Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.7
Amenities9.6
Service9.8
Cleanliness9.7
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All reviews(1901)
Positive reviews(1888)
Reviews with photos/video(977)
Delicious breakfast(451)
Perfect for kids(225)
Loved the view(159)
Close to scenic area(115)
Tasty restaurant(76)
Has facilities for children(61)
Great air circulation(59)
Luggage delivery service(22)
Negative reviews(13)
MLS755
Featured Loft (Double Bed)
Stayed in Jun 2025
Family
23 review
10/10
Outstanding
Posted on Jul 16, 2025
Lovely stay very close to West Lake. We were two families of four and this was one of the few places offering rooms that could accommodate our big group. The service was excellent from the moment we arrived. They gave our children gifts and offered us unlimited water and fruit throughout our stay. Apartments were clean and comfortable. Breakfast was delicious too! I forgot a medicine when we left and they kindly mailed it back to us. Very pleased with their overall service! Thank you 😊
Response from Property: Dear Tea Fragrance Family,please accept our sincere greetings. We are grateful that you chose Tea Fragrance during your trip to Hangzhou and took the time and effort to leave such a detailed and thoughtful review. We hope to live up to every guest who chooses us and that your journey to Hangzhou will be filled with more memories because of Tea Fragrance. We hope your trip to Hangzhou will be different because of Tea Fragrance.Thank you again for choosing Tea Fragrance during your trip to Hangzhou. We are grateful for your kind words. Thank you!The entire Tea Fragrance team looks forward to seeing you again. Wish you a pleasant trip in China.
Jia Qi Kelly
Family Duplex Suite - 2-Bedroom, Mountain-View
Stayed in Feb 2025
Family
3 review
10/10
Outstanding
Posted on Apr 8, 2025
I had the best homestay experience with my family here! The service was absolutely amazing - the entire team was friendly, breakfast was delicious and we even received thoughtful gifts and personalised notes from the staff/owner. Location was quiet, had amazing views and walking distance to 西湖 and delicious eateries. Highly recommend and i will definitely stay here again!
Response from Property: Dear guest, please accept our sincere greetings. We are grateful that you chose Tea Fragrance during your trip to Hangzhou and took the time and effort to leave such a detailed and thoughtful review.We hope to live up to every guest who chooses us and that your journey to Hangzhou will be filled with more memories because of Tea Fragrance. We hope your trip to Hangzhou will be different because of Tea Fragrance. Thank you again for choosing Tea Fragrance during your trip to Hangzhou. We are grateful for your kind words.Thank you! The entire team of Tea Fragrance looks forward to seeing you again. Wishing you all the best.
Itishree
Family Suite - 2-Bedroom, Mountain-View
Stayed in Dec 2024
Family
3 review
10/10
Outstanding
Posted on Mar 24, 2025
a beautiful property tucked away in the most beautiful setting. and the staff were super helpful. They went out of the way helping us be it booking cars or ordering dinner in the local app. Breakfast was quite nice, fresh, and thought after. Front desk staff Ali was extremely helpful and proved time and again that customer service is not dependent on knowledge of language. definitely one of our most memorable trips and stay. . Thank you team 🙏
Response from Property: Hello, this is the service we should do well. You have come a long way.Is the distinguished family, It will leave a good memory for your trip.We're happy, too.Looking forward to your next visit.
Guest User
Guestroom (Double Bed) (Balcony)
Stayed in May 2025
Family
6 review
10/10
Outstanding
Posted on Jul 8, 2025
Very friendly and helpful staff. Room is clean and the view is fantastic. The breakfast provided is very delicious and scrumptious! Highly recommended
Response from Property: Thank you very much for your recognition of us. This is your home in Hangzhou. Welcome back next time!
CHI KIT
Family Friendly Room (2 Beds)
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 24, 2025
It's a nicely organized hostel (but operated like a hotel). I definitely recommend this place to others.
Response from Property: Thank you very much for your recognition.Thank you very, very much for your recommendation.Look forward to your next visit.
Guest User
Featured Loft (Double Bed)
Stayed in Nov 2024
Family
3 review
9.5/10
Amazing
Posted on Dec 13, 2024
A very respectable hostel. Although location may not be the best, it is still acceptable and easily accessible. Didi rides between hostel and Hubin is less than CNY20. Service was excellent. Room was spacious, clean, comfortable and well equipped. Owner and staff are very welcoming and will share travel suggestions when we asked. Breakfast aunty has the brightest smile and delivers very local breakfast set that can be refilled upon request. We took their suggestions and had a leisure walk from the hostel passing by Taiziwan park before reaching West Lake Su Causeway to start our West Lake tour.
Response from Property: 【Butler Service——Let You Feel the Warmth of Homestay】Dear guest, welcome to stay in our homestay and give such a detailed review. We are very glad that you chose us to accompany you on your trip to West Lake. The development of all the work of the homestay has always been guest-centered, with personalized and family-oriented services, so that guests can enjoy the warm and relaxing living environment like "family home". Thank you for your encouragement and support for our work. We will continue to innovate in service and provide better service for every guest who comes to the store! All the staff of the homestay sincerely look forward to your visit again, and wish you and your family good health and all the best!
Guest User
Family Duplex Suite - 2-Bedroom, Mountain-View
Stayed in Oct 2024
Family
1 review
10/10
Outstanding
Posted on Nov 15, 2024
Nice and chill area, surrounded by good restaurants and view. Service is good as staff is friendly and helpful, we got a special map which is done by owner to introduce great foods and attractions. Because of rainy day, we are unable to join the walking tour held by owner to know more about Hangzhou. Definitely will come back to here in future again.
Response from Property: 【管家服務——讓您貼心感受民宿温暖】尊敬的賓客,歡迎您下榻我們民宿並給予如此詳盡的點評。非常高興您的西湖之行選擇我們陪您一同度過,民宿各項工作的開展一直是以客人為中心,用個性化、親情化的服務,讓客人享受到"親情家園"般温暖、輕鬆的入住環境,感謝您對我們工作的鼓勵及支持,我們會在服務上不斷創新,為每一位到店客人提供更加優質的服務!民宿全體員工真誠期待您的再次光臨,祝您及家人身體健康、萬事如意!
Nicole
Featured Family Friendly Room (2 Beds)
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on May 10, 2025
Everything was perfect. The staff was very helpful and the breakfast delicious. Thank you for that great stay!
Response from Property: Dear customer, hello! We are very grateful for your support and trust. We will continue to uphold the service spirit of serving with sincerity and doing things with care, so that you can feel the warmth of home during your stay at our homestay. We look forward to your next visit to review our progress. Wish you a happy day every day!
Pei Ping
King Room
Stayed in Nov 2024
Family
2 review
10/10
Outstanding
Posted on Dec 17, 2024
Great hotel! Love this place so much! Spacious and comfortable and host was very hospitable. Would definitely stay here again if I visit Hangzhou again. Thank you Chaxiang! It was great staying here with my family.
Response from Property: [ChaxiangLishe Homestay - Your Home in Hangzhou] Dear guest, warm first meeting, goodbye still, your support is worth a thousand words. Here, there is the warmth and thoughtfulness of home. Our real advantages are the realistic price, unparalleled convenient transportation and location, and enthusiastic service. We look forward to your visit again~
S.
Garden Deluxe Suite - 2-Bedroom, Mountain-View
Stayed in Nov 2024
Family
1 review
10/10
Outstanding
Posted on Dec 8, 2024
A great place to relax and enjoy good views. Convenient too as it’s near to numerous attempts. Very good service. However, the Wifi needs to be better.
Response from Property: Hello, thank you very much for your recognition of our homestay.We are also very happy to help you with your trip to Hangzhou.ForwifiWe have begun to improve and look forward to your coming again.
Internoid logistics
Featured Room (Double Bed)
Stayed in Jul 2024
Family
1 review
10/10
Outstanding
Posted on Aug 22, 2024
Pleasant view of nature. Every aspect is quiet good.
Response from Property: Thank you for your praise. The guesthouse is located in the scenic area of the south line of the West Lake, with beautiful scenery of rolling mountains.We look forward to your next visit.
ELIZABETH ABIGAIL
Guestroom (Double Bed) (Balcony)
Stayed in Aug 2023
Solo traveler
11 review
10/10
Outstanding
Posted on Oct 5, 2023
Owners were very helpful and kind. They provided tea and small gifts in the room. Breakfast was healthy and delicious.
Response from Property: Thank you for coming, thank you very much for sharing your experience, your comments are very helpful for other guests to choose. Thank you for your recognition.
Guest User
Featured Room - Mountain-View (Double Bed)
Stayed in Sep 2024
Traveling with friends
3 review
8.0/10
Very Good
Posted on Nov 12, 2024
hai ke yi
Response from Property: Thank you for your belated review. I hope to come again if you have the opportunity to provide you with better service and stay experience~
ღcheng cheng
Family Duplex Suite - 2-Bedroom, Mountain-View
Stayed in Apr 2025
Traveling with friends
21 review
10/10
Outstanding
Posted on May 25, 2025
A very good B&B, located near the core scenic area of West Lake, Lingyin Temple and West Lake are all within walking distance, with convenient transportation, beautiful environment and fresh air. The room has a direct view of the mountain. The owner is very enthusiastic and the room is clean and tidy. It is suitable for a few friends to meet here
Original TextTranslated by Google
Response from Property: [Excellent location - Six of the ten scenic spots of West Lake, within walking distance] The B&B is located in Siyanjing, the scenic area on the south line of West Lake. It is close to the Su Causeway and Leifeng Pagoda of West Lake. It takes about five minutes to drive there without traffic jams. There are several bus routes nearby. It only takes more than ten minutes to walk to the West Lake. There are many attractions nearby, such as Manlong Guiyu, West Lake Su Causeway, Turtle Pond with Rowing Boats, Prince Bay Park, Internet celebrity zoo, Hupao Park, Internet celebrity Spirited Away Hot Spring House, etc. It takes about ten minutes to take a taxi to Lingyin Temple without traffic jams. It is also very convenient for major mainstream attractions. Thank you for your support and love, and I look forward to meeting you next time.
Guest User
Family Friendly Room (2 Beds)
Stayed in Apr 2025
Family
17 review
10/10
Outstanding
Posted on May 20, 2025
The room is very cozy and the location is near Siyanjing. The owner is very nice. He knew we were driving and helped us apply for the restriction-free out-of-town car in advance. He also provided free parking. The breakfast was delicious. You can cook dumplings and glutinous rice balls for free at any time. The taste was very good. The service was thoughtful and the details were very good. The whole family lived very comfortably and the scenery was pleasant. By the way, when they saw us washing socks, they gave us socks and a small cosmetic bag. Next time I come to Hangzhou, I will stay here again. It's great.
Original TextTranslated by Google
Response from Property: 【Chaxiang Lishe——Your Home in Hangzhou】Dear Chaxiang family, please accept our sincere greetings. Thank you for choosing Chaxiang during your trip to Hangzhou and for spending your precious time and energy to leave us such a detailed and serious review. We hope to live up to any guest who chooses us, and we also hope that the journey of guests coming to Hangzhou will be more full of memories because of Chaxiang. We hope that your trip to Hangzhou will be different because of Chaxiang. Thank you again for choosing Chaxiang during your trip to Hangzhou. We appreciate your thoughtful praise. Thank you! All the partners of Chaxiang look forward to seeing you next time and wish you all the best.