Guest User
April 27, 2025
The room I booked through Ctrip (room rate is less than 1,100 yuan per night), I was informed in advance that I needed to delay check-out until 3 pm, and I was willing to bear the delay fee of JPY7,500. Because there were two 12-year-old children staying, Ctrip replied that it could only be handled directly at the front desk. On the day of check-in, the hotel informed Ctrip that this room type was a random room type, and if there was a delay, it could only be handled by adding JPY26,000. I had previously booked random room types through other agents and could also pay for delays. It can only be said that it was a service problem of the hotel for the Ctrip platform. It was clear that two children were staying, but they ignored the safety factors and asked for a high fee to delay check-out. I hereby give the hotel a very bad review. Ctrip manager Gu has a very good attitude and contacted the hotel many times about this matter. Unfortunately, it still could not be resolved in the end.
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