Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.2
Service9.2
Cleanliness9.5
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All reviews(325)
Positive reviews(320)
Reviews with photos/video(146)
Relaxing hot springs(63)
Classy environment(57)
Large rooms(30)
Secluded lake view(29)
Offers pick-up/drop-offs(23)
Quiet & comfortable(17)
Tasty food(13)
Inconvenient transportation(9)
Negative reviews(5)
Dreamnite
Twin Room with Lake View Non smoking
Stayed in May 2025
Family
6 review
9.5/10
Amazing
Posted on Jun 23, 2025
A beautiful hotel sited beside a nice lake. Very good view and it has a nice public onsen.
Service is good, food is good and nice big soft beds.
The only bad thing is that it is very far from the major town. You have to drive out for food. Once you buy your snacks and drinks in advance, then it will be all good.
6/8
Jamessswway
Twin Room with Lake View Non smoking
Stayed in May 2025
Traveling with friends
4 review
8.0/10
Very Good
Posted on Jun 10, 2025
It has very good view of the lake and we can see mt Fuji, strongly recommend!
Guest User
Twin Room with Lake View Non smoking
Stayed in Feb 2025
Couple
12 review
6.0/10
Posted on Mar 6, 2025
Go if you want privacy with onsens, with a view of sorts, though not exactly breathtaking. It is an old building, dated room design, old bathtub, even the coffee cup looks old. Asked for a room with lake view, but got one with a tree branches view. But the staff were very attentive and helpful.
6/7
Response from Property: Thank you very much for choosing The Prince Hakone Lake Ashinoko from among many other hotels. We also sincerely appreciate you taking the time to share your feedback despite your busy schedule.
We are deeply grateful for your kind words regarding the hotel’s location and hot springs.
However, we sincerely apologize for not meeting your expectations regarding the room’s view and the hotel building.
Moving forward, we will consider improvements such as enhancing the views from the rooms and exploring options for building renovations to provide our guests with a more enjoyable experience.
Thank you once again for your valuable feedback.
Sincerely,
Kou Yuujin
The Prince Hakone Lake Ashinoko
Aleksandr Dernov
Superior Twin Room Annex Building Non Smoking
Stayed in Mar 2025
Couple
7 review
9.5/10
Amazing
Posted on May 9, 2025
Lovely and quiet place. Dinner better order in buffet
Response from Property: Dear Aleksandr Dernov
Thank you very much for choosing The Prince Hakone Lake Ashinoko.
And thank you for taking the time to leave a review of your recent stay.
We are proud to offer you an environment where you can enjoy the natural beauty of Hakone and Lake Ashi, away from the hustle and bustle of the surrounding area.
Please come back again next time to relax in the nature and relieve your daily fatigue.
We look forward to welcoming you again in the future.
The Prince Hakone Lake Ashinoko
Umino
"Mocha"
Twin Room with Lake View Non smoking
Stayed in Dec 2024
Family
10 review
9.5/10
Amazing
Posted on Jan 23, 2025
The location of the hotel is beautiful with lake ashi front. Certain room had a Mt fuji view. The only setback the location is far front convenient store but they have onsen in the hotel.
Response from Property: Dear Mocha
Thank you very much for choosing The Prince Hakone Lake Ashinoko.
And thank you for taking the time to leave a review of your recent stay.
Fuji and Mt. Komagatake from the hotel's grounds, and you can enjoy a view that changes from season to season.
The changing scenery that can be seen depending on the season and weather is one of the charms of Hakone.
We hope you will stay at The Prince Hakone Ashinoko again on your next trip to Hakone.
We look forward to welcoming you again in the future.
The Prince Hakone Lake Ashinoko
Reservation:Tonooka
Timothy
Double Room Non smoking
Stayed in Jan 2024
Solo traveler
21 review
8.5/10
Very Good
Posted on Feb 6, 2024
If you have extra money, this could be a nice way to indulge. However, a word of warning. If you're arriving at Odawara train station, there's no way to get to the hotel except by the hotel shuttle. Taxis won't take you. And the hotel shuttle won't take you unless you've placed your name on the reservation list ahead of time. Nobody warned me about this. I'd read online that a connecting train takes you near the hotel, but this isn't true either. I arrived during a snow/ice storm and waited over 3 hours before I could get a ride to the hotel. The shuttle driver wouldn't let me on. I called the hotel front desk 3 or 4 times, but they weren't very helpful. I suppose this is the language barrier. They meant well. But regardless, if a shuttle reservation is the only way to access a remote mountain top hotel, it's pretty important to make sure your guests understand this. Once I did arrive, I have to admit the room was beautiful. The buffet dinner was fantastic but not included in the price of the room - a little disappointing, since the room is already so expensive. Lots of extra costs, so be careful. I received a really great massage in my room. The onsen hot spring was very nice, and free (included in room charge). Breakfast the next morning was also included in room charge. The hotel bar was closed, though. There wasn't much opportunity to socialize or meet people. I did check out the lake the next morning, which was beautiful in the snowfall. I'm sharing photos of that. There wasn't time to check out much else because I had to get back on the shuttle bus at 10:30 to catch my next train. I suppose if there hadn't been an ice storm, I would have checked out more of the surrounding area and appreciated it.
6/9
Anonymous User
Forest View Twin Room Non Smoking
Stayed in Mar 2024
Family
1 review
9.5/10
Amazing
Posted on Apr 14, 2024
Great place. Friendly staff and fancy!!
Response from Property: Thank you very much for choosing The Prince Hakone Ashinoko from among many hotels.
And thank you for taking the time to leave a review of your recent stay.
We are very pleased to receive your compliments. Most of all, I would like to express my sincere appreciation for your kind words regarding the hospitality of our staff. We will continue to make every effort to ensure that our guests have a pleasant stay.
We will keep improving our services to satisfy our customers' expectations.
We look forward to welcoming you again in the future.
The Prince Hakone Ashinoko
Reservation KOU
Shiba
Superior Twin Room Annex Building Non Smoking
Stayed in Nov 2023
Family
16 review
8.0/10
Very Good
Posted on Dec 18, 2023
A great place to relax and a stop to travel for Mount Fuji Five Lakes. As we travel by rent vehicle, it is another isolating place from urban to feel the beauty of nature. The outdoor hot spring is the best corner of the hotel. Meanwhile, the Japanese breakfast is definitely one of the best in our 6 days trip.
Response from Property: Thank you very much for using our hotel. Also, thank you very much for your valuable feedback. We are very happy that you were satisfied with our hotel as a base for sightseeing around Fuji Five Lakes and a perfect place to spend a relaxing time.We will strive to improve our services so that our customers can have a pleasant time.We look forward to seeing you again.
Authee
Twin Room with Lake View Non smoking
Stayed in May 2024
Family
6 review
9.5/10
Amazing
Posted on Jun 14, 2024
It’s a very nice hotel, peace of mind. Very polite & passionate staff. Nearby Lake Ashi, great scenery if lucky you can see Mt Fuji.
Response from Property: Thank you very much for choosing The Prince Hakone Ashinoko from among many hotels.
And thank you for taking the time to leave a review of your recent stay.
We are very pleased to receive your compliments. Most of all, I would like to express my sincere appreciation for your kind words regarding our staff's service. We will continue to make every effort to ensure that our guests have a pleasant stay with us.
We look forward to welcoming you again in the future.
The Prince Hakone Ashinoko
Reservation KOU
Guest User
Double Room Non smoking
Stayed in Dec 2023
Couple
3 review
10/10
Outstanding
Posted on Feb 9, 2024
Prince Hakone was amazing, it had a great view right outside the hotel.
EthanWEI
Forest View Twin Room Non Smoking
Stayed in Nov 2023
Couple
87 review
10/10
Outstanding
Posted on Jan 5, 2024
The soundproofing effect of this hotel is very good and the room was very quiet, which allowed me to have a good rest. The service attitude of the hotel staff was very good, warm and thoughtful, and made me feel very welcome. The location of the hotel is also very good, with convenient transportation and many attractions and restaurants nearby. All in all, I like this hotel very much and highly recommend it!
Varun
Superior Twin Room Annex Building Non Smoking
Stayed in Sep 2023
Family
10 review
8.0/10
Very Good
Posted on Nov 1, 2023
Beautiful location near the lake. Perfect view of Mount Fuji on a clear day. Onsen experience was great. Very close by distance to ropeway/pirate ship activities.
mingtak
Twin Room with Lake View Non smoking
Stayed in Dec 2023
Couple
12 review
9.0/10
Great
Posted on Jan 13, 2024
Excellent location. Decorated style is a bit old but well maintained.
traveladdict
Double Room Non smoking
Stayed in May 2023
Couple
18 review
10/10
Outstanding
Posted on Jun 25, 2023
Fantastic stay, very nice hotel, friendly staff and great service. Good breakfast selection
Response from Property: Dear traveladdict,Thank you very much for choosing to stay at The Prince Hakone Lake Ashinoko. We appreciate your valuable feedback despite your busy schedule, and we would like to express our sincere gratitude once again.We are delighted to hear that you had a pleasant stay and enjoyed your time with us. We will continue to strive for excellence in service to ensure that we remain a special place in your cherished memories.We sincerely appreciate your continued patronage, and we look forward to welcoming you back in the future. Please take care of yourself during these times.With warmest regards,Mami Furuki The Prince Hakone Lake Ashinoko
Guest User
Forest View Twin Room Non Smoking
Stayed in Jan 2025
Traveling with friends
12 review
10/10
Outstanding
Posted on Apr 17, 2025
good good
Response from Property: Dear Guest.
Thank you very much for choosing The Prince Hakone Lake Ashinoko.
And thank you for taking the time to leave a review of your recent stay.
We are glad to hear that you enjoyed your stay in our room and could relax with us.
We will keep improving our services to satisfy our customers' expectations.
We look forward to welcoming you again in the future.
The Prince Hakone Lake Ashinoko
Umino