Fletcher Wellness-Hotel Leiden Reviews

Great hotel in a central location of Leiden, near the old town centre and near central train station, which is only a 11 minutes train ride from the Hague. Parking available.

Only one socket for charging in the room, bed mattress is poor quality a collapsed one, toilet door has big gap visible from the room lacking privacy, only paper cups were provided in the room, need to get normal cups from reception

For the 4 nights I stayed, they didn't make up my room before the last night.

It was a terrible experience. We booked a stay via trip.com and i noticed that the booking was pending. A while later we got confirmation that everything was OK (booking number, credit card was charged). However to be 100% sure i contacted the hotel itself and they confirmed that everything was OK. The next day we wanted to check in but the staff told us there wasn't a booking and that they hadn't any room left. The employees were not willing to find any solution and the only thing they wanted to say about it was that we had to solve it ourselves. So we did. We called trip.com and they were most helpful in trying to solve it. However they couldn't get in touch with the hotel directly. At the same time we managed to book a room in another hotel in the neighbourhood. Additionally we were still able to book a room at Fletcher's for that same night via ***********. The employee didn't have a clue why this could occur . Conclusion : malfunctions can happen but then the employees should handle this in a professional way and not move their problem to the customer.

everything is great, right beside train station, very friendly, will use again, 5 stars

Great location. Medium cleanliness. Friendly service. The rooms are not very new or up to date.

Great, clean hotel right by the train station and not far from the center of the city!

the reception was rude and do not answer properly

Not the best experience this time as rooms were freezing. CTRIP did an excellent job in rectifying the issue

Good service

Love Fletcher Welness ! very close to the train station, the place was very clean , nice , cozy bed and amenities were great !

Great hotel, next to train station. Very slow service in the reception both when checkin and luggage collection after check out. We almost missed our train because it took more than 20 min to collect our luggage...

Spacious room, handy location to public transport and city centre. Rooms not available until after 15:00 hr

The layout of the room, the bed and the desk are a bit strange, and the shower in the bathroom has no curtain. However, the Dutch can't play by the rules. It's on the 91011th floor of a building. The 12th floor is the front desk, which is also the reception for the spa, but some rooms are not in the elevator location of the front desk. It's a bit difficult to find it by going to the 10th floor. The building is next to the train station, which is convenient for travel. Leiden is like a fairy tale kingdom, very unique. It's worth a visit.