Ren He Hotel

Ren He Hotel Reviews

Ren He Hotel

No.86 Youdian Road, Shangcheng District, Hangzhou, Zhejiang, 310006, ChinaView Hotel Details
Ren He Hotel
Ren He HotelRen He HotelRen He Hotel
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Ren He Hotel Guest Reviews

4.7/5
Outstanding
7543 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(7543)
Positive reviews(7356)
Reviews with photos/video(1774)
Friendly front desk staff(1121)
Easy to get around(940)
Convenient for shopping(923)
Close to metro(363)
Delicious breakfast(331)
Secluded lake view(75)
Negative reviews(181)
Josh
Deluxe Queen Room
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Mar 6, 2025
Best hotel i stayed in Hangzhou, the service was excellent and all of the staff were super nice and friendly. Help a lot with information and very great attitude from the manager as well. Will definitely come back here again.
Response from Property: Dear guests, thank you very much for staying and commenting! The hotel has always provided humanized and personalized service for every guest who comes to Renhe with the ultimate service, so that you can spend an unforgettable and beautiful journey in Renhe. Look forward to your coming again! I wish your family happiness and all the best!
Guest User
Deluxe Queen Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 17, 2025
Very strategic location,close by the westlake. Just couple of minutes walking from the station. Staff are very very friendly and helpful. So happy with our visit.
Response from Property: Dear guest, thank you for your stay and perfect review. We are very happy to receive such a high evaluation from you. Renhe Hotel is located in the bustling city center, adjacent to Yan'an Road, perpendicular to Lakeside Famous Street, and within easy reach of the West Lake. It’s only a hundred meters walk to the West Lake. At the same time, we will continue to believe in the service tenet of "welcoming guests from all over the world with sincerity" and provide perfect services to guests from all walks of life. Thank you again for your stay and we sincerely look forward to your visit again.
Adrian Chiam
King Room With Panoramic View Of West Lake
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 31, 2024
Had a family trip here in Hangzhou. I highly recommend Ren He Hotel as the location is amazing. I booked the room with the lake view and the view is worth every dollar. Will come back to this hotel again when I'm back here in Hangzhou! Thank you to all the staff for the great service and help!
Response from Property: Distinguished guests: Hello! Thank you very much for choosing to stay in Renhe Hotel, and thank you for your recognition of our cost performance. After reading your comments and ratings, we not only feel your affirmation to us, but also feel your high expectations for us. We still have great efforts and room for improvement. We will continue to work hard and live up to your expectations. I wish you a happy life.
Cyel Auza
Deluxe Queen Room
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Super strategic location. A few steps away from West Lake. Though we find some challenge finding. But no worries, just loom for Honeymoon Dessert store and there is an alley to access the frontage of hotel. Good food, good location, clean and comfotable rooms!
Response from Property: Dear guests, hello, welcome to Hangzhou Renhe Hotel. Thank you for taking the time to give us an evaluation. It is the responsibility of every employee to provide a home-away service for every visitor and guest. Thank you for your support and encouragement. I hope you and we can become good friends. Good word-of-mouth comes from sincere service. Your affirmation is our motivation to make persistent efforts. I look forward to your stay again. I wish you a happy life and good health!
CHONG NYONG THUNG
Family Room With View
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Fantastic hotel. Very convenient to everywhere. Shopping and west lake is just around the corner. They provide tour which is a plus. All staff are friendly and accommodating. If I ever revisit. I will stay again. Thank you!
Response from Property: Dear guests, thank you for choosing to stay at Renhe Hotel in Hangzhou and taking the time to give the hotel favorable comments. Your satisfaction is what we have been pursuing. I hope you can continue to support the hotel, look forward to your stay again, and wish you a happy life!
inZANEdad
Deluxe Standard Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 18, 2024
Great stay and nice location. Located within shopping district and near west lake. Rooms for comfortable for its price and beds are very good! Will definitely come again
Response from Property: Dear guests, thank you very much for staying and commenting! The hotel has always provided humanized and personalized service for every guest who comes to Renhe with the ultimate service, so that you can spend an unforgettable and beautiful journey in Renhe. Look forward to your coming again! I wish your family happiness and all the best!
Guest User
Jing Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 10, 2024
this hotel was great!! prime location near a bustling shopping street, with quiet surroundings in the night. bathroom is separate and there are two shower heads!! the service is amazing too, we got hot water at the front counter during check in after a particularly cold night.
Response from Property: Dear guests, thank you for staying and commenting! Renhe Hotel is adjacent to the West Lake, and its excellent geographical location facilitates the business travel and tourism needs of guests. At the same time, we will, as always, maintain our service quality and enthusiasm, and bring every guest a pleasant stay experience. Sincerely look forward to your next visit!
Grace
Family Room With View
Stayed in Nov 2024
Family
6 review
4.5/5
Great
Posted on Dec 17, 2024
very good customer service. the recommended West lake tour with driver is very affordable. Just walk out is the scenic area. Around the Yin Tai malls so lots to shop and eat. definitely recommend here. but note that laundry room has operating hours so need check before washing.
Response from Property: Dear guests, thank you very much for your stay and comments. Convenient transportation, golden geographical location, adjacent to Xizi Lake, caring and meticulous service, warm feeling like home, converge into every compliment of new and old guests to Renhe, and your recognition is the greatest affirmation of our service. The hotel has won the attention and support of many guests with satisfactory and surprising service, and we will continue to strive for perfection and provide meticulous service for each guest. I hope you will stay again and wish you a happy life and all your wishes come true.
JoshuaTan87
Deluxe Standard Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Great service by the hotel staff in helping to arrange the private car for sightseeing and even help to get superglue for us and delivered to our room when my friend broke her spectacles.
Response from Property: Dear guests, thank you for your check-in and full marks. It really makes us very happy to get such a high evaluation from you. Renhe Hotel is located in the bustling city center, adjacent to Yan 'an Road, perpendicular to the famous lakeside street, just a stone's throw away from the West Lake, and only 100 meters away on foot. At the same time, we will continue to believe in the service tenet of "Welcome the guests from all over the world with sincerity" and provide perfect services for all visitors. Thank you again for staying, and I sincerely look forward to your coming again.
JasonNg81
West Lake connected room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Room was spacious for our family for 4 and bed was very comfortable. There is even a partial view of West Lake from our room. Staff was courteous and friendly. Breakfast buffet choices are good and food is delicious. As the hotel is located within shopping district/pedestrian streetwalk, you will need to walk about 5 min to the pick-up area to board a taxi.
Response from Property: Dear guests: Thank you very much for your favor and love of our hotel. The pace of progress will never stop. For your trust, we will be more persistent. Renhe Hotel will always stand in this city, waiting for your arrival, and we will be there! I wish you a happy life
Henri Lim Puay How
West Lake connected room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 30, 2024
RenHe Hotel is not only situated right beside popular West Lake, and right at the start of the Pedestrian Shopping Street with lots of food to choose from. Booked a family room, which is very spacious and clean too. Definitely worth the price. A window view of the West Lake for your reference. Counter staff (ie Xiao Zhou) has been very polite and helpful. The hotel staff are generally proactive and professional. Only setback will be that the hotel outsourced the breakfast, which is below average standards. Frankly, I rather order MeiTuan which is more worthy. With that, this hotel is equipped with Delivery Robot to deliver the food delivery to your doorstep. In retrospect, my family (especially my boys) and I really enjoyed our stay here. Hangzhou has beautiful weather most of the time. We will be back again to RenHe Hotel Hangzhou.
Response from Property: Dear guests, thank you very much for choosing our Renhe Hotel. Thank you for your detailed comments. Your kindness is the driving force for us to continuously improve our service. Every employee of the hotel strives to provide the most intimate and meticulous service for each guest, and bring a value-added experience to each guest. I hope that our quality service will enable guests to have a unique journey life. Thank you again for your perfect score. Renhe Hotel will always be your harbor for parking and rest. I look forward to meeting you again!
Guest User
West Lake connected room
Stayed in Oct 2024
Family
2 review
4.7/5
Amazing
Posted on Nov 29, 2024
Very good locations, just next to the Xihu and IN77, perfect location. I orders 2 rooms which two of them combined together. It’s a very ideal hotel for family. Additionally, the staff is very friendly and helpful.
Response from Property: There are spring and autumn in your eyes, which is better than all the mountains and rivers I have ever loved. Thank you for coming. Every city always has reasons for people to miss it. Every hotel has their sweet and warm memories. I hope Renhe is the warmest and most unique one in your memories. I hope I can continue to get your full marks and praise ≥
Anonymous User
Elegant Business Double Bed Room
Stayed in Nov 2024
Couples
23 review
5.0/5
Outstanding
Posted on Dec 18, 2024
Very central location in HZ old town area. Convenient to West Lake and train stations
Response from Property: Distinguished guests: Hello! Thank you very much for choosing to stay in Renhe Hotel, and thank you for your recognition of our cost performance. After reading your comments and ratings, we not only feel your affirmation to us, but also feel your high expectations for us. We still have great efforts and room for improvement. We will continue to work hard and live up to your expectations. I wish you a happy life.
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Very great experience. Clean and neat. Good customer service. Worth staying. Right in front is westlake and behind is the main shopping district.
Response from Property: Dear Guest , Warm greeting from RenHe hotel ! Thank you for you chose our hotel as your home away from home ! we are looking forward to your next visit . Have a nice day !
Cheng Nien Ming
Jing Twin Room
Stayed in Oct 2024
Family
11 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Very clean n new looking, with beautiful view of tree lined streets from the window. Unfortunately oneof the rooms had lingering smell of smoke but we decided not to change rooms. Very convenient location, with the west lake just a stone’s throw away.
Response from Property: hanks for your stay and comments. We are glad that you had a pleasent trip and looking forward to your next visit. Have a nice day!