Sheraton Grand Hangzhou Wetland Park Resort Reviews
Sheraton Grand Hangzhou Wetland Park Resort
No. 1 International Tourism Complex, Xixi Paradise, Zijin'Gang Road, Xihu District, Hangzhou, Zhejiang, 310030, ChinaView Hotel Details
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Sheraton Grand Hangzhou Wetland Park Resort Guest Reviews
4.7/5
Outstanding
2183 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2183)
Positive reviews(2106)
Reviews with photos/video(482)
Delicious breakfast(188)
Friendly front desk staff(123)
Perfect for kids(69)
Garden view(35)
Great swimming pool(25)
Excellent afternoon tea(18)
Has play area for children(17)
Family activities available(13)
Negative reviews(77)
JJ87
Guestroom - with View (2 beds) (Balcony)
Stayed in Oct 2024
Couples
45 review
5.0/5
Outstanding
Posted on Nov 11, 2024
Is always a nice stay at the Sheraton Wetland Park. The rooms at 5th floor have a nice view into the courtyard from the balcony.
Guest User
Guestroom - with View (2 beds) (Balcony)
Stayed in Oct 2024
Family
8 review
4.5/5
Great
Posted on Dec 1, 2024
Clean. Service is good. Quite a lot of choices for breakfast.
Guest User
Balcony Panoramic Queen Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Good location and good for families. Nice breakfast and western food offered in the main restaurant also. Some staff available who spoke English also. Good value for money. Would stay again.
Liping
Balcony Panoramic Queen Room
Stayed in Dec 2023
Business travelers
112 review
5.0/5
Outstanding
Posted on Mar 2, 2024
Hotel ambience is good. Hotel breakfast have a wide spread of choices.
Saleh hassan
Deluxe King Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Everything was nice 
Rebecca
Balcony Panoramic Queen Room
Stayed in Oct 2023
Business travelers
8 review
4.5/5
Great
Posted on Nov 29, 2023
Everything is fine, just it looks older inside the room compared my visit 3 yrs ago.
Bekabeka92
Executive Double Room
Stayed in Aug 2023
Travel with friends
13 review
5.0/5
Outstanding
Posted on Oct 14, 2023
An amazing stay, the afternoon tea and cocktail hour light meals buffet for the club level rooms are a great perk too
Guest User
Deluxe King Room
Stayed in May 2023
Couples
7 review
4.7/5
Amazing
Posted on Jun 24, 2023
Beautiful location right in the Wetlands, great breakfast and lunch as well as top quality service.
海婕
Guestroom - with View (2 beds) (Balcony)
Stayed in May 2023
Couples
24 review
5.0/5
Outstanding
Posted on Jul 5, 2023
Is so beautiful and peaceful 🥰
🛏️ bed is comfortable and have two types of pillows (soft and meddle soft). The view for the room is so nice, so green, you feel like you are in other place
💁🏻♂️staff are very helpful and friendly
🏯 near for a different highlight and easy to choose 🚲 or 🚕
ClintonN
Deluxe King Room
Stayed in Dec 2022
Solo travelers
8 review
4.5/5
Great
Posted on Jan 19, 2023
Quick and easy check in with English. Staff outside of reception area will not be able to communicate in English. Rooms are quite clean and well designed. Location is within an area of resorts next to Xixi wetland
Response from Property: Dear Guest, thank you for choosing Sheraton Grand Hangzhou Wetland Park ,looking forward your next stay here.
Guest User
Guestroom - with View (2 beds) (Balcony)
Stayed in Jul 2023
Family
8 review
5.0/5
Outstanding
Posted on Oct 7, 2023
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Mopsy D
Executive Room (2 beds)
Stayed in Mar 2022
Family
4 review
5.0/5
Outstanding
Posted on Apr 10, 2022
We had a lovely stay here. The staff were all very friendly and accommodating. Our room was clean, well maintained and it was lovely sitting on the small balcony sofa enjoying the fresh spring air. We took full advantage of the executive lounge which was a little small compared to other hotels I've stayed in, it was also a little noisy with some guests watching videos on their phones without earphones. The lounge itself was nice enough with the option of sitting outside on the small balcony. We also spent a long time at the pool which was rather cold, but indoor pools in China never seem to be heated adequately. The spa facilities were nice with a warm plunge pool and sauna.
Overall a really pleased stay nestled on the edge of Xixi wetlands. The ambience of the hotel was warm and welcoming, the decor is lovely. A really nice and relaxing stay.