To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(1702)
Positive reviews(1644)
Reviews with photos/video(416)
Classy environment(266)
Delicious breakfast(181)
Secluded lake view(136)
Friendly front desk staff(125)
Tasty restaurant(32)
Negative reviews(58)
Jan Vrtdz
Superior Standard Room - Lake-View
Stayed in Sep 2024
Travel with friends
3 review
4.5/5
Great
Posted on Oct 30, 2024
Overall good hotel, although it’s starting to show its age. The pool area and locker rooms needs to be updated so is the carpet. The room are spacious and clean. Breakfast buffet was delicious.
Response from Property: Dear guest, thank you for staying at the Hangzhou Zhongdu Wonderland Hotel. Thank you for your valuable view! Thank you for your recognition of breakfast and room. Looking forward to serving you again!
Anderson
Lake-view Superior Double Room
Stayed in Sep 2023
Couples
14 review
3.7/5
Posted on Oct 7, 2023
We stay here quite often mainly because of the excellent location on Qingshanhu. The room standard (Superior) is good - spacious, comfortable, nice view (floor 5). However, it was disappointing that the dinner buffet was closed. The hotel Chinese restaurant was good. Bar service was poor.
Response from Property: Dear guest, thanks for your sharing about your hotel stay experience.We deeply apologize for not providing you with a perfect check-in and experience.Hotel buffet, only available on weekends. And then we should make more training to our employee. Still thanks for your affection to us, Looking forward to met your again with better hotel environment.
Katsights
Superior Room - Mountain-View (Double Bed)
Stayed in Mar 2022
Travel with friends
11 review
4.2/5
Very Good
Posted on May 4, 2022
This hotel is perfect for a getaway from the city!The environment is green, so tranquil & relaxing 🌿I booked a room with mountain view and upgraded with a view on the lake. The room was clean and spacious. The bath tub is huge and they also provide bath salt. The TV also offers English channels and TVOD. The bed was comfy and bed sheets felt fresh :) The breakfast buffet is nice. It has many options. You can also order room service for meals. The menu is available in the room in English and Chinese. Prices are quite reasonable. There’s also a cycling trail around the lake which is accessible from the hotel. One of the receptionists also speaks English and she’s very friendly & helpful! I had a great experience at this hotel and defo recommend it! 👍🏼
6/20
Response from Property: Great environment great service with such a nice customer. it was amazing holiday to us. Looking forward to met you again an we will do our best to get full mark for you~
Guest User
Superior Room - Mountain-View (Double Bed)
Stayed in Mar 2022
Couples
2 review
5.0/5
Outstanding
Posted on Apr 5, 2022
The hotel was lovely, service was excellent. The room is very big and comfortable. Lovely view from the balcony. Breakfast has lots of choice and is delicious. Hotel facilities are great; swimming pool and activities are fun. It’s a very nice hotel and I would definitely stay again and recommend this hotel to friends. Really enjoyed my stay and the manager was very very helpful
Response from Property: We feel it a great honour to get such high evaluation at here. Your comments already become great inspire to hotel all staff. Many thanks for your arrival.
毕杰森
Superior Standard Room - Mountain-View
Stayed in May 2022
Business travelers
1 review
4.0/5
Very Good
Posted on Jun 22, 2022
The hotel is set in an amazing location next to Qingshan Lake and the scenery is beautiful. Every thing about the hotel was great apart from one incident in the evening that we stayed there. It was my first time meeting my girlfriend's mum so I decided to take them to this hotel as it has great reviews online and Qingshan Lake is an amzing place. My girlfriend's mum loves to play cards so after dinner we played in the hotel bar which was empty like most hotel bars in China. After buying a bottle of beer that was 4 times more expensive than a supermarket, we played about 3 or 4 hands but then one of the ladies who worked there came over and said we needed to stop playing. I asked why but she had no answer other we couldn't play and should go back to our rooms. Shortly after this her superior arrived and had the same message but again no reason why. I agreed we would leave because it was quite awkward but I asked to be refunded for the beer I had just bought. The manager gave me 38yuan on cash is difficult to spend these days in China, she didn't even make eye contact with me as she slammed it down on the table where we were sat. It was a little bit disappointing because this hotel is definately worth a visit.
Response from Property: Dear guest, thanks for your sharing about your hotel stay experience. Sorry for the misunderstanding about play poker. hotel is equipped with a room of chess and card,we hope invite you to the room of chess and card playing cards. And then we should make more training to our employee. Still thanks for your affection to us, Looking forward to met your again with better hotel environment.
Guest User
Superior Standard Room - Lake-View
Stayed in Mar 2022
Couples
7 review
4.5/5
Great
Posted on May 9, 2022
Good room, excellent location, good buffet breakfast, excellent helpful service.
Response from Property: thank you for your excellent comments~ we are great honour to meet you at Wonderland Hotel HZ!
Guest User
Lake-view Superior Double Room
Stayed in Feb 2025
Couples
40 review
5.0/5
Outstanding
Posted on Mar 12, 2025
The room is clean, tidy, spacious, big and bright. I registered for a lake view room and could see the scenery outside. It was very pleasing to the eye. I have always liked to stay in a room with sea view, lake view or river view. I would never miss it if there is one. The breakfast is very varied and exquisite. I also like it very much. It is great.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Hangzhou Zhongdu Qingshan Lakeside Hotel. Thank you for your affirmation! Your satisfaction is our greatest motivation. The lake view room is beautiful and the breakfast is exquisite and varied. We look forward to serving you again and bringing you a home-like warm experience. Welcome to come again!
Guest User
Superior Standard Room - Lake-View
Stayed in Feb 2025
Travel with friends
6 review
4.7/5
Amazing
Posted on Mar 5, 2025
Disadvantages: Old hotel, old facilities and equipment
Pros: Qingshan Lake is right outside the hotel, bicycles and electric bikes can be rented immediately (120 yuan per item), the environment is very good; the waiter is very enthusiastic and greets my little baby directly; the buffet restaurant has a good view, go early and enjoy it
Original TextTranslated by Google
6/9
Response from Property: Dear guest, thank you for staying at Hangzhou Zhongdu Qingshan Lakeside Hotel. Thank you for your review! The hotel has unique advantages: Qingshan Lake is just outside the door, cycling is convenient, and the environment is beautiful. The waiters are warm and friendly. The buffet restaurant has a pleasant view. We look forward to your visit again to experience more warmth and service upgrades!
Guest User
Superior Standard Room - Mountain-View
Stayed in Jan 2025
Family
20 review
5.0/5
Outstanding
Posted on Mar 7, 2025
Ten years ago, I went to Lin'an and passed by Zhongdu Qingshan Lakeside Hotel, and was attracted by the hotel. Recently, I took my family to Lin'an for vacation and chose Zhongdu. The lady at the hotel front desk was very enthusiastic and patiently introduced the relevant information of the hotel. She had high professionalism. The hotel also upgraded us to a lake view room for free, which was great. The room was arranged on the sixth floor, with a large area and a large balcony facing Qingshan Lake. The view was unbeatable. There were many restaurants within 1 km around the hotel, and the hotel's food tasted good. It's just that the hotel is a bit old. Except for Building A (mainly large beds and suites), Buildings B and C have not been renovated, and the prices are high, which affects the source of customers. I look forward to going there again after the renovation. In addition, a small gift was given when leaving the hotel, which was very warm.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您下榻杭州中都青山湖畔大酒店。非常感謝您對我們酒店的肯定與支持!得知您和家屬的入住體驗愉快,我們深感榮幸。期待迎接您的再次光臨。小禮物是我們的一點心意,希望能為您的旅程增添温馨。
Mai-er
Panorama Suite - Lake-View
Stayed in Jan 2025
Couples
17 review
5.0/5
Outstanding
Posted on Feb 9, 2025
The hotel is in a great location. We booked a full lake view suite, and the front desk upgraded it to a Zhongdu suite. The room is large and the view is beautiful. You can watch the sunrise from your room in the morning. The trail around the lake is very long and suitable for cycling and hiking. It is very pleasing to the eyes and a great place for leisure and vacation. The Chinese restaurant tastes very good, the price is reasonable, and the service is very enthusiastic. I will consider going there again next time
Original TextTranslated by Google
6/8
Response from Property: Dear guest, thank you for staying at Hangzhou Zhongdu Qingshan Lakeside Hotel. Thank you for your affirmation! Our location, lake view rooms and lakeside trails are indeed very popular. We are honored to receive your praise for our Chinese restaurant. We look forward to your visit again and continue to enjoy our service and beautiful scenery!
cn_northwester
Superior Standard Room - Lake-View
Stayed in Jan 2025
Family
3 review
1.7/5
Posted on Feb 3, 2025
There are few comments after the trip. But this time I want to comment, because the hotel homepage information (Ctrip also has problems with the review) misled the choice of this trip. When choosing the hotel, I mainly looked at the information on the homepage of Zhongdu Qingshan Lake, which showed that it was renovated in 2021, and it should be very new, so I chose it. A family booked 5 standard rooms for the Spring Festival trip. They first bought a 599 reservation voucher and then called to book a lake view superior standard room during the Spring Festival. After arriving, they were arranged in Building B. The floor and room carpets were very dirty. The room and bathroom facilities were very old. It is estimated that the facilities 20 years ago have not been renovated, and there is a musty smell. But I wanted to book it myself, so I didn't find the hotel to argue. I really thought that it would be so severely aged from 2021 to now. But when I asked the waiter by chance, I learned that only the deluxe king-size bed room and executive room in Building A were newly renovated in 2021. The other buildings B and C were old facilities that had not been changed decades ago. The price difference was dozens of yuan, and the difference in breakfast was less than 200. Ctrip's control is not in place. The information should indicate which building and which room was renovated in which year, which even misled this consumption.
I wrote this in the hope that friends who choose this hotel for travel in the future will not be misled again. Confirm with the hotel in advance which building is A, B, or C? If it is a room in Building A, the conditions are still good. Buildings B and C are really not recommended. The environment outside the hotel is good by the lake, and the lakeside trails are also connected, so you can walk around, but the price is a few hundred yuan more expensive than that in Xiaoshan, Hangzhou. We transferred from Xiaoshan to Lin'an for vacation. The landscape and environment of Qingshan Lake are far worse than those of Xianghu Lake in Xiaoshan. The cost performance is not high. For your reference. I will send you a few pictures of the lake view outside the room. I forgot to take pictures of the shabby interior of the room, so as not to embarrass the hotel.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您下榻杭州中都青山湖畔大酒店。非常感謝您的詳細反饋,對於此次入住體驗未能達到您的期望,我們深感抱歉。酒店於2011年11月完成升級改造,其中包括部分客房升級,豪華房型與行政房型進行過裝修。再次感謝您的寶貴意見,期待在不久的將來迎接您的再次光臨。祝您旅途愉快!
JAGUAR200
Superior Standard Room - Lake-View
Stayed in Dec 2024
Travel with friends
30 review
4.7/5
Amazing
Posted on Feb 2, 2025
An old five-star hotel with slightly old facilities, clean and tidy, convenient parking, surrounded by green mountains and clear waters, with first-class scenery around the lake. It would be better if the breakfast was improved.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Hangzhou Zhongdu Qingshan Lakeside Hotel. Thank you for your review! We have been working hard to improve. Although the facilities are old, they are clean and comfortable. We have collected your breakfast suggestions and look forward to welcoming you again to enjoy a better experience!
Guest User
Superior Standard Room - Lake-View
Stayed in Dec 2024
Couples
9 review
4.7/5
Amazing
Posted on Feb 8, 2025
The room is good, but it is too old, but fortunately it is old and not broken. Overall, it is recommended. But the breakfast taste is too mediocre and does not meet high standards. Attached is the beautiful scenery I took in Lin'an
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Hangzhou Zhongdu Qingshan Lakeside Hotel. Thank you for your recommendation! The beautiful scenery you shared is great and adds a lot of color to the hotel. Looking forward to your next visit to experience more improvements and surprises!
pdydave
Lake-view Executive Room
Stayed in Dec 2024
Family
9 review
4.8/5
Amazing
Posted on Feb 3, 2025
The room is large and suitable for vacation and rest. The lake area is large and there are paid bicycle rentals. The surrounding area is also very close to the Lin'an Museum, which can be reached in ten minutes by car! The breakfast is quite rich.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您下榻杭州中都青山湖畔大酒店。感謝您的肯定!大房間舒適宜度假,湖區自行車遊樂趣多,早餐豐富多樣。期待您的再次光臨!
Xinlingjunshang
Superior Suite - Mountain-View
Stayed in Dec 2024
Family
14 review
5.0/5
Outstanding
Posted on Feb 1, 2025
The hotel service is very good and considerate. The rooms during the Spring Festival were very tight, and the order was placed late. After arriving at the hotel, I was not satisfied with the room I originally booked. It happened that there was a room type with a better view, so I paid the difference and changed it. The hotel considerately waived the extra bed fee! You can see the mountain and lake views. It rained the next day, and it was just right to lie on the big sofa in the guest room and enjoy the beautiful scenery of the mountains and lakes, enjoying a pleasant holiday. The buffet breakfast is good, with both Chinese and Western styles, and it tastes very good! In the afternoon, I enjoyed the scenery in the cafe while making tea around the stove! The food in the Chinese restaurant is delicious, affordable, and generous! The aunt who cleans the room, the restaurant waiter, and every staff member I met provided very good service!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您下榻杭州中都青山湖畔大酒店。非常感謝您對我們酒店的讚賞!我們很高興聽到您對房間、早餐、大堂吧及中餐廳的滿意反饋。您的舒適與享受是我們最大的追求,期待再次為您服務,祝您生活愉快!