luggages and no fridge in room.
it's a perfect n truly friendly hotel for all travellers to book into this lake side hotel .especially front desk are very politely helpful. strongly recommended tqtq Mr 申 in all his efforts to bring back my mistaken n exchanged luggage. thumbs up to him
Response from Property: 非常非常感謝小主的好評,小如相信生命中的每一次的邂逅都極為不易,很高興能帶給您美好的入住體驗,小如是有温度的酒店,希望每一位來如家的朋友都能感覺到鄰里般的温暖及舒適,小如歡迎您來,更喜歡您再來,風裡雨裏小如等您呦。
Terence
Double Room A
Stayed in Feb 2025
Couples
2 review
4.5/5
Great
Posted on Mar 17, 2025
Excellent hotel in an excellent location! From the lobby, turn right, turn left then turn right. Walk past a KFC and a bakery, go in, there's a cheap canteen type restaurant. Excellent hot food there.
Response from Property: 非常非常感謝小主的好評,小如相信生命中的每一次的邂逅都極為不易,很高興能帶給您美好的入住體驗,小如是有温度的酒店,希望每一位來如家的朋友都能感覺到鄰里般的温暖及舒適,小如歡迎您來,更喜歡您再來,風裡雨裏小如等您呦。
Xin Ying
2-bed Room
Stayed in Feb 2025
Family
9 review
5.0/5
Outstanding
Posted on Mar 18, 2025
Ideal location right at the shopping street and also near to west lake.
Hotel staff is very attentive and helped us to carry our luggages to room.
Pick up and drop off could be a little difficult especially at night when they closed the road to hotel. Hotel has 2 entrances, one in a small alley, another one facing the main road but you will have to climb some stairs and take lift to reach the lobby.
Certain hotel rooms may not be accessible by lift, you will still need to climb some stairs.
Response from Property: 非常非常感謝小主的好評,小如相信生命中的每一次的邂逅都極為不易,很高興能帶給您美好的入住體驗,小如是有温度的酒店,希望每一位來如家的朋友都能感覺到鄰里般的温暖及舒適,小如歡迎您來,更喜歡您再來,風裡雨裏小如等您呦。
Preeyanut
Double Room A
Stayed in Aug 2024
Travel with friends
37 review
5.0/5
Outstanding
Posted on Sep 5, 2024
The hotel is in a city you can shopping the lake behind the hotel and so many restaurants around vary convenient. The room might be little more but overall love it . 
Response from Property: Thank you for your five-star praise. Your recognition of us is like the spring breeze, like the clear spring, like the sunshine, gently passing through our hearts. I dare to conclude that you are a careful and caring person who loves life. You have recorded it with stars. The beauty in your eyes, and share this beauty with everyone! If life is a poem, then you are the one who writes it
Jasonmania
Family Room
Stayed in Nov 2024
Couples
2 review
4.2/5
Very Good
Posted on Dec 28, 2024
Walking distance to West Lake and YinTai
Response from Property: 感謝您如此用心的五星好評,比心!當您踏進我們酒店的那一刻起,您便踏入了我們的心裏。我們會竭盡所能為您提供更貼心的服務。您開心,我們就開心,希望您可以把這裏當做您第二個家,期待您常回家看看哦!
Hansen
Double Room A
Stayed in Jan 2025
Family
2 review
4.5/5
Great
Posted on Mar 5, 2025
I recently had the opportunity to stay at this hotel, and overall, it was a pleasant experience. The location is undoubtedly one of its strongest assets, as it is strategically situated near the picturesque West Lake. This made it incredibly convenient for sightseeing and exploring the area, which was a major highlight of our trip.
However, I must mention that the room we stayed in was somewhat smaller than anticipated. While it was clean and well-maintained, the limited space did make it feel a bit cramped, especially for longer stays or when traveling with more luggage.
On a positive note, the hotel staff were exceptionally helpful and accommodating. Despite some language barriers that made communication a bit challenging, they went out of their way to ensure our comfort. They were attentive to our needs and made sure we had a comfortable stay, which we greatly appreciated.
In conclusion, while the room size was a slight drawback, the hotel's prime location and the exceptional service provided by the staff more than made up for it. I would recommend this hotel to travelers who prioritize convenience and excellent service, especially those looking to explore the beautiful West Lake area.
Nice location, friendly staffs. I would recommend this place. Lots of f&b outside the hotel.
Response from Property: 致幸福的客官,感謝您對小如的喜愛,我們會繼續努力下去,為更多的家人們熱情服務,讓大家都感受到家的温暖。小如一直致力於提供高設施和高品質服務!您的滿意就是對小如最好的鼓勵!也希望您能繼續支持小如。您有空了就常來看看西湖,喝喝茶,看看書,聽聽音樂。真誠歡迎親再次來小如做客哦!
Patrick Maximilian
Business Queen Room
Stayed in Dec 2024
Couples
12 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Very convenient location right at the West Lake shopping street. Amazing cultural experience and very helpful staff.
Response from Property: 感謝親親的點評! 您的滿意就是小如最大的動力, 您的鼓勵就是小如能量的源泉, 您的青睞就是小如前進的朝氣, 千言萬語匯成一句話, 感謝您的對如家精選酒店的支持!酒店緊鄰銀泰購物中心,湖濱步行街與西子湖畔吃喝玩樂非常便利哦!期待您的下次光臨呦!
The location was impeccable, right in the midst of the most vibrant area full of shoppings. Counter staffs were helpful.
Breakfast was quite terrible. All in all I had a rather ok stay thru my time there. However on my last day before checkout I notice a bed bug or the comforter and I came back home with both my legs full of bites.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Xiaorujia's bedding products are all used after strict high-temperature sterilization by a qualified washing company. It is summer now, and there are many beautiful flowers and plants beside the West Lake. Especially when walking around the West Lake in the evening, you must take anti-mosquito measures. Looking forward to visiting again. Reply to: Xiaoru in your efforts