Hangzhou Qiyue Westlake Culture Hotel Reviews

Response from Property: Dear guest, hello. Thank you very much for choosing our hotel and taking the time to provide us with such detailed feedback. We are deeply sorry for the inconvenience and disappointment you encountered during your stay, and hereby express our sincerest apologies to you. The hotel you mentioned is in a prime location, right next to the West Lake, with a commercial area downstairs, diversified food options, and very convenient transportation. We are very honored to be recognized by you, which has always been the pride of our hotel and the driving force for our continuous efforts to improve the quality of service. However, for the shortcomings in service such as the old hotel, the closed shopping mall downstairs, the inability to find the entrance, the need to update the room facilities, the abnormal operation of the switch, the leakage and rot of the cabinet under the basin, and the problem of the hair dryer, we feel deeply guilty. These problems have indeed affected your stay experience, and we are deeply sorry for this. In response to the issues you raised, we have begun to make the following improvements: Regarding the problem of the old hotel and the need to update the room facilities: We will conduct a comprehensive evaluation and planning of the hotel, and gradually carry out renovation and facility updates to improve the overall quality and comfort of the hotel. Regarding the problem that the shopping mall downstairs has been closed and the entrance cannot be found: We will strengthen communication with the shopping mall to understand the reason for the closure, and solve the problem of signs and guidance at the entrance as soon as possible to ensure that guests can find the entrance smoothly. Regarding the abnormal operation of the room switch and the leakage, rot and mold of the cabinet under the basin: We will immediately arrange professionals to inspect and maintain to ensure the normal use and sanitation and safety of the room facilities. Regarding the hair dryer problem and the attitude of the service staff: We have severely criticized and educated the front desk service staff, and strengthened employee training to ensure that the service staff can provide services to guests with a more positive and enthusiastic attitude. At the same time, we will increase the reserve of room supplies such as hair dryers to meet the needs of guests. We are very grateful for your feedback and suggestions. Your valuable opinions are an important driving force for us to continuously improve and enhance the quality of our service. We promise to take every guest's feedback and suggestions seriously and strive to provide guests with a better and more comfortable service experience. If you are willing to give us a chance, we very much hope to provide you with better service in future stays. At the same time, we also very much welcome you to visit our hotel again to experience our improved services and facilities. Thank you again for your understanding and support, and look forward to meeting you again! Wish you a happy life!

Response from Property: Dear guests: Thank you for staying in the hotel! Through your comments and descriptions, the happiness brought by this trip is vividly displayed. This is the direction our hotel pursues, and it will also be the driving force for us to continue our efforts and keep forging ahead. We look forward to serving you next time! West Lake Cultural Hotel is located in Longxiang Bridge, Yan 'an Road, downtown Hangzhou. The surrounding shopping malls have everything for leisure and play, and it is only three minutes' walk from the West Lake. Welcome to book your stay and punch in.

Response from Property: Thank for your comments on our hotel. We are sorry to hear that your experience at our hotel did not meet your expectations 。We will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience, And we will continue to strive to improve the details to provide you with better than before. During When u stay in your room,if have any trouble PLS call the front desk number to help and solve the promble.Thanks a lots.

Response from Property: 尊敬的賓客：您好！感謝您選擇入住我們酒店，沒能得到您的五星好評令我們感到一絲絲壓力，但是這也是對於我們工作的一種鞭策。再次感謝您抽出時間反饋，我們定會盡快處理工作中所存在的一些問題，期待您的下次入住。祺悦西湖文化酒店以最高的性價比滿足不同賓客需求，房間寬敞舒步行至西湖僅三分鐘，杭州湖光美景期待您入住。

Response from Property: Dear guest, hello! Thank you for your visit, and Thank you for taking the time to leave us a positive review.we will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience.Have a good time in your trip,and hope see u agian!

Response from Property: Thank you for taking the time to leave us a positive review. Thanks for your comments on our hotel. We will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience, And we will continue to strive to improve the details to provide you with better than before. Qiyue West Lake Cultural Hotel offers the highest value for money to meet the needs of different guests. The spacious and comfortable rooms are just a three-minute walk from West Lake, and the beautiful scenery of Hangzhou's lake is waiting for you to stay.

Response from Property: Thank for your comments on our hotel. We are sorry to hear that your experience at our hotel did not meet your expectations 。We will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience, And we will continue to strive to improve the details to provide you with better than before. During When u stay in your room,if have any trouble PLS call the front desk number to help and solve the promble.Thanks a lots.

Response from Property: Thank for your comments on our hotel. We are sorry to hear that your experience at our hotel did not meet your expectations 。We will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience, And we will continue to strive to improve the details to provide you with better than before. During When u stay in your room,if have any trouble PLS call the front desk number to help and solve the promble.Thanks a lots.

Response from Property: Thank for your comments on our hotel. We are sorry to hear that your experience at our hotel did not meet your expectations 。We will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience, And we will continue to strive to improve the details to provide you with better than before. During When u stay in your room,if have any trouble PLS call the front desk number to help and solve the promble.Thanks a lots.

Response from Property: Dear Guest,Appreciate your kind remarks about our hotel. It's always a pleasure to receive such positive feedback. We strive to provide the best experience for all our guests, and your satisfaction is our top priority.

Response from Property: Thank for your comments on our hotel. We will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience, And we will continue to strive to improve the details to provide you with better than before. During When u stay in your room,if have any trouble PLS call the front desk number to help and solve the promble.Thanks a lots.

Response from Property: Dear guest, we are sorry for e inconvenience caused by e preset temperature of the central air - conditioning. However, this is mainly due to the season. In winter, the system is generally adjusted to heating mode for the overall comfort of most guests.We understand that you may feel a bit hot and having to open the windows or doors for natural ventilation might not be the most ideal situation. We will take your feedback into consideration. Maybe in the future, we can explore more flexible temperature control options during the transition seasons to better meet the different needs of our guests.Thank you for choosing our place and for bringing this matter to our attention. We hope this experience will not overly affect your overall impression of our accommodation.

Response from Property: Dear guest, hello! Thank you for your visit, and Thank you for taking the time to leave us a positive review.we will continue to provide excellent service and ensure that every guest at our hotel has a comfortable and enjoyable stay experience.Have a good time in your trip,and hope see u agian!

Response from Property: Dear Guest,First and foremost, we would like to express our heartfelt gratitude for choosing our hotel for your recent stay. We are truly honored to have had the opportunity to serve you and are delighted to receive your kind words of praise.Your satisfaction is our utmost priority, and we strive to provide exceptional service and comfortable accommodations for each and every guest. Your positive feedback validates our efforts and serves as a constant reminder of our commitment to excellence.