Atour Music Hotel(Hangzhou West Lake )

Atour Music Hotel(Hangzhou West Lake ) Reviews

Atour Music Hotel(Hangzhou West Lake )

No.166 Yugu Road, Xihu District, Hangzhou, Zhejiang, 310007, ChinaSee Hotel Details
Atour Music Hotel(Hangzhou West Lake )
Atour Music Hotel(Hangzhou West Lake )Atour Music Hotel(Hangzhou West Lake )Atour Music Hotel(Hangzhou West Lake )
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1 night

Guest Reviews

9.5/10
Outstanding
4723 review
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(4723)
Positive reviews(4651)
Reviews with photos/video(394)
Easy to get around(472)
Delicious breakfast(447)
Friendly front desk staff(352)
Close to metro(204)
Convenient parking(133)
Nice elevator(37)
Clean bathrooms(36)
Has rooms for families(27)
Negative reviews(70)
SIAN MICHAELA
Superior Double Room
Stayed in Jun 2025
Couple
2 review
10/10
Outstanding
Posted on Jul 3, 2025
Excellent stay with excellent service. Comfortable beds and reception staff were excellent. Good selection of breakfast foods.
Response from Property: 感謝親親的點評，您的肯定是對我們的鞭策和激勵。酒店有清新，舒適的環境，雅緻，開放的空間，真誠，有愛的服務。我們也會再接再厲，不斷提升產品和服務的品質，希望帶給您給大家更好的住宿體驗，請您將亞朵推薦給您更多的朋友，一起感受亞朵的温度，朵兒們特別期待您的再次入住呢！
Guest User
Executive Room (2 Beds)
Stayed in Mar 2025
Business traveler
28 review
10/10
Outstanding
Posted on Jun 25, 2025
Breakfast was good, great location, easy to go anywhere, good wifi too
Response from Property: 感謝親親的點評，您的肯定是對我們的鞭策和激勵。酒店有清新，舒適的環境，雅緻，開放的空間，真誠，有愛的服務。我們也會再接再厲，不斷提升產品和服務的品質，希望帶給您給大家更好的住宿體驗，請您將亞朵推薦給您更多的朋友，一起感受亞朵的温度，朵兒們特別期待您的再次入住呢！
Petaum
Superior Room (2 Beds)
Stayed in Mar 2024
Booked for others
8 review
7.5/10
Posted on Jun 11, 2024
The room was spacious and the breakfast buffet was great. If you like Chinese food, that is. The price was a bit too high considering its offering, location, and services.
Response from Property: Thank you for your review. Your review definitely spurs and inspires us. We have a fresh and comfortable environment, elegant and open space, and sincere and loving service. We will continue to work hard to continuously improve the quality of our products and services, hoping to bring you a better accommodation experience. Please recommend Atour to more of your friends. We look forward to your stay again!
Guest User
Elegant Double Room
Stayed in Oct 2023
Couple
4 review
9.5/10
Amazing
Posted on Nov 23, 2023
Staff is super helpfull and friendly, Breakfast had many options to choose from. They have an option for laundry service. Many nice restaurants and shops nearby. Quiete and peacfull area near Westlake.
Response from Property: Dear, thank you very much for your praise and recognition. It's great to meet and get to know each other here. We are serious about our service! In addition, we are very close to the West Lake Scenic Area and Lingyin Temple Scenic Area. We look forward to experiencing the beautiful scenery nearby with you next time. Thank you
Vania
Family Friendly Room
Stayed in Oct 2023
Family
9 review
9.5/10
Amazing
Posted on Nov 26, 2023
good location, very close to the botanical garden. room has a nice design with good amenities!
Response from Property: 感謝親的點評，您的肯定是對我們的鞭策和激勵。我們有清新，舒適的環境，雅緻，開放的空間，真誠，有愛的服務。我們也會再接再厲，不斷提升產品和服務的品質，希望帶給您更好的住宿體驗，請您將亞朵推薦給您更多的朋友，朵兒們期待您的再次入住呢！
Guest User
Executive Double Room
Stayed in Sep 2024
Business traveler
1 review
7.5/10
Posted on Nov 1, 2024
hotel is ok
Response from Property: 感謝親親的點評，您的肯定是對我們的鞭策和激勵。酒店有清新，舒適的環境，雅緻，開放的空間，真誠，有愛的服務。我們也會再接再厲，不斷提升產品和服務的品質，希望帶給您給大家更好的住宿體驗，請您將亞朵推薦給您更多的朋友，一起感受亞朵的温度，朵兒們特別期待您的再次入住呢！
Megan Paige
Elegant Double Room
Stayed in Dec 2022
Couple
5 review
7.5/10
Posted on Jan 18, 2023
Staff were friendly at checkin. Location is convenient and many restaurants around the area. Breakfast was nice with many options to choose from. The room could be cleaner but otherwise it was a good stay.
Response from Property: Thanks for your comments, which let us know our shortcomings. I'm very sorry that I can't make you satisfied. I hope you can have a good experience when you come next time!
Guest User
Family Friendly Room
Stayed in Jul 2023
Family
1 review
10/10
Outstanding
Posted on Aug 25, 2023
Comfortable, clean and staff are friendly.
Response from Property: Thank you very much for your recognition and we look forward to your next visit
Musea
Elegant Double Room
Stayed in Jun 2023
Business traveler
1 review
10/10
Outstanding
Posted on Jul 22, 2023
设施：hao p 卫生：hao 环境：hao 服务：halo
Response from Property: 我們用心服務每一位客人，我們想給客人帶到的是最好的體驗，是來自家人的體貼和關照，讓您即使在一個陌生的城市也不會感到孤獨。感謝您的支持！祝您生活愉快！就讓我們再來一次美麗的邂逅吧，我們不見不散~
Guest User
Superior Room (2 Beds)
Stayed in Oct 2023
Business traveler
3 review
9.0/10
Great
Posted on Dec 2, 2023
Good breakfast
Response from Property: 感謝親的點評，您的肯定是對我們的鞭策和激勵。我們有清新，舒適的環境，雅緻，開放的空間，真誠，有愛的服務。我們也會再接再厲，不斷提升產品和服務的品質，希望帶給您更好的住宿體驗，請您將亞朵推薦給您更多的朋友，朵兒們期待您的再次入住呢！
Quan
Elegant Double Room
Stayed in Aug 2023
Business traveler
1 review
10/10
Outstanding
Posted on Sep 26, 2023
Good experience
Response from Property: 朵兒們被親誇的心花怒放了，相遇即是緣分，能給您留下這樣好的印象，朵兒真的很開心！我們依然在這裏等您，時光不老，我們不散~
Guest User
Superior Room (2 Beds)
Stayed in Aug 2023
Business traveler
3 review
10/10
Outstanding
Posted on Sep 19, 2023
haohao hao hao
Response from Property: 尊敬的賓客，感謝您的鼓勵和肯定！我們所追求的就是讓顧客感動，“當顧客有困難需要幫助時，讓顧客感動的機會就到了”，“親情一家人”的服務品牌堅持了N年一直不變，因為有您的認可和鼓勵，我們將傳遞給所有夥伴，這是對我們最大的獎賞，我們將更加努力！期待您的再次光臨！
Tracyzan
Executive Room (2 Beds)
Stayed in Dec 2022
Solo traveler
18 review
10/10
Outstanding
Posted on Jan 18, 2023
good good
Response from Property: 尊敬的賓客，感謝您的鼓勵和肯定！我們所追求的就是讓顧客感動，“當顧客有困難需要幫助時，讓顧客感動的機會就到了”，“親情一家人”的服務品牌堅持了N年一直不變，因為有您的認可和鼓勵，我們將傳遞給所有夥伴，這是對我們最大的獎賞，我們將更加努力！期待您的再次光臨！
Eric_Wong_
Executive Double Room
Stayed in Oct 2022
Business traveler
7 review
10/10
Outstanding
Posted on Nov 9, 2022
gooddddddd
Response from Property: 非常感謝親給我們的五星好評，能得到請這麼高的評價，真的是朵兒們的榮幸呢！亞朵一直信奉客人是伶裏，一直崇尚人文温暖的服務理念，希望在您每次入住亞朵的時候都能感受到家的温暖，能給您帶來温暖與貼心的服務！期待我們的下次見面！
Mrchmm
Executive Double Room
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 22, 2025
The room is clean and tidy, next to Zhejiang University. There is a special line at the door to Beigaofeng to take the cable car 🚡 to the Temple of the God of Wealth. It's too convenient. The front desk service is friendly! If you return late, you can check out later depending on the situation. A small gift is given before leaving. Perfect experience!!!
Original TextTranslated by Google
Response from Property: Thank you for your comments, your affirmation is a spur and encouragement to us. The hotel has a fresh and comfortable environment, elegant and open space, sincere and loving service. We will continue to work hard to continuously improve the quality of products and services, hoping to bring you a better accommodation experience. Please recommend Atour to more of your friends and feel the warmth of Atour together. Atour is looking forward to your stay again!