JO&JOE Hangzhou West Lake

JO&JOE Hangzhou West Lake Reviews

JO&JOE Hangzhou West Lake

No. 9 Moganshan Road, Xihu District, Hangzhou, Zhejiang, ChinaView Hotel Details
JO&JOE Hangzhou West Lake
JO&JOE Hangzhou West LakeJO&JOE Hangzhou West LakeJO&JOE Hangzhou West Lake
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JO&JOE Hangzhou West Lake Guest Reviews

4.5/5
Good
1282 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(1282)
Positive reviews(1226)
Reviews with photos/video(369)
Easy to get around(153)
Delicious breakfast(150)
Friendly front desk staff(147)
Close to metro(48)
Convenient for shopping(34)
Perfect for business trips(29)
Strange smell in room(14)
Negative reviews(54)
Calvin
Queen Room
Stayed in Dec 2024
Solo travelers
11 review
4.7/5
Amazing
Posted on Jan 18, 2025
Stayed Room 329 (+) Nice breakfast (+) Beside the hotel is a minimarket (+) Nice service (+) Low bed, so kids can go up by themselves (-) Beside a road, still can hear car sound (-) No wardrobe to put my winter jacket.. (-) Too tight to open even small luggage
Response from Property: Hello, thank you very much for your evaluation of us, the management of our hotel attaches great importance to your evaluation, and to rectify these items you proposed, we are also actively improving the problem of wardrobes, soundproofing problems Our hotel has double-layer soundproof glass, because soundproofing disturbs your rest, we are making a comprehensive rectification, planning to increase soundproofing strips in the windows, thank you very much for your stay, look forward to your next visit.——Joe
Wiz Jordan
Queen Room
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 22, 2025
Amazing hotel, amazing people, amazing breakfast, Amazing location, 100 recommendation.
Response from Property: Thank you for your recognition, I wish you a pleasant journey, delicious food and good shopping -Jo
Claude
Queen Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Very good hotel, good location, easy to access, the workers are nice, I enjoyed the breakfast there
Response from Property: In this era, the network speed is not fast, and the guests do not love it, we will continue to do a good job of supporting facilities and look forward to your visit again。——Joe
Anonymous User
Superior Family Room
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 14, 2024
Overall, the room was good. The front counter is also very friendly to answer all our questions. However, the door keeps beep beep if you don't close hard enough 😅 which is kind of annoying to keep open and close multiple times. And you have to get in and down from the car in the middle of the junction. So be prepared if you have a lot of luggage you've to hurry up.
Response from Property: Welcome to JO&JOE, the door of the hotel needs a little force from you, it will not make a strange sound, I hope you can understand, this is for the original intention of anti-theft, the location of the hotel is in a lively neighborhood, so, getting on and off the taxi will not be so convenient, here, and you say sorry, at the same time thank you for the compliment, I hope you can come to JO&JOE next time.——Jo
Anonymous User
Superior Family Room
Stayed in Nov 2024
Family
5 review
4.5/5
Great
Posted on Dec 29, 2024
Very friendly staff, close to the metro station. Variety of shops nearby the hotel. Enjoyed the stay.
Response from Property: I have to take care of my friends who come to my house。—jo
WILLIE
Queen Room
Stayed in Nov 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Dec 29, 2024
Convenient location, 10 min walk to metro, decent size rooms, facilities average, good cleanliness
Response from Property: Thank you very much for choosing JO&JOE, and give pertinent comments and suggestions, and we will also strive to improve the level of our own hardware facilities, thank you very much, and look forward to your next visit.——Jo
Rudeeporn
Cozy Queen Room
Stayed in Sep 2024
Couples
2 review
2.7/5
Posted on Oct 31, 2024
The LOCATION is quite good, about 800 m. From Wulinmen station. AIR CIRCULTION is not good enough. It is rancid every in the hotel. There is no window in my rokm. The glass wall decoration is frosty as they might not be able to clean outside of the building. I booked the room on 5/flr as they promoted that there are only 3 rooms. It seems special and worth to pay more. It's included 2 craft beer. But when I checked in they gaved m a room on the 4th floor with no complementary drinks as promoted. It's different from offered description. It's a good experience and no more. Good luck !
Response from Property: Hello, I'm very sorry for not giving you a satisfactory experience, the room on the fifth floor of your stay is upgraded to the fourth floor, the space will be larger, the main reason for some smell in the hall is that our hall is a dining bar, making stinky tofu ravioli, so it will smell some taste, but please rest assured, it is not other peculiar smell, and you are welcome to stay in our hotel again next time.——Jo
tomorrow hift
Superior Family Room
Stayed in Sep 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on Jan 5, 2025
a nice stay in this hotel. Located so close to supermarket and a10 minutes drive (or didi) away from the famous West Lake
Response from Property: This time, the excellent location allows you to choose me Later, the interesting soul will make you unable to forget me。——Joe
Taytraveler
Queen Room
Stayed in Jul 2024
Travel with friends
3 review
3.5/5
Posted on Sep 16, 2024
It was an ok stay. The staff was very friendly and helpful. The location is good, the subway is not far away and there is a good convenience store just next door. The breakfast buffet could use a lot of alteration though.
Response from Property: Yes, thank you very much for your suggestion, then breakfast we are indeed changing, see how we can make breakfast more delicious, I hope you can stay in the hotel again next time, feel the change of our breakfast, at the same time, JO&JOE still has a lot of delicious snacks and refreshing craft beer, looking forward to your try - jo
Anonymous User
Queen Room
Stayed in Nov 2024
Other
12 review
5.0/5
Outstanding
Posted on Dec 19, 2024
nice.................................................
Response from Property: 這個年代，網速不快，賓客不愛 我們將一如既往做好配套設施 期待您的再次光臨 -Joe
Guest User
Queen Room
Stayed in Jul 2024
Business travelers
50 review
5.0/5
Outstanding
Posted on Aug 20, 2024
all good, a nice hotel near center and value for money. Will come again
Response from Property: Let me see who is so discerningVibrant, chic and artistic and playful, this is the design style of JO&JOEI think that the guests who stay at the JO&JOE hotel also have these qualities——JOE
Denny hav
Queen Room
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 13, 2024
Clean room Good location Helpful and friendly staff
Response from Property: Thank you for the praise You sleep well and have fun is our pursuit, and we will continue to work hard——Jo
Yee Lam
2-bed Room
Stayed in Jul 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 10, 2024
very nice stay
Response from Property: I've got to take care of the guests who come to my house—Joe
Đăng Quang Phan
Queen Room
Stayed in Oct 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Excellent
Response from Property: Thank you very much for your recognition—Jo
Guest User
Queen Room
Stayed in Dec 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 23, 2025
Not bad
Response from Property: 謝謝認可，開心 祝您旅途愉快，吃嘛嘛香，買啥啥好-Jo