Holiday Inn Hangzhou Gongshu

Holiday Inn Hangzhou Gongshu Reviews

Holiday Inn Hangzhou Gongshu

218 Hangxing Road, Gongshu District, Hangzhou, Zhejiang, ChinaSee Hotel Details
Holiday Inn Hangzhou Gongshu
Holiday Inn Hangzhou GongshuHoliday Inn Hangzhou GongshuHoliday Inn Hangzhou Gongshu
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Guest Reviews

9.2/10
Very Good
1204 review
Verified reviews
Location9.2
Amenities9.2
Service9.3
Cleanliness9.2
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All reviews(1204)
Positive reviews(1185)
Reviews with photos/video(223)
Delicious breakfast(75)
Friendly front desk staff(58)
Perfect for business trips(33)
Convenient for shopping(20)
Convenient parking(19)
Comfortable bed(16)
Close to metro(15)
Stayed multiple times(8)
Negative reviews(19)
Guest User
Holiday Standard Room (2 beds)
Stayed in Apr 2025
Business traveler
3 review
8.5/10
Very Good
Posted on Jun 3, 2025
Jared Zhang was awesome, he gave us value and also directions when we first arrived, there's a nice shopping centre (short walk) from the Holiday Inn hotel, it is a bit older however for the price and it's location it's suited what we needed, mainly for business trip visits.
Response from Property: Dear Guest,Thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. We are delighted that you have had a good time here. We are committed to a clean, friendly, and enjoyable stay experience, and constantly make changes according to the needs and expectations of our guests. Thank you for your trust and support. We sincerely invite you to choose Holiday Inn Hangzhou Gongshu for your next trip. All staff will continue to serve you wholeheartedly.Sincerely,Susan XuGeneral Manager
Rurubudongmingxinjianxing
Holiday Standard Room (2 beds)
Stayed in Feb 2025
Business traveler
71 review
10/10
Outstanding
Posted on Mar 19, 2025
Everything is good! like this hotel. Will be back again thank you. Need to improve breakfast.
Response from Property: Dear Guest,Thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. We are delighted that you have had a good time here. We are committed to a clean, friendly, and enjoyable stay experience, and constantly make changes according to the needs and expectations of our guests. Thank you for your trust and support. We sincerely invite you to choose Holiday Inn Hangzhou Gongshu for your next trip. All staff will continue to serve you wholeheartedly.Sincerely,Susan XuGeneral Manager
Guest User
Holiday Standard Room (Double bed)
Stayed in Aug 2024
Business traveler
2 review
10/10
Outstanding
Posted on Sep 26, 2024
This hotel is really great! Tina's service attitude is super good. The room is very clean, and the bedding is also very comfortable. I highly recommend it.
Response from Property: Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Susan XuGeneral Manager
Guest User
Holiday Standard Room (2 beds)
Stayed in Apr 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Jul 24, 2025
good atmosphere location is ok
Response from Property: "Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Susan XuGeneral Manager"
Guest User
Holiday Standard Room (Double bed)
Stayed in Nov 2023
Other
2 review
9.5/10
Amazing
Posted on Dec 7, 2023
The location is good, and it is easy to find by driving and navigation. There is a free parking space in front of the door and a parking lot. You can park there at night without charge. There is an elevator, which is quite large and there are many rooms. The room is fully equipped and hygienic, and Tina also sent free drinks. I will stay here next time I come to Hangzhou.
Response from Property: Dear Guest,Thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. We are delighted that you have had a good time here. We are committed to a clean, friendly, and enjoyable stay experience, and constantly make changes according to the needs and expectations of our guests. Thank you for your trust and support. We sincerely invite you to choose Holiday Inn Hangzhou Gongshu for your next trip. All staff will continue to serve you wholeheartedly.Sincerely,Susan XuGeneral Manager
Guest User
Holiday Standard Room (Double bed)
Stayed in Nov 2023
Business traveler
4 review
10/10
Outstanding
Posted on Dec 7, 2023
Tina, the director of guest relations, was very careful and helped me enter the license plate. I was very happy. The location of the hotel is good, which is convenient for me to go out.
Response from Property: Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Susan XuGeneral Manager
Joezou85
Holiday Standard Room (Double bed)
Stayed in Mar 2024
Business traveler
29 review
7.5/10
Posted on May 1, 2024
old hotel. Room seemed lack of renovation.
Response from Property: Dear Guest,Thank you for taking the time to share your comments during your stay with us. Your feedback is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident.We hope to have the pleasure of welcoming you back to Holiday Inn Hangzhou Gongshu in the future where we are sure you will have a comfortable stay. Thank you!Sincerely,Susan XuGeneral Manager
Miffyyy
Holiday Inn Superior Double Room
Stayed in Mar 2024
Family
7 review
10/10
Outstanding
Posted on Apr 21, 2024
The hotel is spacious and clean
Response from Property: Dear Guest,Thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. We are delighted that you have had a good time here. We are committed to a clean, friendly, and enjoyable stay experience, and constantly make changes according to the needs and expectations of our guests. Thank you for your trust and support. We sincerely invite you to choose Holiday Inn Hangzhou Gongshu for your next trip. All staff will continue to serve you wholeheartedly.Sincerely,Susan XuGeneral Manager
Guest User
Holiday Standard Room (Double bed)
Stayed in Jun 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jul 10, 2025
Thank you very much for the check-in experience arranged by Tina! It was very good. She communicated some needs in advance and replied to me at 7 o'clock in the morning. And after the response, she also gave me thoughtful reminders and confirmations before I checked in. It was a very good check-in experience. I will stay here all the time! Thank you manager Tina💕The location of the hotel is also very good. There is Wanda Plaza around it. You can also order takeout from many popular shops and it is very convenient for families. There is a subway around it.
Original TextTranslated by Google
Response from Property: "Dear guest: Hello, thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. At Holiday Inn Hangzhou Gongshu, we take "feel at home, smile from the heart" as our service concept, and every employee is committed to bringing a pleasant stay experience to every guest. No matter where we are, we promise to provide sincere and enthusiastic hospitality with a warm, enthusiastic and optimistic experience, and proactive and personalized service to make you smile. Sincerely invite you to come again, and all the staff of the hotel will continue to serve you wholeheartedly. Yours sincerely, Xu Zheng, General Manager of Holiday Inn Hangzhou Gongshu"
7nspire
Holiday Standard Room (Double bed)
Stayed in Jun 2025
Business traveler
7 review
10/10
Outstanding
Posted on Jul 10, 2025
Before check-in, Tina contacted us about the check-in requirements and arranged a free upgrade. Because there were no twin beds, Tina also brought an extra quilt in the room. The service was very considerate!
Original TextTranslated by Google
Response from Property: "Dear guest: Hello, thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. It is a great honor that you have a pleasant time here, and we will pass your recognition to our team members. We have always been adhering to the service concept of "making guests feel at home and smiling from the heart", and insist on delivering high-quality services to every customer friend. No matter where we are, we are committed to providing sincere and enthusiastic hospitality with a warm, enthusiastic and optimistic experience, and proactive and personalized services to make you smile. Sincerely invite you to come again, and all the hotel staff will continue to serve you wholeheartedly. Yours sincerely, Xu Zheng, General Manager of Holiday Inn Hangzhou Gongshu"
Guest User
Holiday Standard Room (2 beds)
Stayed in Jun 2025
Family
5 review
10/10
Outstanding
Posted on Jul 10, 2025
The hotel front desk staff was very considerate. We brought two girls with us. When we checked in, the front desk staff upgraded the room for free (deluxe king-size bed room), provided the two girls with children's supplies carefully prepared by the hotel, and gave them gifts. The hotel's facilities, hygiene and environment are also very good. I will choose this hotel again when I come to Hangzhou next time.
Original TextTranslated by Google
Response from Property: "Dear guest: Hello, I am glad that you and your little guest had a happy parent-child time in the hotel. Our "Children's Food and Accommodation, Fun and Enjoyment" program is popular among guests all over the world, and our cute little beast parent-child room experience has also captured the hearts of children in various Holiday Inns in Greater China. It is the best choice for family travel. The hotel has also specially designed a children's play area for the cute little guests, including a children's park, claw machines, game machines, etc., so that you and your children can enjoy a one-stop parent-child happy experience. Sincerely look forward to your visit again, and all the hotel staff will continue to serve you wholeheartedly. Yours sincerely, Xu Zheng, General Manager of Holiday Inn Hangzhou Gongshu"
Guest User
Holiday Inn Superior Double Room
Stayed in Jun 2025
Business traveler
3 review
10/10
Outstanding
Posted on Jul 9, 2025
The room was clean and comfortable. Tina arranged the room in advance and gave us breakfast. Very satisfied! The hotel was very good. All the service staff were very enthusiastic! Tina contacted us in advance for check-in needs!
Original TextTranslated by Google
Response from Property: "Dear guest: Hello, thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. It is a great honor that you have a pleasant time here, and we will pass your recognition to our team members. We have always been adhering to the service concept of "making guests feel at home and smiling from the heart", and insist on delivering high-quality services to every customer friend. No matter where we are, we are committed to providing sincere and enthusiastic hospitality with a warm, enthusiastic and optimistic experience, and proactive and personalized services to make you smile. Sincerely invite you to come again, and all the hotel staff will continue to serve you wholeheartedly. Yours sincerely, Xu Zheng, General Manager of Holiday Inn Hangzhou Gongshu"
Guest User
Holiday Standard Room (Double bed)
Stayed in Jun 2025
Business traveler
3 review
10/10
Outstanding
Posted on Jul 8, 2025
The room was very satisfactory, Tina's service was very enthusiastic. Breakfast was also free, with a wide variety! The hotel is only a 7-8 minute walk from Metro Line 10, and the transportation is very convenient!
Original TextTranslated by Google
Response from Property: Hello, thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. Holiday Inn Hangzhou Gongshu is located in the bustling commercial center of Gongshu District, adjacent to Hangzhou North Bus Station, and only a few streets away from the Grand Canal Theater, Gongshu Wanda Plaza and other commercial areas. It is only 500 meters away from the nearest subway station, which is very convenient for travel. We are honored that the hotel's high-quality service can bring you a satisfactory stay, and we will pass your recognition to our team members. We sincerely invite you to visit next time and look forward to bringing you more pleasant stay experience! Yours sincerely, Xu Zheng, General Manager of Holiday Inn Hangzhou Gongshu
Guest User
Holiday Standard Room (Double bed)
Stayed in Jun 2025
Solo traveler
6 review
10/10
Outstanding
Posted on Jul 4, 2025
The room was very nice and spacious. Helped to upgrade the room for free. The stay was very comfortable! Because we brought a child who was taller than us, Tina at the hotel enthusiastically added a breakfast for us! The service was really good. My daughter likes croissants for breakfast. There are also egg tarts, which are sweet but not greasy. There are also freshly cut watermelons, which are very refreshing. Sweet watermelons. As an InterContinental member, there are welcome fruits. Their fruits need to be redeemed by yourself. You can choose the fruits you like. The soft drinks are also ice-cold~super good
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. It is a great honor that you have a pleasant time here, and we will pass your recognition to our team members. We have always been adhering to the service concept of "making guests feel at home and smiling from the heart", and insist on delivering high-quality services to every customer friend. No matter where we are, we are committed to providing sincere and enthusiastic hospitality with a warm, enthusiastic and optimistic experience, and proactive and personalized services to make you smile. Sincerely invite you to come again, and all the hotel staff will continue to serve you wholeheartedly. Yours sincerely, Xu Zheng, General Manager of Holiday Inn Hangzhou Gongshu
Guest User
Holiday Standard Room (Double bed)
Stayed in Apr 2025
Business traveler
4 review
10/10
Outstanding
Posted on May 26, 2025
I chose this hotel again on a business trip. Tina's service was still very considerate and she prepared the room and fruits. The room was clean and bright. The hygiene was up to standard. The breakfast variety was also good. Recommended to stay!
Original TextTranslated by Google
Response from Property: Dear guests: Hello, thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. At Holiday Inn Hangzhou Gongshu, our service concept is "make guests feel at home and smile from the heart". Every employee is committed to bringing a pleasant stay experience to every guest. I am glad that you had a great time in the hotel and will pass your recognition to our team members. The hotel's Haolehui fusion restaurant not only has a wide range of delicious food, but also local Hangzhou snacks, such as scallion wrapped cypress, West Lake lotus root powder, etc. You must try it when you come to the restaurant for breakfast. We sincerely invite you to visit again, and all the staff of the hotel will continue to serve you wholeheartedly. Yours sincerely, Xu Zheng, General Manager of Holiday Inn Hangzhou Gongshu