Gen Hakone Gora Reviews

The staff was nice and friendly, they can speak good English. The room is big, neat and tidy. The food was yummy.

Stayed many times in this hotel. Food and service are good as always

Nice Hotel with nice service. The hotel staff contact me to make sure we will not miss the dinner.

Relaxing spa hotel. Fantastic rooms with views.

Very nice hotel . Excellent service

Pros: The terrace is very photogenic! The hotel is bright and spacious. It was my first time in Hakone. I could see a beautiful sunrise in the morning. The room was beautiful when I took photos. The facilities and equipment were relatively new. The highlight was the cafe in the lobby. There were a lot of coffee, tea, drinks, and wine for free. The juice was very delicious. The oat milk was also organic. Unlike other hotels, the refrigerator only had a few bottles of drinks. Disadvantages: 1. The hot spring pool was not clean enough. Many places were yellow or moldy and not cleaned. 2. The hot spring was not constant temperature. It was very troublesome to add water by yourself. 3. In addition, the room was actually quite cramped. It was not as big as it looked. The toilet was very small. 4. The bed and bedding were really uncomfortable. The pillow was very small and the quilt was a bit short... 5. The partitions of the hotel were all made of stone. They were very hard. In addition, the room was not big. My friend's hand was scratched. 5. The food was really not delicious... too Japanese. Many things were very rigid. You must eat breakfast at 8:30. The waiter would go into the room and turn on the lights regardless of whether you were sleeping or not. When you took a nap, he would knock on the door repeatedly to confirm all your itineraries for the day. Time: departure time, use shuttle time If you can't confirm, just keep asking...

Sincerely the most invincible hotel I have ever stayed in, good service check jn will take you back to your room to introduce all the items and operations in the room. Finally, he offered to take a group photo for us. The food is of very high standard and the portions are large. Outside the public bath there is milk ball soda ice cream free, the room also has many drinks and beer, the lobby has a 24-hour drink bar. The room also has free Bluetooth speakers and a telescope for stargazing. On the day of check out we would transfer to another hotel and offered to help us get our luggage to the next hotel and the shuttle bus would take us where we wanted to go. Shampoo and skincare Lots of different brands to use, and lots of snacks to eat.  P.s. We upgraded the room to the previous level for free

Environment: The location is a little far, but it is convenient for us to drive by ourselves Hygiene: The room is clean Service: The service is also very good, breakfast and dinner are delivered to the room Facilities: There is a hot spring pool on the balcony of the room (cleaning fee of several dozen RMB will be charged for use), which is very comfortable. The public pool is slightly inferior, but the ice cream and milk at the door are great, all free, and overall I am very satisfied with the one-night stay and two-meals!

I've always wanted to go, and finally I was able to go! Great location, great hospitality. I'll definitely come here again next time.

The hotel service is very good, the rooms are clean and the food is of high quality. Drinks including red and white wine, sake and snacks are available in the lobby after 8 o'clock. All drinks and gels in the room are also free. There are also telescopes provided, so you can see the stars in the dark night sky, which is very considerate. I stayed in three different hot spring hotels in Hakone. I checked into Gengensen Saryo on the second day. When I left, they would take me to nearby attractions in Hakone. The service was very good. When I checked into the third hotel in Hakone Yumoto, I found that I had left my ring at Gengensen Saryo. I immediately went to the reception to inform them. It turned out that they had already informed me via email in the afternoon, but I had not read the email. After confirming that the ring was in Gen, I planned to take a 45-minute drive back to the hotel to pick it up the next day, but they knew I was still in Hakone and sent someone to return the ring to me that night. I was very grateful and also felt very sorry. If I have the chance to visit Hakone again, I will definitely stay at Gengensen Saryo again.

Thank you very much for the hotel's service attitude. The Japanese food is so delicious. The service attitude is warm and attentive. The hygiene from the lobby to the room is spotless. I will definitely stay at your house next time I come to Hakone.

Everything is perfect

The service is very good, breakfast and dinner are included, the food is delicious, the view from the room is great, and all facilities are available! The experience is very good👍🏻I want to come again in winter!

The service is good, but the price is high. The private bathroom in the room has no view. The wine in the hotel lobby is free to drink. The milk is also free (the milk is delicious), but the dinner and breakfast are terrible.