Atour Hotel Jianguo North Road Wulin Square West Lake Hangzhou

Atour Hotel Jianguo North Road Wulin Square West Lake Hangzhou Reviews

Atour Hotel Jianguo North Road Wulin Square West Lake Hangzhou

Donglian Building, No.276 Jianguo North Road, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
Atour Hotel Jianguo North Road Wulin Square West Lake Hangzhou
Atour Hotel Jianguo North Road Wulin Square West Lake HangzhouAtour Hotel Jianguo North Road Wulin Square West Lake HangzhouAtour Hotel Jianguo North Road Wulin Square West Lake Hangzhou
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Atour Hotel Jianguo North Road Wulin Square West Lake Hangzhou Guest Reviews

9.6/10
Excellent
4381 review
Verified reviews
Location9.5
Amenities9.5
Service9.7
Cleanliness9.6
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All reviews(4381)
Positive reviews(4334)
Reviews with photos/video(410)
Easy to get around(1285)
Convenient location(857)
Friendly front desk staff(803)
Close to metro(721)
Delicious breakfast(650)
Many amenities(306)
Perfect for business trips(119)
Good Internet(49)
Negative reviews(45)
Guest User
Elegant Queen Room
Stayed in Sep 2024
Business travelers
4 review
10.0/10
Outstanding
Posted on Oct 17, 2024
Good service. All the facilities are in good condition. Near the railway station so that the transportation is convenient.
Response from Property: Dear Adu Friends: The dance of the dragon brings good fortune and happiness. Thank you very much for your enthusiastic review. With your support and recognition, Hangzhou Wulin Plaza Jianguo North Road Adu Hotel has won multiple honors such as [Popular List] [Most Popular Parent-Child Hotel] [Delicious Forest Bone Soup Xiaohyuan] [Best Conference Hotel] on Ctrip. However, in the hearts of Adu, your praise is more precious than any award. We look forward to meeting you again in 2024!
Alston 96
Elegant Queen Room
Stayed in Oct 2024
Travel with friends
18 review
10.0/10
Outstanding
Posted on Dec 3, 2024
Hotel’s location is convenient. Staff is friendly and hotel is clean.
Response from Property: 感謝客官對朵兒的讚揚,得到您的肯定,真的是開心呢。您的眼中有杭城美景,西湖碧波,而朵兒的眼中衹有您滿心的歡喜。朵兒家的早餐有杭州名吃【肉絲片川兒】【骨湯小餛飩】,特意從寧波帶來了【豬油湯圓】,還有其他亞朵酒店很難見到各類【紅絲絨蛋糕】【櫻花水信玄餅】【消夏龜苓膏】等等歡迎天南海北的好朋友來朵兒家做客。
Nico32
Family Friendly Room
Stayed in Mar 2025
Family
5 review
10.0/10
Outstanding
Posted on Apr 7, 2025
Great location, very friendly staff. Clean spacious room. Good choices of breakfast
Response from Property: 感謝您對我們早餐的肯定,朵兒瞬間激動萬分。朵兒還要告訴您,除了【免費停車場】和早餐,我們還提供您免費使用【健身房】和【洗衣房】,是【自助洗衣】【烘乾】【熨燙】服務哦,您可以按照您的需要和時間去體驗,朵兒在這裏期待您的再次光臨。
GGtravel
Superior 2-bed Room
Stayed in Jun 2024
Family
13 review
10.0/10
Outstanding
Posted on Jul 7, 2024
The staffs were very friendly and helpful. On the first night the AC in my room didn’t work quite well, I told the front desk and they took care of it immediately. The room is nice and clean. The location of the hotel is superb, right next to subway station. Very easy to get around Hangzhou. I was really happy with my stay.
Response from Property: Darling! Thank you for your praise of doll, get your affirmation, it is really happy! Doll also wants to tell you that in addition to the free parking and breakfast, we also offer you free access to the gym and the laundry, it is a self-laundry, drying and ironing service. You can experience it according to your needs and time. Dolly is looking forward to seeing you again.
Anonymous User
Guestroom (2 Beds)
Stayed in Jun 2024
Solo travelers
4 review
10.0/10
Outstanding
Posted on Jul 28, 2024
Amazing Place Very Nice And Clean. The Reception Is Very Welcoming. I Always Book Atour When Going To China And It Never Let Me Down. Free Laundry The Most Important Thing For Me.
Response from Property: Dear: Thank you for your careful comments. I am really happy to get your affirmation. The hotel is near the major tourist attractions, the geographical location is superior, the hotel staff look forward to your visit again ~ ~
Anonymous User
Elegant Queen Room
Stayed in May 2024
Travel with friends
3 review
9.0/10
Great
Posted on Jul 8, 2024
Atour Hotel provides good value for money and is recommended for a pleasant stay in the city. Will be staying again.
Response from Property: Dear Guest,Thank you for choosing Atour Hotel and for recommending us for a pleasant stay in the city. We are delighted to hear that you found our hotel to offer good value for money. Your positive feedback encourages us to continue providing excellent service and facilities to all our guests.We look forward to welcoming you back on your next visit. Should you have any further comments or preferences, please do not hesitate to let us know. Best regards,Management TeamAtour Hotel
Guest User
Superior Queen Room
Stayed in May 2024
Solo travelers
1 review
8.0/10
Very Good
Posted on Jun 26, 2024
Location is really ideal. There's food places nearby. Unfortunately my room was abit dusty and the wall had pretty bad spill. Also somehow I'm given 2 bottles of shampoo instead of 1 body soap. Anw would still recommend due to its location
Response from Property: Dear Guest,Thank you for choosing Atour Hotel Hangzhou Wulin Square on Jian Guo North Road and sharing your valuable feedback. We are delighted that you found our location ideal and appreciated the nearby dining options. However, we apologize for the inconvenience caused by the cleanliness issues in your room and the oversight with toiletries. Please rest assured that we take your comments seriously and will address these issues promptly to ensure a more comfortable stay experience for our guests.We sincerely appreciate your understanding and recommendation despite these challenges. Your satisfaction is important to us, and we look forward to welcoming you back for an improved experience.
PH
Elegant Queen Room
Stayed in Jun 2024
Family
1 review
9.0/10
Great
Posted on Jul 14, 2024
Very convenient, just next to subway exit. Staff are helpful and polite.
Response from Property: Dear Guest,Thank you for choosing our hotel and sharing your valuable experience. We are delighted to hear that you found our location convenient and our staff helpful and polite. Your positive feedback is truly appreciated and serves as encouragement for our team to continue delivering excellent service.We remain committed to enhancing our guest experience and ensuring every stay is comfortable and enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay.
etheng1970
Superior Queen Room
Stayed in Mar 2024
Family
2 review
10.0/10
Outstanding
Posted on Apr 7, 2024
Room are clean and comfortable. The staff are helpful and good service and go extra miles in helping us in resolving my 淘宝 issue.
Response from Property: 親愛的朋友:感謝您的細心點評。一切努力,衹為不負相遇。我們提供全面貼心的服務,為每一位客人帶來舒適與便利。酒店全部房間配備【恆温直飲水機】,免除燒水壺給您帶來的衞生安全困擾,讓您真正喝到放心的飲用水。【自助洗衣房】讓您無需擔心衣物換洗,【免費健身中心】讓您在店內就可以享受私密的健身樂趣。隨季出現的歡迎飲品與【晚安點心】給您滿滿的温暖。願您在龍年龍馬精神,吉祥如意,步步高昇!
Mellin
Elegant Queen Room
Stayed in Feb 2024
Couples
3 review
10.0/10
Outstanding
Posted on Mar 16, 2024
The location is good, having access to 2 metro lines. One of the exit is just right beside the hotel. There is also a local market beside, you can get local breakfast at very affordable prices. I love the memory foam pillow provided and the water dispenser means i dont have to boil everytime i need hot water. Will stay in this hotel again.
Response from Property: Thank you for your affirmation of our breakfast, Duoer was so excited.Duoer also wants to tell you that in addition to the free parking and breakfast, we also offer you free access to the gym and the laundry, it is a self-laundry, drying and ironing service. You can experience it according to your needs and time. Duoer is looking forward to seeing you again.
ChiaraFal
Superior Queen Room
Stayed in Aug 2024
Couples
3 review
7.0/10
Posted on Dec 9, 2024
Close to Subway, well appointed room
Response from Property: 尊敬的賓客:您好!感謝您入住杭州西湖武林廣場建國北路亞朵酒店並與我們反饋您的入住感受,非常遺憾此次入住未能達到您的 期望,下次您入住期間如果有任何問題也可以隨時向我們反饋,我們將竭誠為您服務,期待您的下次光臨!
Carol Yeoh
Superior 2-bed Room
Stayed in Nov 2023
Travel with friends
9 review
8.0/10
Very Good
Posted on Jan 1, 2024
A good place beside the metro. Very goid breakfast serves
Response from Property: Dear guests, thank you very much for choosing Atour Hotel Jianguo North Road, Hangzhou , I'm really happy to get your affirmation ,There is a beautiful view of Hangzhou in your eyes, the blue waves of the West Lake, and the eyes of Duoer are only full of joy in your heart. Welcome good friends from all over the world to come to Duoer's house.
Guest User
Family Friendly Room
Stayed in Apr 2024
Travel with friends
7 review
10.0/10
Outstanding
Posted on Jun 1, 2024
Good hotel. Near tourist spot.
Response from Property: 尊敬的朵友,朵兒家距離世界潮流集散地的【天目裏】打車約20分鐘左右;在這裏匯聚了【蔦屋書店】【%咖啡】等等,全部都是好看的小哥哥,小姐姐在這裏打卡,入住朵兒家都是潮流人士的不二選擇呢。自駕的客人酒店還提供【免費洗車】呢,酒店樓下地處雙地鐵2號線和5號線【建國北路B出口】,趕緊帶上小夥伴來體驗建國北路亞朵酒店吧!
Guest User
Suite - City-View
Stayed in Dec 2022
Business travelers
1 review
8.0/10
Very Good
Posted on Jan 10, 2023
This hotel claimed in description that has an English speaking reception desk - not true and Western breakfast - nothing western available. Pity becouse has really nice rooms . I will avoid this chains of hotels in the future..
Response from Property: Thank you for staying in our hotel and giving our rooms favorable comments. Sorry for not being able to serve you in English. We also understand your questions about the breakfast dishes. Our hotel has breads, desserts and other Western-style dishes for breakfast, which may not be seen by you in another dining area. We will offer guidance to you next time. Thank you for your stay!Best wishes!
Woshijiangjiangjiangjiang
Elegant Queen Room
Stayed in Oct 2024
Travel with friends
1 review
8.0/10
Very Good
Posted on Jan 27, 2025
good!
Response from Property: 尊敬的賓客:您好!感謝您入住杭州西湖武林廣場建國北路亞朵酒店並與我們反饋您的入住感受,非常遺憾此次入住未能達到您的 期望,下次您入住期間如果有任何問題也可以隨時向我們反饋,我們將竭誠為您服務,期待您的下次光臨!