Redstar Culture Hotel

Redstar Culture Hotel Reviews

Redstar Culture Hotel

No.280 Jianguo South Road, Shangcheng District, Hangzhou, Zhejiang, 310009, ChinaSee Hotel Details
Redstar Culture Hotel
Redstar Culture HotelRedstar Culture HotelRedstar Culture Hotel
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1 night

Guest Reviews

9.3/10
Very Good
786 review
Verified reviews
Location9.4
Amenities9.1
Service9.3
Cleanliness9.3
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All reviews(786)
Positive reviews(756)
Reviews with photos/video(222)
Easy to get around(182)
Convenient location(178)
Close to metro(89)
Large rooms(53)
Friendly front desk staff(39)
Perfect for business trips(30)
Tasty restaurant(18)
Good views(5)
Negative reviews(30)
Wirantoto
Superior Standard Room
Stayed in May 2025
Family
9 review
8.0/10
Very Good
Posted on Jul 14, 2025
The room is spacious but they are quite old, we booked the room at 7-8 floor but the receptionist mistakenly gave us the room on the 19th floor which is smoking room with torn wallpaper. We complained and the staff help us to move to the correct room. The room on 7-8 floor are much better.
Response from Property: 尊敬的賓客,感謝您選擇入住我們酒店,並對客房體驗提出寶貴意見。我們對未能滿足您的期待深感歉意。酒店目前客房正在逐步逐層的升級中。您的反饋我們已提交酒店管理層,作為未來煥新計劃的重要參考。真心期待改善後的酒店能為您創造驚喜的體驗,祝您生活愉快!
RDK
Superior Standard Room
Stayed in Apr 2025
Family
6 review
10/10
Outstanding
Posted on May 31, 2025
Everything is good. Easily highly recommended if you are in Hangzhou. It is an old hotel but well maintained. Location is strategic, also closed to subway metro station (opposite the main road). Room is spacious and clean, hot water for shower works, AC works. I didn’t include breakfast so can not comment on the menu. Overall, I enjoyed my stayed in Redstar Culture Hotel and definitely will book again when visiting Hangzhou.
Response from Property: 尊敬的賓客,感謝您選擇杭州紅星文化大酒店,酒店一直以“為賓客提供最舒適的居棲”為初衷,不斷努力和創新,全方位各渠道收集不同的賓客意見,您的完美體驗是我們最大的收穫,永遠歡迎您的到來~
Guest User
Single Room
Stayed in Jun 2025
Solo traveler
4 review
8.5/10
Very Good
Posted on Jul 5, 2025
The room was spacious. The interior was still ok for this type of room
Response from Property: 尊敬的賓客,非常感謝您對杭州紅星文化大酒店的鐘愛,也很榮幸能夠在杭州為您服務。我們的團隊一直在努力為客人提供最優質最難忘的服務體驗。期待您再次光臨!
Guest User
Superior Queen Room
Stayed in Mar 2025
Couple
9 review
6.5/10
Posted on Apr 28, 2025
They don’t speak english at the reception, besides the page of the hotels says yes
Response from Property: 尊敬的賓客,非常感謝您入住杭州紅星文化大酒店!感謝您在百忙之中抽出時間對我們進行點評。我們從您的點評中可以感受到您的遺憾,對此我們亦感到歉意。對於您提出的問題我們已向相關部門反映,我們全體工作人員會不斷提升服務水平,不斷努力完善自己,真誠的期待您的再次光臨!
Shanghaixiaolisi
Superior Standard Room
Stayed in Feb 2023
Traveling with friends
7 review
10/10
Outstanding
Posted on Apr 2, 2023
wsonglingfuruixin
Response from Property: 尊敬的賓客,感謝您對酒店高度的好評。願您的杭州之行能給您帶來甜美的回想,誠摯地邀請您再次光臨!
Guest User
Superior Queen Room
Stayed in Jun 2025
Other
2 review
10/10
Outstanding
Posted on Jul 24, 2025
The hotel is in a great location, very close to the subway, and very convenient to tourist attractions. The room is quite large, the price is affordable, the service staff is very friendly, and the room is clean.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Hangzhou Red Star Culture Hotel. Thank you for your recognition, praise, and support. Your 5-star rating is our fuel, fueling our journey. We will continue to innovate and improve, providing the best and warmest haven for those on the road!
Qingqingyixiao-tianchen
Superior Standard Room
Stayed in Jun 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Jul 22, 2025
This time I stayed at Hangzhou Red Star Culture Hotel, and the experience was good! The design of the hotel combined with the theater is very distinctive. There are many art paintings and drama elements in the lobby and corridors. The atmosphere is unique and cultural. The room is spacious and comfortable, the bedding is soft, the sound insulation is good, and it is quiet to rest at night. The hotel is close to the West Lake and the subway station, and the breakfast tastes good. The service staff is also enthusiastic, and the check-in and check-out are very efficient. It is a hotel with both artistic sense and comfort. It is very suitable for travel and business. I will choose this hotel next time I come to Hangzhou!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying at Hangzhou Red Star Culture Hotel. The hotel is a business hotel integrating accommodation, catering and conference. We have been committed to providing guests with perfect services and strive to make every guest "come happily and leave satisfied". Your satisfaction is our greatest encouragement. We sincerely look forward to your visit again. We are waiting for you~
Guest User
Superior Queen Room
Stayed in Jun 2025
Couple
4 review
9.7/10
Amazing
Posted on Jul 5, 2025
You can see it right after you exit the subway station, it's very eye-catching and the location is good. The facilities are not new but clean and tidy, and the room was upgraded. There is a gym on the 6th floor, not many people go there, so you can enjoy it alone most of the time. I wanted to add a quilt, but the feedback said that there was only a blanket, but the blanket was not very good, it shed hair balls, and I felt itchy after covering it for a night, and I didn't sleep well, so I had to ask to change to a twin room the next day, and the hotel also met it, so the service was given 4.5, and everything else was good
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your stay and comments! Thank you for sharing your hotel experience with us! Providing you with meticulous service is what we should do, and creating surprises for guests and providing personalized services is our constant pursuit. I sincerely wish you a smooth work and a happy life! Hangzhou Red Star Culture Hotel looks forward to your visit again!
Guest User
Superior Standard Room
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 21, 2025
The room is very clean, very close to the subway entrance, convenient for travel!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your stay and comments! Thank you for sharing your hotel experience with us! Providing you with meticulous service is what we should do, and creating surprises for guests and providing personalized services is our constant pursuit. I sincerely wish you a smooth work and a happy life! Hangzhou Red Star Culture Hotel looks forward to your visit again!
Guest User
Single Room
Stayed in May 2025
Other
1 review
10/10
Outstanding
Posted on Jun 23, 2025
The room is very clean and spacious. The transportation is very convenient. The four-star old brand hotel is full of cultural heritage. The waiters are also very enthusiastic. The food in the restaurant on the second floor is also very delicious. I will book your hotel next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Hangzhou Red Star Culture Hotel. Your every smile is the motivation for all of us; every word is our common memory; every fragrance left is a witness to our growth. We look forward to your next visit~
Guest User
Superior Standard Room
Stayed in Apr 2025
Family
8 review
10/10
Outstanding
Posted on May 27, 2025
Very satisfied, convenient transportation. The first choice hotel in Hangzhou! Very satisfied, convenient transportation. The first choice hotel in Hangzhou!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Hangzhou Red Star Culture Hotel! Thank you for giving us a full score! I am very happy to hear your affirmation of our work. I will share your comments with our team. We have been working tirelessly to improve our service quality, and I believe this feedback will be a great encouragement to all our employees. Thank you again for sharing your experience with us, we sincerely hope to see you again!
Guest User
Single Room
Stayed in Apr 2025
Business traveler
8 review
10/10
Outstanding
Posted on May 24, 2025
I was on a business trip and it was a good combination for traveling. The hotel was very close to the company I was traveling for, so I chose it. I didn't expect the hotel to be in a good location, very close to the subway entrance, and very convenient to go anywhere. There is a popular check-in spot, Wuliuxiang Historical District, next to the hotel, and there is also the most beautiful water bus. It's great to watch the time and play along the canal.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing Hangzhou Red Star Culture Hotel! It is the common wish of all our staff to provide guests with safe, comfortable and warm guest rooms and let guests enjoy an unforgettable accommodation experience. We sincerely look forward to your visit again!
Guest User
Enjoy Queen Room
Stayed in Apr 2025
Solo traveler
1 review
10/10
Outstanding
Posted on May 24, 2025
It's very convenient for shopping and eating! 2 minutes from the subway! ! The front desk saw that I brought a suitcase and took the initiative to help me get to the elevator. The room is bigger than the picture, and the price-performance ratio is quite high. The front desk service is very enthusiastic, introducing tourist attractions, and it is very convenient to take the subway
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Hangzhou Red Star Culture Hotel. Thank you for your affirmation, praise and support for us. Your 5-point praise is our fuel. With fuel, we can fly farther and higher. We will continue to innovate and improve to provide the best and warmest harbor for people on the road!
Guest User
Superior Standard Room
Stayed in Apr 2025
Other
1 review
10/10
Outstanding
Posted on May 22, 2025
I was so warmed as soon as I entered the hotel lobby! The aromatherapy smell was so healing, the front desk lady smiled like a spring flower, and she also kindly reminded me of nearby attractions when I checked in~ The room was such a surprise! The floor-to-ceiling windows framed the city night view like a painting, the bedding was so soft that it felt like sinking into the clouds, and even the tiles in the bathroom were polished to a shine When I checked out, I found that I had left my charger in the room. I called and found it in seconds. The front desk also helped to send it to my home. This stay was like being taken care of by my family. I will come to this hotel again next time~
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Hangzhou Red Star Culture Hotel! Thank you for giving us a perfect score! I am very happy to hear your affirmation of our work. I will share your comments with our team. We have been working tirelessly to improve the quality of our service, and I believe this feedback will bring great encouragement to all our employees. Thank you again for sharing your experience with us, and we sincerely hope to see you again!
Donny86
Superior Standard Room
Stayed in Apr 2025
Family
5 review
9.2/10
Great
Posted on May 18, 2025
The room is clean and tidy, with good sanitary facilities. It is located in a downtown area, close to hospitals, shopping malls, subways and buses. The service attitude is good, and the hotel staff communicates smoothly. I will stay here again if I have the chance. My actual comments
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Hangzhou Red Star Culture Hotel. Thank you for your affirmation, praise and support. With your praise, we can fly farther and higher. We will continue to innovate and improve to provide the best and warmest harbor for people on the road!