Sofitel Guiyang Hunter Reviews

I had a great stay at the hotel and guest service managers from ground floor to lobby level are friendly and proactive in offering assistance. Special remarks to Miss Shauna for her efficiency and welcoming character to handle guests’ request.

Really beautiful hotel with great view & location. The breakfast quality is exceptional.

We were really satisfied with the room design – it was both Instagrammable and comfortable, and the view was absolutely lovely! The location of the hotel is quite good too – just around a 12-minute walk to the metro or bus, which made getting around the city very convenient. Special thanks to the captain during breakfast; his service was truly top-notch. He consistently checked on guests with a warm smile, which made our mornings even better. Also, a big shoutout to Rabby for kindly assisting us when we asked about taking the bus around the city – really helpful! There was just one issue we encountered during our stay. On the first day, we noticed that the hair conditioner couldn’t be pumped out and the hair dryer wasn’t functioning well. After we reported it, the team responded quickly by providing bottled conditioner and a replacement hair dryer – which we appreciated. However, a few days later, housekeeping took away the replacement conditioner bottles, and we were left without any again. When we brought it up a second time, the team finally discovered that the original conditioner pump was broken and fixed it immediately. While we’re happy with how quickly the staff responded, we do feel that for a 5-star hotel, it’s important to ensure that room amenities are checked thoroughly before guests check in. Overall, we still had a great experience and appreciate the excellent service from the team!

This is a great hotel to stay in with amazing views and amenities. It’s always a pleasure to stay here. The staff is always helpful and I’m so glad I met Shauna (Wang Cong). She was very helpful and was able to speak fluent English (which is really helpful when your Chinese isn’t the best)

The second time I came to Sofitel Hotel, It's really a great stay experience.Victor and Flora at the front desk are really great.Presented New Year gifts and fruits, and upgraded the room.

Everyone was nice at Sofitel and kids enjoyed the hotel buffet and pool. Hotel is centrally located so it’s a short walk to 甲秀楼。 Thanks for a lovely stay.

Overall, it did not meet our expectations, especially when compared to another hotel we stayed at in Guiyang. The room amenities were in poor condition, and both the pillows and bed were less than comfortable.

Hotel is nice, staff are polite and helpful. Their Desk Relation Manager Shauna 王聰 is very impressive.

Everything 's fine except for the SPA service was unavailable

Location is perfect ,the hotel is in the downtown And the service is warm and professional, especially front desk Shauna.and.nora

good location and perfect service of the staff shauna and jerry ！

设施：good 服务：perfect

Excellent services and great location. Flora and Kelley so nice

So pretty good. That geographical environment is very good very good. I will come more often. Thanks for Sophie. Your staff happy new year.