Echarm Hotels in Haikou

Very satisfied! The hotel is located in the vicinity of Hainan Building, the Provincial Government, the Financial Building, and the Sun Moon Duty Free City, which can be reached in just over ten minutes on foot. The hotel has its own parking lot, which is very convenient. The hotel lobby is large, the breakfast is rich, and the room is clean, tidy and comfortable. In short, it was a very satisfying trip!

Very satisfied with the stay, the room facilities are complete, the bed is clean and comfortable, the hotel is in a good location, convenient for travel, the front desk service attitude is very enthusiastic, and there is brown sugar ginger water in the lobby

The service... is very good and the room is very clean! We were upgraded to a suite, and breakfast was provided the next day, which included pink soup, which was delicious! The room environment is good. It's very convenient to go to Friendship Sunshine City. It's pretty good.

The whole experience from check-in to check-out was perfect! The staff was friendly and responsive; the room was clean and warm, the facilities were smart and convenient, the sleep quality was high, and it was the best value for money! ”The hotel's attention to detail was amazing! The slippers were non-slip and the toiletries were of high quality. The front desk provided travel advice, and the concierge helped with ticket bookings. It was a perfect feeling at home! ”The aromatherapy in the hotel lobby was very comfortable, the breakfast was great, the room was clean, there were souvenirs when you checked in, the weather in Hainan was particularly sunny, and the scenery was beautiful

I can't understand how the service can be so bad! Face recognition has been done on the day of check-in, but I can't do it for a long time. I asked the front desk if I could let the cleaning aunt open the door first, and then send it up when the room card is made. The front desk told them that they didn't have a room card that could open the room. Can wait, wait for 20 minutes to get it done. The next day, I need to update the room card to renew my stay. After the update, I went upstairs and found that the room card could not open the door. I came down to update it again. I still couldn't open it. Then the cleaning aunt opened the door. The room card that could be opened will be sent later. Is it so difficult to update a room card? And obviously the cleaning aunt has a card that can open the door. Why did I tell me on the day of check-in that there is no card that can open the door, so that I can wait at the front desk for so long? Checked out today, I need to print a water bill, and I can make a mistake in the month of my stay. There are only a few messages in the water bill. I can make various mistakes. I printed it several times before printing it correctly. The water bill needs to be stamped. The front desk informs that the person who is in the seal is not there. Is your hotel so capricious? During the peak check-out period, the person who is in the seal is not there and there is no timely and effective response. Later, WeChat sent me a photo of the water bill. I said that I need to scan the copy. It is very simple to take a photo with the scanning all-round king. The result is that I can't get it. The reason for not getting it is that I have not done the scanned version for the guests. It is said that other guests are taking pictures. I can understand that the front desk is lazy. Three consecutive days with the front desk, each time there are outrageous problems, the service industry is also unique to do this, I can understand the problem caused by objective factors, encounter problems to solve, but I believe that no one is willing to accept because of lazy or not An outrageous situation as an excuse or an excuse!

HL's service at the front desk is particularly good, responsive to all requests, warm and thoughtful. The room is large and has an indoor balcony. It would be perfect if there was a clothes drying rack on the balcony.

設施：全屋有小度智能控制，感受不錯 衞生：乾淨整潔，房間沒有異味 環境：高鐵站附近，交通也比較方便 服務：前台小姐姐很熱情，又問必答，看到我們有孩子，還貼心的送了小零食和水