Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.3
Service9.4
Cleanliness9.4
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Positive reviews(4370)
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Convenient for shopping(388)
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Friendly front desk staff(243)
Small room size(131)
Delicious breakfast(127)
Would stay again(108)
Negative reviews(92)
Anonymous User
2-bed Room
Stayed in Apr 2025
Family
10 review
9.5/10
Amazing
Posted on May 28, 2025
Great location as it's obly few steps away from Hubin Pedestrian walk. Foods, shopping mall are around the hotel. Breakfast also in variety selection, suitable for us bringing children. Small room but comfortable to stay.
Response from Property: 非常感謝您的點評和入住,非常抱歉小如沒能讓您有百分百滿意的入住體驗,小如家還有其他的房型噠,下次可以選擇大一些的房型呦,酒店緊鄰銀泰購物中心,湖濱步行街與西子湖畔吃喝玩樂非常便利哦!期待您的下次光臨呦!
Thee
Double Bed Room A (Smart Projection + Photo-taking)
Stayed in Apr 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on May 19, 2025
Excellent service with English-speaking staff! The team did their best to accommodate us with a truly admirable service mindset. Although the room was a bit small, it was definitely great value for the price—especially for a budget option. Totally worth it!
The location is perfect, right next to the lake and all shopping centers! Warm welcome staff speaking English and even Spanish! Very good breakfast! The only disappointment was the bird tweeting on the rooftop al day long as we were on the top floor.
Response from Property: 感謝親親的點評! 您的滿意就是小如最大的動力, 您的鼓勵就是小如能量的源泉, 您的青睞就是小如前進的朝氣, 千言萬語匯成一句話, 感謝您的對如家精選酒店的支持!酒店緊鄰銀泰購物中心,湖濱步行街與西子湖畔吃喝玩樂非常便利哦!期待您的下次光臨呦!
Siew Ling
Business Queen Room
Stayed in Apr 2025
Couple
3 review
10/10
Outstanding
Posted on May 22, 2025
Good, helpful staffs. Recommended. Provides laundry room too with washing machine and dryer
Response from Property: Thank you for your five-star review. Love you! The moment you step into our hotel, you step into our hearts. We will do our best to provide you with more considerate service. If you are happy, we are happy. We hope you can regard this place as your second home and look forward to your coming home often!
Guest User
Double Bed Room A (Smart Projection + Photo-taking)
Stayed in Apr 2025
Couple
4 review
9.0/10
Great
Posted on Jun 23, 2025
Surrounded by shops. Walking distance to hotspot area. Very near to xihu. Recommended
Response from Property: 感謝您如此用心的五星好評,比心!當您踏進我們酒店的那一刻起,您便踏入了我們的心裏。我們會竭盡所能為您提供更貼心的服務。您開心,我們就開心,希望您可以把這裏當做您第二個家,期待您常回家看看哦!
Guest User
Double Bed Room A (Smart Projection + Photo-taking)
Stayed in Mar 2025
Traveling with friends
19 review
10/10
Outstanding
Posted on May 2, 2025
Very friendly and helpful staff. Close to the West Lake and shopping centres. Tidy and clean room.
Response from Property: Thank you for your five-star review. Thank you! The moment you step into our hotel, you step into our hearts. We will do our best to provide you with more considerate service. If you are happy, we are happy. We hope you can regard this place as your second home and look forward to your coming home often.
JulynP
Double Bed Room A (Smart Projection + Photo-taking)
Stayed in Mar 2025
Traveling with friends
2 review
6.5/10
Posted on Apr 11, 2025
The room location is ok, only about 100m to West Lake, right next to famous restaurants. However, the room is small and always smells of cigarettes. Even turning on the exhaust fan still can't improve it.
Response from Property: First of all, thank you for your review and stay. We are very sorry that we could not bring you a 100% satisfactory stay experience. If you have any needs during your stay, you can contact the 24-hour duty staff of Xiaorujia. We will promptly report your opinions to the relevant staff for investigation and processing. Xiaorujia has other comfortable room types for you to choose from. We look forward to your next stay. Xiaorujia welcomes you at any time.
Anonymous User
2-bed Room
Stayed in Mar 2025
Traveling with friends
9 review
8.5/10
Very Good
Posted on Jun 22, 2025
地点还不错,附近有吃的、有商场~ The room was pretty small, when we opened both our luggage there wasn’t much space for us to walk, but otherwise all is good!
Response from Property: 尊敬的賓客:首先感謝您的點評和入住,非常抱歉沒能帶給您百分比滿意的入住體驗,入住期間有任何需要可以聯繫小如家24小時值班人員,我們時刻準備着服務好每位賓客,對於您在住期間遇到的問題,我們會反應到相關部門,及時更新、及時整改,再次感謝您的入住;
Thu
Double Bed Room A (Smart Projection + Photo-taking)
Stayed in Mar 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Apr 12, 2025
Staff in hotel are friendly although they can not speak english. The location is close to west lake and other scenery spots in Hangzhou.
Response from Property: 首先非常感謝您的對如家精選酒店的支持!酒店緊鄰銀泰購物中心,湖濱步行街與西子湖畔吃喝玩樂非常便利哦!入住期間如果您有需要可以隨時聯繫小如家的前台,工作人員會使用翻譯軟件並且24小時的為您提供服務哦,期待您的下次光臨呦!
Shureen Lim Chai Fong
Double Bed Room A (Smart Projection + Photo-taking)
Stayed in Mar 2025
Couple
8 review
9.0/10
Great
Posted on Apr 3, 2025
Hotel located at Metro Longxiangqiao Line 1. Just go straight at the exit C. The entrance is small door in between shops leading to staircase. Or just go around the building's behind, the main entrance is at the behind.
Room is clean and comfy but the size is small and compact.
Surrounded by shopping complexes and walking distance to West Lake. Best night market is Wulin Road night market located nearby metro Fengqi road.
Response from Property: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. I look forward to serving you next time.
Jariya
2-bed Room A (Smart Projection + Photo-taking)
Stayed in Feb 2025
Traveling with friends
8 review
9.5/10
Amazing
Posted on Apr 4, 2025
Good Location, very close to Metro & Xihu lake & Hubin arcade.
Staff and Housekeepers are very friendly.
Response from Property: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. I look forward to serving you next time.
Anonymous User
2-bed Room A (Smart Projection + Photo-taking)
Stayed in Feb 2025
Couple
2 review
10/10
Outstanding
Posted on Mar 30, 2025
This hotel has a strategic location with close by metro around 700m and just in 2 minutes walk could reach the famous West Lake. Anyway still require transport if you mind walking a lot like >2KM to arrive at POI, such as Duan Qiao, Bai Causeway.
Just around the corner you could get Wei Zhi Guan restaurant as well as oldies Nan Fang Mi Zhong Da Bao.
Response from Property: To the happy guests, thank you for your love for Xiaoru. We will continue to work hard to serve more families enthusiastically and let everyone feel the warmth of home. Xiaoru has always been committed to providing high-quality facilities and high-quality services! Your satisfaction is the best encouragement for Xiaoru! I also hope that you can continue to support Xiaoru. When you are free, come and see West Lake, drink tea, read books, and listen to music. Sincerely welcome you to visit Xiaoru again!
Kok Wing Jian
Double Bed Room A (Smart Projection + Photo-taking)
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 10, 2025
Good service, good location
Will choose this hotel again next time
Response from Property: The length of each moment is not important, what matters is being happy about it. The distance of a friendship is not important, what matters is knowingness. My friend, I am really lucky to have you as my confidant in this life. I only hope you take care of yourself and all goes well!
Supattana
2-bed Room
Stayed in Feb 2025
Solo traveler
20 review
9.0/10
Great
Posted on Mar 13, 2025
I love the location, near metro and Xihu lake. The breakfast line is fantastic.
Response from Property: From unfamiliar to familiar, it is so simple and beautiful. It is a blessing for you to choose us. The road is long and arduous, and I will continue to explore and we will continue to work hard~
Guest User
Double Bed Room A (Smart Projection + Photo-taking)
Stayed in Jan 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Mar 9, 2025
The location is very convenient, the service is excellent, and the room is very clean!!
Response from Property: Let you smell the romance in the air, see Xiaoru's attentiveness, and every time you call it, it will immediately appear by your side. This is fate. When fate comes, it cannot be stopped. Xiaoru will always appear by your side and accompany you forever!