Haikou Xinyuan Hot Spring Hotel Reviews

Response from Property: Dear Guest, Hello. We are very sorry that your stay this time did not bring you a perfect experience. Your feedback is highly valued by hotel management. 1. The hotel has a voucher cooperation project with the duty-free shop. Please refer to the duty-free shop for specific purchase rules; . Regarding the breakfast pastries issue, Xiao Xin consulted with the restaurant. It might be due to the additional meal period, so they couldn't be provided in. The breakfast ends at 10:00, and we will improve the efficiency of additional meals; 3. We will also repair the bathtub as as possible. We will continuously improve and enhance based on your opinions and suggestions, and look forward to your satisfaction next time you stay.

Response from Property: Dear Guest，Thank you for your perfect score and heartfelt praise, which shines like a ray of warm sunshine, illuminating our path forward! At Xiao Xin, our signature hot spring water is sourced from volcanic karst geothermal springs 830 meters underground. We channel this natural spring water directly into every guestroom, allowing you to indulge in the bliss of a private hot spring bath in the comfort of your own space. Additionally, we are the departure station for Airport Shuttle Bus Line 1, operating from 6:00 AM to 9:00 PM daily, with departures every half hour—ensuring your stay is worry-free with seamless transportation. Your satisfaction is our greatest reward, and we eagerly await the chance to welcome you back for another unforgettable encounter at life’s next delightful turn.

Response from Property: Dear guest, hello! We sincerely appreciate your recognition of our front desk service, and at the same time, we are very sorry that the service did not bring you a satisfactory experience. Regarding the hairdryer issue you reported, we attach great importance to it and have conducted a detailed investigation: after receiving feedback, the switchboard immediately coordinated with the attendant to handle it, but because your roommate was taking a bath at that time, the problem could not be solved on spot; after the guest finished bathing, the attendant came to your room again to confirm the fault and replaced it with a working hairdryer on the spot for you We realize that there may be a delay in information transmission or unclear explanation during the service process, which led you to mistakenly believe that you did not receive help. apologize for this and will strengthen the collaboration between departments and the situational communication training of employees in the future to ensure that similar situations can be more proactive and transparent. In addition, we have carried out a comprehensive overhaul of all guest room equipment and optimized the emergency response process, striving to solve problems quickly while making guests feel warmer service. Your feedback is our driving force for improvement. Xiao Xin sincerely looks forward to your next stay, giving us the opportunity to present you with a more perfect!

Response from Property: 尊敬的賓客您好，感謝您用滿分好評為我們記錄下這段美好的回憶！酒店從地下830米深處開採的火山巖溶地下温泉水，出口處水温為53°C，我們將温泉水引入每間客房，客人置身客房，便可獨享天然温泉私湯之愜意，感受潤滑之快感~您還可以移步酒店一層，沐浴在酒店為您打造的室外温泉泡池，身居鬧市就可靜享天然湯泉給您的無盡歡暢！您的滿意是我們最大的追求，期待與您再次相逢在詩意的遠方。

Response from Property: 尊敬的賓客您好，很抱歉此次入住讓您遇到不好的體驗，在衞生標準方面我們確實沒有達標，經過酒店相關部門的排查，原因是天氣回暖，就導致衞生間下水道容易出現蚊蟲方面問題，客房部已着手將您入住的房型全部統一做消殺工作，避免您遇到的情況再次發生。小鑫對此感到非常的抱歉，同時也很感謝您願意提出酒店的不足之處讓我們有機會進行改正。我們願意在顧客們的監督下進行成長，為大家帶來更好的入住體驗！

Response from Property: 尊敬的賓客您好，非常抱歉讓您在入住期間遭遇智能設備使用困擾，我們完全理解科技體驗未能達到預期時的失落感。客房部經理全面測試了房內系統，確認設備運行狀態正常。根據歷史數據回溯，推測可能是您使用時段出現短暫網絡波動影響了指令響應。為保障體驗穩定性，我們已讓技術部門升級了網絡系統，客房部服務人員也將24小時提供上門協助服務。若您願意給我們再次服務的機會，我們將為您安排技術專員全程護航您的下一次智慧入住體驗！

Response from Property: Dear guests, I am sorry that this check-in did not give you a satisfactory experience. Room bathroom door design is hanging door, push-pull type, because the floor problem so there is no underground track, Xiao Xin also check with the manager, the door can be normal push-pull and lock Ha! Hotel 24 hours will provide services for customers, during the stay if you encounter any problems, you can always consult the waiter, we will do our best to deal with you! Xiao Xin thank you for your feedback, looking forward to receiving you again, to provide you with a better service experience!

Response from Property: Dear guests hello, thank you for choosing Xinyuan Hot Spring Hotel! The hotel is the airport shuttle bus line 1 starting station, at 06:00-21:00 PM, every half-hour, so that you check in at ease, traffic worry-free; Xinyuan all-day staff look forward to your visit again Oh!

Response from Property: Dear guest, we are very sorry that your stay with us did not meet your expectations. We also appreciate your candid feedback. Your satisfaction is our wish, and providing you with quality service is the unchanging goal of our hotel. Regarding the issues you raised about the room facilities, we will do our best to speed up the update process to offer a more comfortable stay for every guest who comes to Xin Yuan. Thank you for your support and understanding. We will work harder to bring you a better experience!

Response from Property: Dear guests, hello! Thank you for choosing to stay at Xinyuan Hot Spring Grand Hotel! The hot spring of the hotel comes from volcanic rock formed by the movement of the earth's plates over ten thousand years ago in Hainan Island, with a depth of 830 meters. pH value of the hot spring water is 8.90, which is slightly alkaline and rich in various minerals and trace elements. It provides effects such soothing, calming, moisturizing, hydration, and anti-inflammatory and anti-aging for the skin. Therefore, your skin will feel smooth after taking a hot spring! Xiao Xin looks forward to your return with your family and friends, and we hope to provide you with high-quality service and hot spring experience, as well as earn your five-star review this time!

Response from Property: Dear guests, I am sorry to make you feel dissatisfied with the service during your stay. At the same time, Xiao Xin also thanks you for your suggestions to us. The leaders attach great importance to the service problem, to provide guests with thoughtful service and help to make our responsibility, we will strengthen the training of service awareness of the waiter, for each customer can have a satisfactory check-in experience! Thank you for your trust and feedback, Xiao Xin would like to grow in the supervision of everyone, also look forward to you can continue to pay attention to us, let you see our changes!

Response from Property: Dear guests hello, I am glad that you can choose to stay in Xinyuan Hot Spring Hotel! With the development of the intelligent era, we also follow the trend, equipped with different functions and styles of rooms for customers to choose from, at your request, you can turn on the room equipment, answer hotel service, consult the Baidu Encyclopedia and enjoy free music, with 830 meters of deep-water natural hot spring directly into the room, so that guests can enjoy the spa treatment without leaving home. Hope you can continue to pay attention to Xiao Xin in the future, and tell us more feelings and experiences when you stay in the future, look forward to your visit again!

Response from Property: 【Free Experience at the 21st Floor Sky Gym】Hello dear guest, it's great to have you stay at Xinyuan Hot Spring Hotel and feel satisfied with your experience! Our air gym is located on the 21st floor. The whole french window has a good view of the scenery of Haikou city. The opening hours are 08:00-22:00. You can open the entrance guard of the gym for free with your room card! At the same time, Xiaoxin would like to thank you for your feedback. We have asked the room attendant to investigate all the door locks of your room type, identify the problems, and repair and replace them. It is our unshirkable responsibility to provide satisfactory facilities and services for future guests. Xiaoxin hopes you can come again and present you with a better check-in experience!

Response from Property: Hello, distinguished guests. I'm sorry that our breakfast is not to your taste. The breakfast buffet includes Chinese and western dishes, from milk, freshly ground coffee, soya-bean milk to yogurt, from steamed buns, noodles, congee to bread, dessert, fruit and so on, there are 52 styles of breakfast buffet which are changed every day. Although many guests give good comments on breakfast, we don't satisfy you because we don't do it well enough. We will continue to upgrade the variety and taste of breakfast, hope you can come again to taste, if you like the kind of food, you are welcome to tell us. In addition to toilet facilities, housekeeping and engineering staff to your room equipment inspection, the toilet is flushing, but the use of too many buttons due to the reaction is not very sensitive, now the staff has been timely replacement of the flush button, has returned to normal use. We hope to give you a perfect experience next time, thank you for your support!