Atour Music Hotel(Hangzhou West Lake ) Reviews
Atour Music Hotel(Hangzhou West Lake )
No.166 Yugu Road, Xihu District, Hangzhou, Zhejiang, 310007, ChinaView Hotel Details
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Atour Music Hotel(Hangzhou West Lake ) Guest Reviews
4.8/5
Excellent
4561 review
Verified reviewsLocation4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(4561)
Positive reviews(4496)
Reviews with photos/video(388)
Delicious breakfast(448)
Easy to get around(437)
Friendly front desk staff(358)
Quiet & comfortable(217)
Close to metro(190)
Nice elevator(35)
Clean bathrooms(33)
Negative reviews(65)
Petaum
Superior Room (2 Beds)
Stayed in Apr 2024
Booked for others
8 review
Posted on Jun 11, 2024
The room was spacious and the breakfast buffet was great. If you like Chinese food, that is. The price was a bit too high considering its offering, location, and services.
Response from Property: Thank you for your review. Your review definitely spurs and inspires us. We have a fresh and comfortable environment, elegant and open space, and sincere and loving service. We will continue to work hard to continuously improve the quality of our products and services, hoping to bring you a better accommodation experience. Please recommend Atour to more of your friends. We look forward to your stay again!
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Guest User
Elegant Double Room
Stayed in Nov 2023
Couples
4 review
Amazing
Posted on Nov 23, 2023
Staff is super helpfull and friendly, Breakfast had many options to choose from. They have an option for laundry service. Many nice restaurants and shops nearby. Quiete and peacfull area near Westlake.
Response from Property: Dear, thank you very much for your praise and recognition. It's great to meet and get to know each other here. We are serious about our service! In addition, we are very close to the West Lake Scenic Area and Lingyin Temple Scenic Area. We look forward to experiencing the beautiful scenery nearby with you next time. Thank you
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Vania
Family Friendly Room
Stayed in Nov 2023
Family
8 review
Amazing
Posted on Nov 26, 2023
good location, very close to the botanical garden. room has a nice design with good amenities!
Response from Property: 感謝親的點評，您的肯定是對我們的鞭策和激勵。我們有清新，舒適的環境，雅緻，開放的空間，真誠，有愛的服務。我們也會再接再厲，不斷提升產品和服務的品質，希望帶給您更好的住宿體驗，請您將亞朵推薦給您更多的朋友，朵兒們期待您的再次入住呢！
Guest User
Executive Double Room
Stayed in Oct 2024
Business travelers
1 review
Posted on Nov 1, 2024
hotel is ok
Response from Property: 感謝親親的點評，您的肯定是對我們的鞭策和激勵。酒店有清新，舒適的環境，雅緻，開放的空間，真誠，有愛的服務。我們也會再接再厲，不斷提升產品和服務的品質，希望帶給您給大家更好的住宿體驗，請您將亞朵推薦給您更多的朋友，一起感受亞朵的温度，朵兒們特別期待您的再次入住呢！
Megan Paige
Elegant Double Room
Stayed in Jan 2023
Couples
5 review
Posted on Jan 18, 2023
Staff were friendly at checkin. Location is convenient and many restaurants around the area. Breakfast was nice with many options to choose from. The room could be cleaner but otherwise it was a good stay.
Response from Property: Thanks for your comments, which let us know our shortcomings. I'm very sorry that I can't make you satisfied. I hope you can have a good experience when you come next time!
Guest User
Family Friendly Room
Stayed in Aug 2023
Family
1 review
Outstanding
Posted on Aug 25, 2023
Comfortable, clean and staff are friendly.
Response from Property: Thank you very much for your recognition and we look forward to your next visit
Musea
Elegant Double Room
Stayed in Jul 2023
Business travelers
1 review
Outstanding
Posted on Jul 22, 2023
设施：hao p
卫生：hao
环境：hao
服务：halo
Response from Property: 我們用心服務每一位客人，我們想給客人帶到的是最好的體驗，是來自家人的體貼和關照，讓您即使在一個陌生的城市也不會感到孤獨。感謝您的支持！祝您生活愉快！就讓我們再來一次美麗的邂逅吧，我們不見不散~
Guest User
Superior Room (2 Beds)
Stayed in Nov 2023
Business travelers
3 review
Great
Posted on Dec 2, 2023
Good breakfast
Response from Property: 感謝親的點評，您的肯定是對我們的鞭策和激勵。我們有清新，舒適的環境，雅緻，開放的空間，真誠，有愛的服務。我們也會再接再厲，不斷提升產品和服務的品質，希望帶給您更好的住宿體驗，請您將亞朵推薦給您更多的朋友，朵兒們期待您的再次入住呢！
Quan
Elegant Double Room
Stayed in Sep 2023
Business travelers
1 review
Outstanding
Posted on Sep 26, 2023
Good experience
Response from Property: 朵兒們被親誇的心花怒放了，相遇即是緣分，能給您留下這樣好的印象，朵兒真的很開心！我們依然在這裏等您，時光不老，我們不散~
Guest User
Superior Room (2 Beds)
Stayed in Sep 2023
Business travelers
1 review
Outstanding
Posted on Sep 19, 2023
haohao hao hao
Response from Property: 尊敬的賓客，感謝您的鼓勵和肯定！我們所追求的就是讓顧客感動，“當顧客有困難需要幫助時，讓顧客感動的機會就到了”，“親情一家人”的服務品牌堅持了N年一直不變，因為有您的認可和鼓勵，我們將傳遞給所有夥伴，這是對我們最大的獎賞，我們將更加努力！期待您的再次光臨！
Tracyzan
Executive Room (2 Beds)
Stayed in Jan 2023
Solo travelers
8 review
Outstanding
Posted on Jan 18, 2023
good good
Response from Property: 尊敬的賓客，感謝您的鼓勵和肯定！我們所追求的就是讓顧客感動，“當顧客有困難需要幫助時，讓顧客感動的機會就到了”，“親情一家人”的服務品牌堅持了N年一直不變，因為有您的認可和鼓勵，我們將傳遞給所有夥伴，這是對我們最大的獎賞，我們將更加努力！期待您的再次光臨！
Eric_Wong_
Executive Double Room
Stayed in Nov 2022
Business travelers
7 review
Outstanding
Posted on Nov 9, 2022
gooddddddd
Response from Property: 非常感謝親給我們的五星好評，能得到請這麼高的評價，真的是朵兒們的榮幸呢！亞朵一直信奉客人是伶裏，一直崇尚人文温暖的服務理念，希望在您每次入住亞朵的時候都能感受到家的温暖，能給您帶來温暖與貼心的服務！期待我們的下次見面！
Guest User
Elegant Double Room
Stayed in Mar 2025
Travel with friends
1 review
Outstanding
Posted on Mar 25, 2025
The hotel's service attitude is very good, the room is clean and tidy, the room is fully equipped, the air conditioning in the room is also very powerful, the air conditioning effect is good, the TV in the room is also very clear, the TV is very good, the hotel's toiletries are also very complete, the towels and bath towels are very comfortable and easy to use, the toothpaste and toothbrush are also very good, the toiletries are all individually packaged and very hygienic, the room is clean and tidy, the hotel has a convenient transportation location, and it is very convenient to travel and play. I am satisfied.
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Original TextTranslated by Google
Response from Property: Thank you for your comments, your affirmation is a spur and encouragement to us. The hotel has a fresh and comfortable environment, elegant and open space, sincere and loving service. We will continue to work hard to continuously improve the quality of products and services, hoping to bring you a better accommodation experience. Please recommend Atour to more of your friends and feel the warmth of Atour together. Atour is looking forward to your stay again!
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Kay Yuan
Jimu Twin Room
Stayed in Mar 2025
Travel with friends
8 review
Amazing
Posted on Mar 23, 2025
I stayed here to watch Zhang Huimei's concert. I think the overall experience and service are quite good. The hotel service attitude is also very good. The only drawback is that the air conditioning in the room is too stuffy and the adjustment seems to have some problems, but apart from this, everything else is really great. Atour is really my first choice for traveling in mainland China.
Original TextTranslated by Google
Response from Property: 感謝親親的點評，您的肯定是對我們的鞭策和激勵。酒店有清新，舒適的環境，雅緻，開放的空間，真誠，有愛的服務。我們也會再接再厲，不斷提升產品和服務的品質，希望帶給您給大家更好的住宿體驗，請您將亞朵推薦給您更多的朋友，一起感受亞朵的温度，朵兒們特別期待您的再次入住呢！
Guest User
Family Friendly Room
Stayed in Mar 2025
Family
44 review
Posted on Mar 9, 2025
I have always been a loyal customer of Atour, but this time it really couldn't be allowed. When the air conditioner was turned on, the temperature in the room rose straight to 28 degrees +. There was no adjustable window facing the outside in the room. Although an electric fan was sent, it was still hot and dry all night. There was water sound in the bathroom all night. Although I knew it was the sound of water pipes upstairs and downstairs, the sound of water was so loud and so soft that it was really annoying. If I hadn't been with my family, I would have been too scared to sleep by myself. Atour must also ensure the quality of the rooms while expanding.
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Original TextTranslated by Google
Response from Property: Thank you for staying at our hotel and sharing your stay experience. We apologize for the problems you encountered in the room, such as the stuffy heat and running water noise during your stay. Your feedback is very important to us, and we will take immediate measures to make improvements. We will arrange for the engineering team to check the air conditioning system to ensure that it is operating properly and provide a more comfortable room temperature environment for future guests. Check the piping system to minimize noise and avoid affecting the guests' rest experience. If you stay again, please let us know your needs in advance, and we will try our best to arrange a quieter and more comfortable room for you. At the same time, you are welcome to contact the front desk at any time, and we will do our best to solve the problem for you. Thank you again for your feedback and look forward to seeing you again!
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