Radisson Gwalior

We had a wonderful time

The Hospitality's of radisson gwalior is outstanding, the staff are of radisson are unforgettable. Many thanks to Nitin the baby guy in the restaurant & chef kuldeep.

Excellent Trip.. Nice property and nice staffs.. All of the staffs are so courteous well behaved.. Will recommend all to visit this property..

We were staying in Radisson Gwalior for 1 night, however unfortunately my wife slipped in the washroom late night and got a very painful knee injury. We called the staff for help and they came quickly. Mr. Himanshu was the duty manager and he immediately arranged a vehicle to take us to the nearest hospital. He also arranged a lady staff (Nivedita) to go ***** to assist my wife. Later he sent one of the security guard also to be ***** with us. As it was late in the night and a new city for us, the hotel staff managed everything in the hospital. Before we reached the hospital (which was barely a few mins away from the Radisson hotel), the hotel had already informed the hospital staff and they were all ready to do the checkup immediately. The hotel staff (Nivedita, Security Guard and the driver) managed all coordination like bring medicines, calling doctors, getting x-ray done I didn't need to bother about anything. Within 3 hours we were back to our hotel room. Nivedita (the lady staff) styed with my wife all throughout. Her duty was about to end when the injury happened, still she extended and stayed ***** with us. The next day we had a morning check out. Himanshu again checked about my wife's health. My wife was still in pain and was able to walk only with assistance. We had a train to catch that we didn't want to miss. Himanshu arranged a packed breakfast and a drop to the station and also sent a lady staff (Rani) ***** with us. Rani not just assisted till station, she in fact held my wife and supported us to the platform. She waited for the train to come. She also helped My wife to board the train. I can't forget and can't thank the whole team of Radisson Gwalior enough. Thanks to Himanshu, Nivedita, Rani, The security Guard, the driver and everyone else who supported us.

Reception seems really good with a ample amount of hospitality fulfilling the need of a customer. Overall hospitality seems well maintained in the hotel. But the amount charged for a room, with food seems high for the service provided regarding wi-fi, cleanliness with water drops from the roof.