Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.5
Amenities8.5
Service8.7
Cleanliness8.5
Filter by:
Sort by:
All reviews(22)
Positive reviews(10)
Reviews with photos/video(2)
Negative reviews(1)
Guest User
Standard Room
Stayed in Jan 2025
Family
5 review
8.5/10
Very Good
Posted on Feb 22, 2025
The room was a decent size and clean,though very cold if you turned the aircon off.The gentlemen at the front of house was a joy,very witty and so helpful,planned our route to the airport for us.
Montri Prut
Japanese-Style Room
Stayed in Apr 2024
Business traveler
111 review
10/10
Outstanding
Posted on Jun 19, 2024
Good location , clean room and friendly hotel staffs , easy access
Guest User
Standard Room
Stayed in May 2024
Solo traveler
1 review
3.0/10
Posted on Jun 24, 2024
The room has a musty smell, the windows are moldy, and the noise of cars on the roadside affects sleep. No toothbrush or toothpaste is provided, which affects personal hygiene. Breakfast is only allowed to be eaten at 8 o'clock, and it is unacceptable to arrive late. The boss doesn't accept the opinion and thinks you don't need to choose his hotel. The only advantage is that the boss can speak English.
Personally, I think this is the worst hotel I have ever stayed in. I do not recommend this hotel.
We had a terrific couple of days at Jemsty. It is very well located. If you get a Hakone Freepass transport is at your door. The room is nice in a traditional Japanese way. Futon beds and comfy pillows plus tatami mats create a lovely atmosphere. Fuji was visible from our window. Mac, the owner, is very helpful. He provided detailed explanations of how to get there and how to do the things we planned. The meals were superb. Breakfast was nice and the dinners were out of this world. I loved the chicken hot pot whereas my wife felt that the pork syabu syabu was the best pork she’s ever eaten. I can highly recommend Jemsty in every way of you plane to visit Hakone.
Guest User
Stayed in Sep 2023
Traveling with friends
10/10
Outstanding
Posted on Oct 8, 2023
An establishment on a human scale: only 12 people can be accommodated. The owners are attentive and Mac speaks almost perfect English (well for me who is French). Don’t hesitate to have the evening meal: the shabu-shabu is excellent
Original TextTranslated by Google
Guest User
Stayed in Aug 2024
Other
8.0/10
Very Good
Posted on Sep 24, 2024
Il punto di forza è il proprietario, che parla bene inglese ( ancora molto raro in Giappone) e quindi in grado di fornire informazioni e simpatia, oltre alla posizione praticamente a 50 metri dai bus e dai battelli crociera. La struttura è vecchiotta, tutto funziona ma siamo in stile pensioncina. Colazione ad orario fisso e banalmente all'inglese, le cene vi consiglio il menù, il resto è quasi da fast food.