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Verified reviews
Location9.6
Amenities9.3
Service9.5
Cleanliness9.4
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Negative reviews(23)
Guest User
MIDONG
Stayed in Nov 2024
Couple
1 review
9.5/10
Amazing
Posted on Dec 18, 2024
Very Nice hotel located in a beautiful protected area with limited access for cars. Friendly and helpfull staff.
Response from Property: Thank you very much for choosing and staying at Hangzhou Xi Zhongxi Resort Hotel! As we bear the name of butlers, providing you with a comfortable experience is our original intention. Your choice to trust us, and we naturally strive to earn your smile with the efforts of all hotel staff! Thank you for your support and recognition of our hotel. Everything we do is solely to bring an extraordinary vacation experience to each guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to return at any time.
Kekekelaoshi
FengXi
Stayed in Apr 2025
Family
13 review
10/10
Outstanding
Posted on May 18, 2025
The location is excellent, the restaurant tastes great, especially the housekeeper Xiao Li's meticulous service. I had a great time on the two-day hiking trip with my wife and children. If you come to Hangzhou for tourism, I recommend staying here!
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Guest User
Twin Room
Stayed in Apr 2025
Couple
23 review
10/10
Outstanding
Posted on May 15, 2025
It was a very satisfying stay. The hotel has a great location and first-class service quality, especially the housekeeper Chang'an Mingtian's service, which was like a spring breeze. She was meticulous and thoughtful, and thought about everything for the guests in advance. I would come again and recommend her to my friends.
Original TextTranslated by Google
Response from Property: 非常感謝您選擇並下榻於杭州溪中溪度假酒店!既已冠管家之名,讓您有個舒心的體驗是我們的初衷。您選擇我們給予的是信任,我們自然用全酒店人員的努力換您一個笑臉! 感謝您對我們酒店的支持與認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們會繼續努力時刻準備着您隨時回來
Guest User
MIDONG
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on May 12, 2025
The hotel is in a great location, with Jiuxi River and trees at the door. I like the small courtyard outside the room the most. It is quiet in the bustling city. It is very comfortable to sit and drink tea and daydream. Breakfast is divided into Chinese and Western styles. I personally recommend Western style. The good night sweet soup is also delicious. Chang'an, the butler who served us, is very meticulous and thoughtful. It's a pity that he has to go back to Shanghai for work. I really want to stay a few more days.
Original TextTranslated by Google
Response from Property: 非常感謝您選擇並下榻於杭州溪中溪度假酒店!既已冠管家之名,讓您有個舒心的體驗是我們的初衷。您選擇我們給予的是信任,我們自然用全酒店人員的努力換您一個笑臉! 感謝您對我們酒店的支持與認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們會繼續努力時刻準備着您隨時回來
Guest User
HaiYin
Stayed in Apr 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on May 11, 2025
The environment is elegant, the food is delicious and the service is excellent! The location is excellent, whether it is a vacation or a mountain hike, it is a great place to relax. I will go there often in the future.
Original TextTranslated by Google
Response from Property: 非常感謝您選擇並下榻於杭州溪中溪度假酒店!既已冠管家之名,讓您有個舒心的體驗是我們的初衷。您選擇我們給予的是信任,我們自然用全酒店人員的努力換您一個笑臉! 感謝您對我們酒店的支持與認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們會繼續努力時刻準備着您隨時回來
Toudingguangtu
NANYAN
Stayed in Apr 2025
Solo traveler
5 review
10/10
Outstanding
Posted on May 10, 2025
The stay experience is very good, the environment here is top-notch. I personally like to stay in a hotel when traveling and then go shopping and eat near the hotel. Xizhongxi just meets my needs and is located in the forest oxygen bar, breathing fresh air. The service of the housekeeper Changan is also very thoughtful and humane, unlike other hotels that are like AI. In addition, breakfast and goodnight soup are provided upon check-in, which are delicious!
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Huifeideshizi
ShuYing
Stayed in Apr 2025
Family
19 review
8.7/10
Very Good
Posted on May 5, 2025
Advantages:
1. Excellent location: Jiuxi Yanshu is right outside the door. Starting from the hotel, you can take the Jiuxi Shibajian and Yangmeiling hiking routes. Along the way, there are green trees and gurgling streams. The natural ecological environment is excellent and it is a natural green lung.
2. The hotel's Xizhongxi Chinese restaurant is also a time-honored brand. The dishes taste good. The sauce-flavored steak, loofah, and Xizhong stir-fried dishes are all delicious.
3. The mini bar in the room provides a box of blue jar cookies, three Ferrero chocolates, three bottles of drinks, a piece of fruit every afternoon, and a bedtime sweet water every night (red dates and white fungus soup, fermented rice balls, red bean soup).
There is also a special Hupao spring water for making tea.
4. The shower water is sufficient and it is comfortable to take a bath.
Disadvantages:
1. The room is located in the center of the hotel, with very poor privacy. It is completely blocked by blackout curtains, otherwise it will be completely exposed to the guests coming and going.
2. There is no desk for writing in the room
3. The second-floor bedroom of the loft room uses a large glass fence, which poses a safety hazard
4. The Western food for breakfast is OK, but the Chinese food is mediocre
5. The shower room and toilet in some rooms are pure transparent glass and there is not even a curtain between the bedroom, which is super embarrassing when taking a shower or going to the toilet
6. The design of some parts of the room is easy to bump heads, which poses a safety hazard
7. There are too many flies in the restaurant
Finally, it is recommended that the hotel prepare a shuttle bus to pick up guests at the entrance of Jiuxi, Yangmeiling and other major attractions, which will greatly enhance the experience.
Original TextTranslated by Google
6/7
Response from Property: 非常感謝您選擇並下榻於杭州溪中溪度假酒店!既已冠管家之名,讓您有個舒心的體驗是我們的初衷。您選擇我們給予的是信任,我們自然用全酒店人員的努力換您一個笑臉! 感謝您對我們酒店的支持與認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們會繼續努力時刻準備着您隨時回來
drfatcat
WEIYANG
Stayed in Mar 2025
Family
1 review
9.2/10
Great
Posted on Apr 30, 2025
The room is clean and tidy, the facilities are complete, the service staff is friendly and proactive in solving problems, especially the housekeeper "Ping An" whose service attitude is commendable. The overall environment is beautiful and the sanitary conditions are good.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Anonymous User
Special Queen Room
Stayed in Mar 2025
Business traveler
3 review
8.5/10
Very Good
Posted on Apr 28, 2025
I actually stayed in this hotel four years ago, and it was amazing at that time. The only thing I was not happy about this time was that there were really many small flying insects probably because it was spring, which is also the disadvantage of choosing a place with many green plants.
Environment: I came to Hangzhou on a business trip and wanted to live near Longjing Village. First, I could walk and breathe fresh air, and second, it was not far to Tianmu Village. There were Jiuxi Yanshu next to it, and the overall environment and air were really good.
Service: The housekeeper Chang'an was very enthusiastic. Later, because I didn't have time to return to the hotel, I called for a flash delivery and responded promptly. Overall, it was still very good.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Guest User
MIDONG
Stayed in Mar 2025
Family
8 review
10/10
Outstanding
Posted on Apr 26, 2025
The hotel is in an excellent location with a first-class environment. It is in the core area of the scenic area, especially the hotel service. Before check-in, the housekeeper Changan arranged the check-in preparation, route navigation, parking, etc. Very patient, there are check-in fruits and bedtime desserts, which is very considerate. I will choose Xizhongxi again in the future.
Original TextTranslated by Google
6/9
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
mmbb2345
HaiYin
Stayed in Feb 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Mar 24, 2025
Very clean, the room has a sense of design. There are two floors, the living room is on the bottom and the bed is on the top. There is a balcony, and the window faces Jiuxi Yanshu, which is full of lush green. The service is very thoughtful, and fruit is given. In the small refrigerator, there is Evian mineral water, a small box of German cookies, and two sparkling drinks, all free. Breakfast is a Chinese or Western set meal, the variety is a little thin, but it is enough to eat. If the staple food is not enough, you can add it. Remember to drive in in the morning. There are four free parking spaces. I drove in in the afternoon and the traffic was so congested that I doubted my life. If you walk in, it is a bit far, and you need to walk and stop. It is opposite to Jiuxi Yanshu.
Original TextTranslated by Google
6/14
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Guest User
ShuYing
Stayed in Feb 2025
Family
3 review
10/10
Outstanding
Posted on Apr 9, 2025
The housekeeper Xiao Li is very enthusiastic. He introduced the room in time and answered all questions. He asked about the room supplies in advance and the communication was smooth. The environment in the scenic area is elegant and quiet in the bustling city. It was a great time to play. The hotel food is also delicious. It is not pre-prepared food, not just MSG and salt. It is delicious and you will not feel thirsty after eating.
Original TextTranslated by Google
6/12
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Guest User
Lingxi
Stayed in Mar 2025
Other
1 review
10/10
Outstanding
Posted on Apr 16, 2025
The environment is comfortable, high-end, and the transportation is convenient! The service is considerate and equipped with a 24-hour butler! It is very suitable for friends or couples, and it is also a good place for children to walk in the Jiangsu, Zhejiang and Shanghai area! It is really comfortable to choose such a hotel with family to relax in the mountains on weekends! I will bring friends or family back again if I have the opportunity in the future!
Original TextTranslated by Google
6/8
Response from Property: 非常感謝您選擇並下榻於杭州溪中溪度假酒店!既已冠管家之名,讓您有個舒心的體驗是我們的初衷。您選擇我們給予的是信任,我們自然用全酒店人員的努力換您一個笑臉! 感謝您對我們酒店的支持與認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們會繼續努力時刻準備着您隨時回來
Guest User
WEIYANG
Stayed in Mar 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Apr 16, 2025
This time when I came to Jiuxi, I wanted to stay closer, so I booked Xizhongxi. It happened to be in the Jiuxi Yanshu Scenic Area. From the hotel, I walked to Longjing Village → Shili Langyao → Wuyun Mountain → Jiuxi Yanshu. This way, I didn't have to go back, which was very convenient. The location of this hotel is really good. The housekeeper Chang'an contacted me the day before to confirm some accommodation matters and shared the travel guide with me. He was very enthusiastic. The room was good overall and it was very quiet to sleep at night. It is also convenient to eat. There is a restaurant in the store. The housekeeper will send the order QR code in advance. As long as you order it on your mobile phone in advance, you can go to the restaurant to eat. If you want to be lazy, you can also deliver the meal to the room, which is very convenient. I want to stay in Xizhongxi next time I come to Jiuxi.
Original TextTranslated by Google
Response from Property: 非常感謝您選擇並下榻於杭州溪中溪度假酒店!既已冠管家之名,讓您有個舒心的體驗是我們的初衷。您選擇我們給予的是信任,我們自然用全酒店人員的努力換您一個笑臉! 感謝您對我們酒店的支持與認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們會繼續努力時刻準備着您隨時回來
tomato
WEIYANG
Stayed in Mar 2025
Family
8 review
10/10
Outstanding
Posted on Apr 12, 2025
The hotel is in the scenic area, with a super comfortable environment, surrounded by green trees and gurgling streams, suitable for vacation. We walked from the hotel to Longjing Village, with tea plantations along the way, and the scenery was particularly good...
Service: The hotel housekeeper was also very responsible, sent the hotel location in advance, registered the license plate number, and entered the scenic area smoothly...
Minibar: Provide mountain spring water for making tea, which is particularly good...
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.