To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(449)
Positive reviews(438)
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Classy environment(74)
Delicious breakfast(66)
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Friendly front desk staff(22)
Tasty restaurant(6)
Delicious buffet(4)
Negative reviews(11)
Kelvin
Featured Double Bed Room With Zero Pressure Pillow And Mini Fridge
Stayed in Feb 2023
Couples
2 review
5.0/5
Outstanding
Posted on Mar 27, 2023
Had a good stay . The location is good . Quiet environment facing the fountain . Excellent breakfast . The customer service was good .下次见。非常高兴,办理登机手续非常友好快捷。
Response from Property: 感謝您的誇獎,我們心裏真的是感動,春風十里不如您的一句美言,謝謝您對潤澤園的信任與喜愛,希望您下次光臨.
Mintu
Holiday Twin Room With Zero Pressure Pillow And Mini Fridge
Stayed in Apr 2024
Couples
5 review
5.0/5
Outstanding
Posted on May 7, 2024
The room is clean and tidy. There is a leisure platform on the 3rd floor where you can drink tea and chat. It is very close to Metro Line 3. The entrance to Xixi Wetland Park is across the road. It is very convenient to go to the park. It's just that it takes a while to walk to the restaurant.
Original TextTranslated by Google
Response from Property: Hello, thank you for your meticulous stay and sharing. We will cherish the unexpected encounter with you and welcome you to come again next time.
cuiye66
Exclusive Twin Room With Zero Pressure Pillow And Mini Fridge
Stayed in Apr 2024
Couples
19 review
5.0/5
Outstanding
Posted on May 3, 2024
The hotel is located on campus, with a nice environment and is very quiet. The elevator in the underground garage can go directly to each floor. The buffet breakfast has a rich variety of dishes. It is well received!
Original TextTranslated by Google
Response from Property: 您好! 感謝您對潤澤園酒店的支持!您的肯定就是對我們最棒的鼓勵,歡迎下次再來呀。
Minikou
Guestroom (2 Beds) (Special
Stayed in Apr 2024
Travel with friends
1 review
4.3/5
Very Good
Posted on May 6, 2024
It's very close to the West Lake Xixi Wetland Park, and it takes only 3 or 4 minutes to get there. It's also very close to the subway entrance, so it's very convenient to go to other places. As for the facilities, the hotel should be relatively old, and the facilities are average. The style is a bit old-fashioned! Other aspects are not bad, and there is a place for children to play downstairs
Original TextTranslated by Google
Response from Property: 您好! 非常感謝您的入住和詳細點評,設施和酒店風格方面的問題我們也會積極爭取以求改進,説不定您下次再來我們已經煥然一新啦,歡迎下次再來哦。
Guest User
Guestroom (2 Beds) (Special
Stayed in Mar 2024
Couples
4 review
3.7/5
Posted on Apr 13, 2024
It is very close to Xixi Wetland Park. We stayed for two nights. On the second night, a friend placed an order through other channels and they collected a deposit. The room is not big and the facilities are relatively old. In particular, the yellow light in the room makes the bedding look old and unclean (can this be improved?), but the waiter cleans diligently. There is a large public terrace. There are few types of breakfast on the first day, but the second day there is a rich breakfast buffet. The waiters in the restaurant have very good attitudes. Some of the waiters at the front desk are too bad. They don't even smile when checking in and out. In particular, when checking out, a lady in a protective suit said that it would take 10 to 15 minutes to check the room. We told her that the waiter had already entered the room to clean after seeing us coming out of the room. She pretended not to hear it with a sullen face and did other things. After five minutes, we called to check the room. The waiter above replied quickly (should have finished checking), and she returned the deposit without saying a word (as if I owed her two hundred dollars). I would say that such people should not be placed in front of the hotel no matter how skilled they are in using computers. They are a disgrace to the hotel!
Original TextTranslated by Google
Response from Property: We are very sorry for the problem that occurred this time. We would like to apologize to you. We have strengthened the training of front desk and guest room staff. We hope you can give us a chance to make corrections. We will provide good service next time you check in. We look forward to your support. Come again!
Daxin
Holiday Twin Room With Zero Pressure Pillow And Mini Fridge
Stayed in Feb 2024
Travel with friends
25 review
4.7/5
Amazing
Posted on Mar 31, 2024
The room is clean, the environment is great, and the hot water is great. The service is warm and the restaurant service is warm
Original TextTranslated by Google
Response from Property: 感謝您對潤澤園各方面的認可!但是我們知道距離您心目中的全五分標準還有一定的差距, 我們會繼續努力的!
Anandeyeyouyuan
Holiday Twin Room With Zero Pressure Pillow And Mini Fridge
Stayed in Feb 2024
Family
11 review
4.5/5
Great
Posted on Mar 23, 2024
I have been to this hotel before and it feels quite quiet. It is convenient to take the subway and is also very close to Xixi Wetland. However, this time I met a Suzhou tour group that was very speechless. There were many uncles and aunts. The breakfast was like being snatched, and even the tea was included. Eggs had to be packed. When I went to eat, all the white porridge and tea-leaf egg and meat buns were sold out. Even at 12.15 in the morning, the door to the next door room was open and they were chatting loudly. The smell of cigarettes filled the entire corridor, even at the door of the bathroom in my room. It's the smoke smell from next door. I don't know if the hotel room is non-smoking. If smoking is prohibited, it's amazing that such a strong smoke smell didn't trigger the fire sprinkler.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your timely feedback. We will strengthen training and try to separate the rooms of individual guests and group guests when conditions permit. We sincerely look forward to serving you again!
Anonymous User
Holiday Twin Room With Zero Pressure Pillow And Mini Fridge
Stayed in Jan 2024
Family
13 review
5.0/5
Outstanding
Posted on Apr 10, 2024
It is close to Xixi Wetland, the transportation is convenient, and it is close to the subway station. I stayed during the Spring Festival and the price did not increase. Thumbs up! The room is quiet and comfortable.
Original TextTranslated by Google
Response from Property: 您好! 感謝您對潤澤園酒店的支持!我們酒店在學校裏面,也靠近西溪濕地,空氣超級清新哦,歡迎常來看看呀。
Grace_0720
Guestroom (2 Beds) (Special
Stayed in Jan 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Feb 14, 2024
The decoration is old but clean. It is very convenient to go to the surrounding attractions. There is a subway just outside. I will choose to stay here next time.
Original TextTranslated by Google
Response from Property: We are glad that you had a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. Welcome to visit us again!
Guest User
Holiday Twin Room With Zero Pressure Pillow And Mini Fridge
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 14, 2024
The hotel is located in a school, five minutes from the Gaozhuang entrance of Xixi Wetland and three minutes from the Huawu exit of Metro Line 3, with convenient transportation. It is not far from Lingyin and West Lake scenic spots, and there are large shopping malls nearby. Overall it's equivalent to a four-star level and very cost-effective.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation of us. We will look forward to your next visit with sincerity, sincerity, heart and love. I wish you a good mood every day!
Qianqianmama
Holiday Twin Room With Zero Pressure Pillow And Mini Fridge
Stayed in Dec 2023
Family
28 review
3.0/5
Posted on Jan 25, 2024
Originally, I saw good reviews of this hotel on Ctrip, so I decided to book this hotel against all odds. Unexpectedly, I was very disappointed after checking in. There were almost no guests in the hotel when I checked in, so the breakfast on the first day only had a set meal, plus noodles or wontons. Although there were no guests, I was told that it had been upgraded when I checked in. The room 3065 I was given was very small, not even 32 square meters, and it was adjacent to the terrace of the next room. I applied to change back to the holiday twin room I booked for ¥317/day, but the actual room was very different from the picture. Room 2066 was arranged, facing south, with a view of Huajiang Road and a little noise. But I really can’t see any “landscape”. I really don't know that there are not many guests in the whole hotel, so they can't give me a real garden view room. I am too lazy to change again and will never stay there again. And when I went down to change my room card, my attitude was very cold, as if I owed more than I needed.
Moreover, the room was freezing and it took a long time to turn on the air conditioner to warm it up. It will be warmer when I go back to the room at night, so I feel a little better. There were many guests for breakfast on the second day, and a buffet breakfast was opened. It was much better than the breakfast on the first day, and there were more choices.
This is not like a hotel, but more like a guest house for an employer. The advantage is that it is relatively safe and hygienic. It is said that this is the internship base for the hotel management major of Vientiane Vocational School. Why is it so unprofessional?
Original TextTranslated by Google
Response from Property: Hello, we are very sorry for the shortcomings you felt during your stay. Room 3065 is located on the third floor. It is the hotel's exclusive twin room. You originally booked a holiday twin room on the second floor, which was upgraded for you. When you selected the room, you were assigned a room next to the terrace of other rooms. It was the employee's mistake. The room 2066 arranged for you during subsequent room changes only took into account the requirements of a quiet room and failed to take into account the introduction of "Garden View Room" on the order page, which brought you a bad experience. The hotel will strengthen service training for hotel staff to avoid this. If something like this happens again, I wish you a happy life.
Depaysementtt
Guestroom (2 Beds) (Special
Stayed in Nov 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 1, 2024
The location is very good, next to Huawu Line 3! The environment is also very good, clean and sanitary, I will stay here again next time! ! ! The king of cost performance!
Original TextTranslated by Google
Response from Property: Thank you for your full five-point evaluation of us. We will continue to work hard with your encouragement and support!
Bukangweineniweichanghui
Holiday Twin Room With Zero Pressure Pillow And Mini Fridge
Stayed in Oct 2023
Business travelers
22 review
5.0/5
Outstanding
Posted on Dec 13, 2023
The room is very good, very good, very good, the service attitude is very good, the room is very quiet, the sanitary conditions are also very quiet, the equipment is also very complete, and there is plenty of hot water. The recommendation index is five stars.
Original TextTranslated by Google
Response from Property: Thank you for your 5-point praise! We will cherish it and look forward to seeing you next time! Wish you well!
Guest User
Featured Double Bed Room With Zero Pressure Pillow And Mini Fridge
Stayed in Oct 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 30, 2023
The hotel is clean and tidy, the environment is elegant, and the rooms are well-equipped. The location is excellent, close to the subway entrance, and it is convenient for travel. The staff has a good service attitude, especially the girl named Ren at the front desk, who is warm and thoughtful, and makes people feel very comfortable. In general, the hotel is very cost-effective and I will choose this hotel next time.
Original TextTranslated by Google
Response from Property: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. I look forward to serving you next time!
Anonymous User
Guestroom (2 Beds) (Special
Stayed in Oct 2023
Family
10 review
5.0/5
Outstanding
Posted on Nov 3, 2023
The room was clean and quiet. The breakfast was rich. There was a children's play area which was suitable for children. Free parking. The bed was comfortable and had a slightly soft mattress. The service was very good. The front desk also helped to print documents for free.
Original TextTranslated by Google
Response from Property: Your support and encouragement are the driving force for our continuous progress. We hope that our warm and sunny service will bring you the best service experience. Welcome to visit us again!