Homeinn Plus Hotel (Hangzhou West Lake Lakeside Yintai in77)

Homeinn Plus Hotel (Hangzhou West Lake Lakeside Yintai in77) Reviews

Homeinn Plus Hotel (Hangzhou West Lake Lakeside Yintai in77)

No.139, Yan'an Road, Hubin Street, Shangcheng District, Hangzhou, Zhejiang, ChinaSee Hotel Details
Homeinn Plus Hotel (Hangzhou West Lake Lakeside Yintai in77)
Homeinn Plus Hotel (Hangzhou West Lake Lakeside Yintai in77)Homeinn Plus Hotel (Hangzhou West Lake Lakeside Yintai in77)Homeinn Plus Hotel (Hangzhou West Lake Lakeside Yintai in77)
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Guest Reviews

9.5/10
Outstanding
2657 review
Verified reviews
Location9.4
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(2657)
Positive reviews(2631)
Reviews with photos/video(309)
Convenient location(429)
Awesome amenities(354)
Classy environment(255)
Easy to get around(249)
Delicious breakfast(196)
Friendly front desk staff(192)
Many amenities(141)
Close to metro(63)
Negative reviews(26)
Guest User
Business Queen Room
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 22, 2025
The hotel is very confortable and clean. It’s close to the West Lake and the service guys are really nice. Very good place. 😎
Response from Property: 尊敬的客人,非常感謝您抽出寶貴的時間來分享您的住宿體驗,您的滿意是我們最大的榮幸。看到您對我們的舒適度、清潔度以及周邊環境的讚賞,以及對我們服務團隊的認可,我們深感欣慰。您的推薦讓我們倍感自豪,我們承諾會繼續努力,保持並提升我們的服務標準,以確保每位入住的客人都能享受到如同您所感受到的舒適與便利。期待有機會為您提供更多美好的住宿體驗。最誠摯的問候,
Silver.J
Business Queen Room
Stayed in Apr 2025
Traveling with friends
8 review
10/10
Outstanding
Posted on May 22, 2025
The room was clean, though a bit small, but it had everything I needed for a comfortable stay. The location is very convenient, close to key attractions and transport. The staff were friendly and welcoming. I would definitely stay here again on my next visit to Suzhou.
Response from Property: Dear guest, hello! First of all, thank you very much for your high evaluation and recognition of our hotel. Your satisfaction is the greatest motivation for our team. We are very happy to know that you enjoyed comfortable and pleasant service during your stay. The perfection of every detail and every thoughtful care are due to our insistence on quality and respect for every guest. We look forward to creating a wonderful accommodation experience for you again in the near future. Welcome to our hotel again!
Robin Thiam
Business Queen Room
Stayed in Mar 2025
Couple
3 review
10/10
Outstanding
Posted on May 7, 2025
The hotel is very good and near to west lake. Very recommended. Best hotel ever and people is nice here.
Response from Property: Thank you very much for your enthusiastic review! We are very glad that you are satisfied with our hotel and location, especially the convenient proximity to West Lake. Your recommendation is a great honor for us. We have been committed to providing excellent service and comfortable accommodation experience for every guest, and your satisfaction is our greatest motivation. Our humanistic care and professional service team will continue to work hard to ensure that every guest can feel the warmth of "home". I look forward to the opportunity to serve you again and make your next stay experience more memorable. Thank you again for your valuable evaluation and wish you a happy life!
Guest User
Business Queen Room
Stayed in Feb 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Mar 5, 2025
The location is ideal for a bike traveler, with all must-see attractions within 2 km by bike. Metro and bus stations are also nearby. The staff doesn’t speak English but is friendly and helpful. A big bonus—they offer free laundry service, which was a lifesaver after my long trip in China
Response from Property: Dear passenger, Thank you very much for your wonderful review, and we will pass on your feedback to the relevant departments. We deeply apologize for the inconvenience of language communication, and have decided to increase English training and provide translation services to improve the service quality. At the same time, our laundry service is carefully designed to meet the needs of traveling guests. Thank you again for your affirmation and hope your journey is comfortable and pleasant. Hotel Team
Travelbtc
Family Room
Stayed in Dec 2024
Traveling with friends
61 review
9.0/10
Great
Posted on Jan 13, 2025
The reception staff could have managed the crowd better during check-in. While I was handing over our passport mid-process, two men behind me cut the queue, making me feel unsafe. Unfortunately, the reception team did not address my concern or apologize, which left me feeling dissatisfied. That said, the overall stay was pleasant—the room was clean and comfortable. Additionally, it was very convenient to get a car, which I appreciated.
Response from Property: Dear guest, we apologize and regret the unpleasant experience you had during check-in. Your feedback is very important to us. We have proposed improvements in crowd management and order maintenance, trained our team to improve their ability to handle emergencies and customer service, and ensured that all efforts are made to prevent such incidents from happening again. We value your satisfaction, are pleased with room satisfaction and parking services, and thank you for your positive feedback. If you have any other comments or needs, please feel free to contact us. Once again, we apologize for the inconvenience and look forward to providing you with better service.
Guest User
2-bed Room
Stayed in Nov 2024
Solo traveler
6 review
10/10
Outstanding
Posted on Dec 27, 2024
The room was very clean, big and overall comfortable. The position of the hotel is perfect,the room for breakfast was a little small but good.
Response from Property: Thank you for your feedback. We are glad that you are satisfied with the cleanliness, size and comfort of the room, and agree that the hotel is conveniently located. Regarding the space issue in the breakfast room, we will consider optimizing it. We look forward to serving you again.
Guest User
2-bed Room
Stayed in May 2025
Couple
17 review
9.0/10
Great
Posted on Jun 18, 2025
The hotel walking distance to the lakeside. A lot of eateries around . Hotel quite well design even though there is no window in the room.
Response from Property: 尊敬的賓客,您好!首先,衷心感謝您對我們酒店的極高評價和認可。您的滿意是我們團隊最大的動力,我們非常高興得知您在入住期間享受到了舒適與愉快的服務。每一處細節的完善,每一次貼心的關懷,都源於我們對品質的堅持以及對每一位賓客的尊重。期待在不久的將來,能再度為您打造美好的住宿體驗,歡迎您再次蒞臨我們的酒店!
Nhung Thi
Business Queen Room
Stayed in Feb 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 31, 2025
Very good hotel, near west lake
Response from Property: 尊敬的賓客,您好!首先,衷心感謝您對我們酒店的極高評價和認可。您的滿意是我們團隊最大的動力,我們非常高興得知您在入住期間享受到了舒適與愉快的服務。每一處細節的完善,每一次貼心的關懷,都源於我們對品質的堅持以及對每一位賓客的尊重。期待在不久的將來,能再度為您打造美好的住宿體驗,歡迎您再次蒞臨我們的酒店!
Ng VJY
Business Queen Room
Stayed in Oct 2024
Solo traveler
4 review
7.5/10
Posted on Nov 16, 2024
Just a note that the place is called “Home Inn Plus” instead of “Home Inn Collection”. It is a building with multiple hotels. The drop off/pick up point is by the road side, there wasn’t a drive through which felt abit uninviting on first impression - it was also a little inconvenient as i was carrying a big luggage. Location is generally close to iconic tourist attractions - west lake, hubin road, wulin night market. Designs of the hotel: long corridors (my room was quite a distance from the lobby) The rooms are not sound proof. I was awaken by my neighbours chatting at 6:45am, ruined my mood really. They kept going for more than an hour -.-. As the rooms does not have a “window”, the window leads to a common garden display that is shared with neighbouring units - nt sure if this design amplified their chatters or it’s the walls. Breakfast - was soso. The steamed items were served cold, staff mentioned it was cooked but i think it should be kept warm, same for the items they pre cooked - the pancake and fried eggs. The laundry area is highly utilised while i was there. We preferred our Home Inn experience in Suzhou
6/10
Response from Property: Dear guest, thank you for choosing our Home Inn. We are sorry for your inconvenience. You will see a different us next time. Thank you for your valuable suggestions. We will report your opinions to our superiors. Thank you for your bad experience this time. Welcome to stay next time. Thank you.
Thi Truc Linh
2-bed Room
Stayed in Oct 2024
Traveling with friends
9 review
10/10
Outstanding
Posted on Nov 22, 2024
Clean room, nice facilities, very close to the West lake and walking street. The staff is nice and helpful. Breakfast is delicious
Response from Property: Dear guest, hello! First of all, thank you very much for your high evaluation and recognition of our hotel. Your satisfaction is the greatest motivation for our team. We are very happy to know that you enjoyed comfortable and pleasant service during your stay. The perfection of every detail and every thoughtful care are due to our insistence on quality and respect for every guest. We look forward to creating a wonderful accommodation experience for you again in the near future. Welcome to our hotel again!
Guest User
2-bed Room
Stayed in Oct 2024
Traveling with friends
14 review
9.5/10
Amazing
Posted on Dec 3, 2024
I strongly recommend this hotel, it's one of the best hotels I have ever stayed. I booked a room with two single beds, the room is clean, tidy and pretty with plenty of space. I like that they have the washing sink separately with toilet where I can brush my teeth and dry my hair while my friend is showering. I'll definitely book this hotel again if I plan to travel to Hangzhou again.
6/7
Response from Property: Dear guest, Thank you very much for taking the time to share your pleasant experience. We are very pleased with your five-star praise. Your affirmation is the warmest feedback for our work. We will continue to maintain high standards of service and ensure that every guest can find a warm feeling like home here. We hope that you will still choose us as your place of stay on your next trip and create more beautiful memories together!
Evon
Business Queen Room
Stayed in Apr 2025
Family
5 review
10/10
Outstanding
Posted on May 22, 2025
Location is good and near to the tourist attractions. Clean room and laundry service provided. There are some shops below the hotel and haidilao restaurant located at the same building. Overall experience is great.
Response from Property: 尊敬的客人,非常感謝您對我們的酒店給予如此正面的評價,我們深感榮幸。您的滿意是我們最大的動力。位於旅遊景點附近且環境清潔、洗衣服務便利,這正是我們致力於提供給每一位客人的優質住宿體驗的核心所在。我們很高興得知您在酒店下方的商店和Haidilao餐廳的便利,這無疑增強了您的住宿體驗。您的整體評價對我們而言是寶貴的反饋,我們承諾將保持並不斷提升服務品質,確保每位客人都能享受到卓越的體驗。再次感謝您的入住與寶貴的反饋,期待您的下一次光臨,我們期待為您提供更多的難忘時刻。祝您一切順利!酒店店長及團隊
Kai 696
Peaceful Sleep Zero Pressure Double Bed Room (55-inch TV, Deep Sleep Mattress, Intelligent Sanitary Ware)
Stayed in Oct 2024
Couple
13 review
10/10
Outstanding
Posted on Nov 9, 2024
Walking Distance to West Lake is the main reason for selecting the hotel with multiple choices of breakfast and good amenities in hotel, the toilet also amazes me Strongly recommended to all who looking for a short stay in Hangzhou
Response from Property: Dear guest, hello! First of all, thank you very much for your high evaluation and recognition of our hotel. Your satisfaction is the greatest motivation for our team. We are very happy to know that you enjoyed comfortable and pleasant service during your stay. The perfection of every detail and every thoughtful care are due to our insistence on quality and respect for every guest. We look forward to creating a wonderful accommodation experience for you again in the near future. Welcome to our hotel again!
Kah Mun
Business Queen Room
Stayed in Oct 2024
Traveling with friends
5 review
9.5/10
Amazing
Posted on Dec 3, 2024
This hotel is very near to 西湖. Within walkable distance. Hotel is newly built, so it was clean.
Response from Property: 親愛的賓客,收到您的高度評價,我們倍感欣喜與驕傲。您的滿意點評是對我們工作最大的嘉獎,全體員工深受激勵,我們將繼續努力提供超預期的服務。您提到的點滴讚美,我們將傳達給相關員工,讓他們知道他們的辛勤付出得到了客人的認可。我們承諾將繼續提升服務質量,讓每一位蒞臨的賓客都能感受到家一般的温馨與愜意。在此,中心期待您的再度光臨,讓我們有機會在此為您獻上賓至如歸的服務體驗。祝您生活愉快,萬事如意。
현초
Business Queen Room
Stayed in Nov 2024
Traveling with friends
8 review
10/10
Outstanding
Posted on Feb 1, 2025
Highly recommend this hotel for staying to explore beautiful Hangzhou
Response from Property: Thank you for your recognition and recommendation! I am glad to learn that during your journey in Hangzhou, you have gained a wonderful experience and discovered the unique charm of the city by staying in our hotel. We are deeply honored to add a warm and exciting touch to your trip. Your satisfaction is the highest goal we pursue, and your recommendation is our greatest encouragement. We will continue to be committed to providing services that exceed expectations, and look forward to more opportunities to provide you with services in the future to help you discover more of the beauty of the city. Thank you again for your presence and good comments. I hope we can continue to create more unforgettable memories together.