Fletcher Wellness-Hotel Leiden Reviews

It was a terrible experience. We booked a stay via trip.com and i noticed that the booking was pending. A while later we got confirmation that everything was OK (booking number, credit card was charged). However to be 100% sure i contacted the hotel itself and they confirmed that everything was OK. The next day we wanted to check in but the staff told us there wasn't a booking and that they hadn't any room left. The employees were not willing to find any solution and the only thing they wanted to say about it was that we had to solve it ourselves. So we did. We called trip.com and they were most helpful in trying to solve it. However they couldn't get in touch with the hotel directly. At the same time we managed to book a room in another hotel in the neighbourhood. Additionally we were still able to book a room at Fletcher's for that same night via ***********. The employee didn't have a clue why this could occur . Conclusion : malfunctions can happen but then the employees should handle this in a professional way and not move their problem to the customer.

The hotel was lovely, the food was delicious, and the people were fantastic!

everything is great, right beside train station, very friendly, will use again, 5 stars

Great location. Medium cleanliness. Friendly service. The rooms are not very new or up to date.

Great, clean hotel right by the train station and not far from the center of the city!

the reception was rude and do not answer properly

Not the best experience this time as rooms were freezing. CTRIP did an excellent job in rectifying the issue

Love Fletcher Welness ! very close to the train station, the place was very clean , nice , cozy bed and amenities were great !

Great hotel, next to train station. Very slow service in the reception both when checkin and luggage collection after check out. We almost missed our train because it took more than 20 min to collect our luggage...

Spacious room, handy location to public transport and city centre. Rooms not available until after 15:00 hr

The room is big and the bed is big, suitable for business trips. The lighting and view are good, and I can't hear the noise of the train in the room I stayed in. If you bring your own bathrobe and swimsuit, you can go to the hotel pool to swim. However, the opening hours are limited, which conflicts with the business trip schedule, so I didn't see it. In addition, if you live on a floor other than the 10th floor, you need to walk a long way to change the elevator on the 10th floor.

Nice hotel in the center of Leiden, large room, wonderful bed. Sauna (for an additional charge) is recommended!

beautiful center with many services, in a strategic position very close to the station

The truth is that everything was great, from the arrival and the check-in process to the quality of the room, which was the best of all, incredible views of Leiden and its central square at the station. Checking out was a little more complicated since the reception was closed and we had to call a phone number, etc., but apart from that, everything else was great and we loved it, if I come back to Leiden I will repeat