The Ritz-Carlton Tenerife, Abama

Very very bad experience!! First of all, all services are delayed. When we checked in on the first day, the luggage was put on the cart by the staff, and it was not delivered half an hour after we checked in. We called to inquire and the reply was ASAP. As a result, we couldn't wait to go out to find the luggage and found it was still at the door of the hotel. Several staff members standing next to it were chatting. Any room services during the stay started at half an hour. Then it was a thunder that made us run directly to the front desk to quarrel!! At about 10 o'clock in the evening, we went back to the room to ask and found that the door was open. There were two cleaners cleaning the room, and our quilt was thrown on the floor! ! ! ! ! When they saw us coming in, they wanted to put the quilt on the floor back on the bed! So we slept with the quilt thrown on the floor these days? We immediately went to the front desk to report this situation, and the front desk only said: Sorry, they will report it to the housekeeping department. There was no other solution. We asked angrily if this was reasonable? He just said, then he would buy us a drink. Who needs a drink from you? The expressions of the staff were empty from the beginning to the end, which made me doubt whether this is really the normal service attitude of the Ritz-Carlton Hotel. Only when we asked them for the complaint email did they get a little nervous. BTW, some of their staff are obviously racist. When we were waiting in line for breakfast, the staff would smile and talk to the foreigners in front of us, but when it was our turn, they suddenly turned sour and talked to us very rudely. The staff we met on the road also pretended not to see us. Finally, there is a room on each floor of their hotel that continues to make noise. It has not been solved after many feedbacks. It must have been a problem for more than one or two days. Friends who like quietness don’t need to consider this place. The sound insulation is very poor. The people next door blow dry their hair and play music, and people passing by and talking outside the door can all be heard clearly. Ha^^ In summary, the cleanliness that a normal hotel should have, the good service attitude of the staff, and the quiet and comfortable rest environment in the room are not achieved in the Ritz-Carlton. It can even be said to be extremely poor.

The overall service is disorganized and poor, the front desk is inefficient, and the hotel is in a remote location. To be honest, I don't recommend it. The service is disorganized and poor, not at all the quality of service of a luxury hotel

酒店比較老但是整體還可以，娛樂設施很少

Very good, the hotel has many snacks, private beaches, and many restaurants, which is very suitable for vacation. The service attitude is very good!

너무너무 좋아요. 위치가 아바마라 아데헤 쪽 관광 지역에 떨어져 있고 주위에 아무것도 없지만 저는 아바마 이 한적한 곳이 더 좋았어요. 이외에 어느 것 하나 안 좋은 점이 없는 곳입니다. 테네리페 에서 휴양을 보내고 싶다면 이 곳이에요. 서비스 시설 최상이고 너무 아름다운 곳입니다. 강력 추천!