Rezen Longuu Hotel Guangzhou

Rezen Longuu Hotel Guangzhou Reviews

Rezen Longuu Hotel Guangzhou

Guitian Building, No. 705 South Guangzhou Avenue, Haizhu District, Guangzhou, Guangdong, ChinaSee Hotel Details
Rezen Longuu Hotel Guangzhou
Rezen Longuu Hotel GuangzhouRezen Longuu Hotel GuangzhouRezen Longuu Hotel Guangzhou
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1 night

Guest Reviews

9.5/10
Outstanding
4567 review
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(4567)
Positive reviews(4489)
Reviews with photos/video(925)
Friendly front desk staff(543)
Easy to get around(472)
Classy environment(423)
Delicious breakfast(362)
Close to metro(205)
Perfect for business trips(139)
Would stay again(133)
Negative reviews(78)
Guest User
Light Luxury Light Joy Big Bed Room (Sunshine City View+Office Leisure+Bare Sleep Bedding)
Stayed in Jun 2025
Couple
1 review
8.0/10
Very Good
Posted on Jul 30, 2025
Enjoyed breakfast. Really appreciated the laundry room. The front desk person should not make assumptions about language—not all East Asian looking guests speak Putonghua.
Response from Property: 尊敬的賓客：您好！很遺憾此次入住未能達到您的期望，對於本次住宿未能讓您滿意這點我們深表歉意，酒店一直希望把最舒適的房間最温暖的服務帶給客人，但卻未能如願，努力滿足每位客人的入住需求，是我們一直秉承的服務理念，我們致力於為每位客人營造温馨舒適的入住氛圍，因為我們明白，作為旅程驛站，和客人同頻成長是酒店得以發展重要條件，我們也會虛心接受您的意見並做出整改，也誠邀您再次入住酒店，看看小譽的改變，期待您的再次迴歸！
Wan Sin Tan
Light Luxury And Elegant King Size Bed Room (leisure Office+mini Fridge+bare Sleeping Bedding)
Stayed in May 2025
Couple
2 review
10/10
Outstanding
Posted on Jun 24, 2025
Great, staff are friendly and helpful - even helped me to call a Didi as my overseas Alipay sometimes doesn't work. Thank you.
Response from Property: 【辦理入住有迎賓茶】尊敬的賓客，您好！非常感謝您選擇麗呈朗譽酒店客村地鐵站店並給予關注和肯定。您的支持與鼓勵是我們不斷前進的動力，願我們陽光温情的服務為您帶來至尊的服務體驗。歡迎您再次光臨！
Anonymous User
Light Luxury And Light Joy Twin Room (Sunshine City View+Office And Leisure+Bare Sleep Bedding)
Stayed in Feb 2025
Family
32 review
9.5/10
Amazing
Posted on Mar 22, 2025
Overall is nice, worth to try. Convince and easy to find it. Good.
Response from Property: 【冰箱含免費軟飲】尊敬的賓客：您好！感謝您對麗呈朗譽酒店廣州客村地鐵站店的信賴！更感謝您的不吝誇獎與強烈推薦！當真是愛在麗呈難以離開，麗呈朗譽是您在廣州這座城市最美、最温暖的家，希望您有時間常回來看看喲！
Anonymous User
Light Luxury And Light Joy Twin Room (Sunshine City View+Office And Leisure+Bare Sleep Bedding)
Stayed in Aug 2024
Family
3 review
10/10
Outstanding
Posted on Sep 9, 2024
Friendly staff, close to metro station, not very close though
Response from Property: 尊敬的賓客：您好！感謝您對我們服務的認可，客人的每份需求都是我們真誠為之努力的方向。我們一定更加努力，打造五星級水準，期待下一次的出行中，我們能為您創造更加完美的服務！
KulMang
Light Luxury And Light Joy Twin Room (Sunshine City View+Office And Leisure+Bare Sleep Bedding)
Stayed in Feb 2024
Family
4 review
10/10
Outstanding
Posted on Mar 25, 2024
hotel is extremely modern and really comfortable to stay for the 3 nights i was here. overall a solid stay!
Response from Property: 謝謝閣下的滿分點評， 您的支持與鼓勵， 是我們前進的最大動力。麗呈朗譽酒店廣州客村地鐵店以不斷的為客人營造温馨舒適的居住環境而努力， 以最高的性價比滿足不同賓客的要求。小譽全體家人期待您的再次光臨！
Guest User
Light Luxury And Elegant King Size Bed Room (leisure Office+mini Fridge+bare Sleeping Bedding)
Stayed in Oct 2023
Traveling with friends
4 review
10/10
Outstanding
Posted on Nov 5, 2023
The service was excellent. And nice. High-tech hotel is good for ordering food!
Response from Property: 感謝您對我們的全五分評價，我們會帶着您的鼓勵和支持繼續努力， 相信我們一定會做的更好！ 感謝您一直的支持！ 祝順安！
Guest User
Light Luxury And Light Joy Twin Room (Sunshine City View+Office And Leisure+Bare Sleep Bedding)
Stayed in Dec 2024
Family
17 review
10/10
Outstanding
Posted on Jan 19, 2025
good luck
Response from Property: 尊敬的賓客：您好！非常感謝您抽出寶貴時間為我們提供好評，您的肯定是我們前進的動力，我們將一如既往地提供優質服務，確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗！期待您的再次光臨！
Sindhu
Light Luxury Selected Big Bed Room (Leisure Office+Mini Refrigerator+Bare Bedding)
Stayed in Jun 2024
Business traveler
7 review
9.5/10
Amazing
Posted on Jul 18, 2024
Value for Money!
Response from Property: 尊敬的賓客：您好！非常感謝您對酒店的性價比給予高度評價，我們始終以誠信、透明、合理的價格策略為客人提供高品質的服務，在未來的陪伴中，我們將一如既往地努力提升品質和服務水平，為客人創造更大的價值，謝謝您的支持和讚賞，祝您旅途愉快！
Tze Yong
Light Luxury Light Joy Big Bed Room (Sunshine City View+Office Leisure+Bare Sleep Bedding)
Stayed in Aug 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Oct 20, 2024
Good!
Response from Property: 尊敬的賓客：您好！謝謝閣下的滿分點評，您的支持與鼓勵，是我們前進的最大動力。麗呈朗譽酒店廣州客村地鐵店以不斷的為客人營造温馨舒適的居住環境而努力，並以最高的性價比滿足不同賓客的要求。小譽全體家人期待您的再次光臨！
Guest User
Light Luxury Selected Big Bed Room (Leisure Office+Mini Refrigerator+Bare Bedding)
Stayed in May 2025
Business traveler
29 review
5.0/10
Posted on Jun 6, 2025
The experience at the beginning of the stay was very bad! When checking in, a male receptionist at the front desk said that since it was my first stay, he upgraded my room type in the name of seeing the Guangzhou Tower. As a result, I was arranged to a very small room with a tiny window and the air conditioner was very small and did not cool. The temperature of such a small room could not be lowered for a long time. Later, I called and a maintenance master came and said that it was normal. I said I didn't believe it. You open an empty room and we will test whether it is as you said. He could only call a woman who looked like a supervisor and tested the air conditioner again. At my strong request, he changed my room. It turned out that the room area was much larger and the air conditioner was normal. I felt a sense of being deceived. The photos of the room type booked online did not match the room I stayed in for the first time. If it weren't for the air conditioner, I might have been kept in the dark and thought that all room types were like this. I was also deceived that the room type was upgraded. In addition, when I booked on Ctrip, there were two enjoyment services, self-service afternoon tea and a bowl of noodles late at night. As a result, none of them were provided to me, and no waiter took the initiative to deliver it or remind me where to use it. I was really angry. After I checked out, they kept asking me for good reviews on WeChat for two days. I told them about my complaints on WeChat, but they didn't even apologize. This is the first time I've seen such a low EQ business. But to be honest, after I changed the room, the environment was obviously improved. Their breakfast environment was good and the variety was rich, which was worthy of recognition. So for the hygiene, environment, and facilities, I averaged the two rooms and gave them three stars.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I'm sorry that this stay did not meet your expectations. You booked a light luxury selected king-size bed room with a 1.5M king-size bed and no windows. The room was sufficient that day. When checking in at the front desk, you were upgraded to a 1.8M king-size bed room with an external window. The window can be opened and ventilated to the outside. You said there was a problem with the air conditioner. You checked in at 11 a.m. and went to the room. At 11:10, they called to say that the air conditioner was broken. 10 minutes was indeed a short time. The hotel engineer went over to check and found that the temperature could be adjusted normally, and the cold wind was also blowing. The temperature in Guangzhou was more than 30 degrees in June, and the hotel room was exposed to sunlight. It took a little time to cool down. The hotel can upgrade you when you book a room. There is no need to say that there is a problem with the room and you will not be given a change of room. Your strong request is nonsense. We just want the hotel to change you to a better room type. The hotel did not expect that changing your room would become the reason for your complaint again? The upgraded room is different from the room you originally booked, and the upgraded room is larger, with windows instead of windows. How can it match the room you booked? The hotel afternoon tea is from 15:30 to 18:00, and the late night noodles are from 22:00 to 23:59, which is shown on the booking interface. There are signboards at the front desk area when checking in. If you deliberately don't go, can the front desk catch you? And you didn't stay for one night, but for three days. If you have to blame the hotel for staying for one day, it may be that the time was different and you didn't meet it. You said it after you stayed for three days and left the hotel. This is a bit inexplicable. Thank you for your stay and comments, and I wish you a happy life!
Tuomasiquanqiufei
Light Luxury Supreme King Room (separate Living Room+elegant Tea Set+bare Sleeping Bedding)
Stayed in Apr 2025
Business traveler
46 review
10/10
Outstanding
Posted on May 21, 2025
The room is clean and hygienic. It is about 500-600 meters from the subway. There are snack stalls downstairs. Licheng is considered to be a good hotel near Kecun. If you live nearby, you will choose Licheng again. 😁😁😁😁😁
Original TextTranslated by Google
Response from Property: 【4樓自助洗衣+烘乾機】尊敬的賓客：您好！非常感謝您對麗呈朗譽酒店廣州客村地鐵站店的支持和各方面的認可，小譽所做的一切都衹為每位賓客帶來更優質的度假體驗，看到您的滿意和肯定，真的非常的感動，小譽會繼續努力，時刻準備着您隨時回來
Guest User
Light Luxury And Quiet Twin Room (soft Lighting+mini Fridge+bare Sleeping Bedding)
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 19, 2025
I originally booked a room without windows, but the front desk upgraded it to a room with windows for free. The room is spacious and well-equipped, and the self-service laundry room is very convenient. There are free drinks in the mini refrigerator in the room, and a bowl of noodles was delivered in the evening. It was just right for the kids as a midnight snack after visiting the Guangzhou Tower, and the kids loved it. The hotel is not far from the subway, about 10 minutes walk, so it is quite convenient to travel. There are many shops and food around.
Original TextTranslated by Google
Response from Property: [If you need a charging cable, please contact the front desk] Dear guest: Hello! We are very pleased that you are satisfied with the hygiene of our hotel. We will continue to keep the guest rooms and public areas clean and disinfected to ensure that your stay is safe and hygienic! Thank you again for your praise!
橙子的橙
Guangzhou Impression Light Luxury Double Bed Room (Canton Tower View + Tranquil Space + Elegant Tea Set)
Stayed in Apr 2025
Business traveler
2 review
10/10
Outstanding
Posted on May 18, 2025
The hotel is conveniently located for dining, shopping and sightseeing. The rooms are clean and tidy. The afternoon tea, fruit and snacks and the midnight soup noodles are very pleasantly surprised, and the breakfast options are also rich.
Original TextTranslated by Google
Response from Property: [Buckwheat pillow is very comfortable to sleep on] Dear guest: Hello! Thank you very much for your good comments on our hotel. We are very happy to see your recognition of our room hygiene and overall environment. We will continue to work hard to improve the quality of service and provide you with a more comfortable accommodation experience. Thank you again for your support and good comments!
Fengkuangdexiaokeaia
Light Luxury Light Joy Big Bed Room (Sunshine City View+Office Leisure+Bare Sleep Bedding)
Stayed in Apr 2025
Couple
22 review
10/10
Outstanding
Posted on May 21, 2025
Facilities: There are restaurants, gyms, and laundry rooms. It is most convenient for business travelers like us. Hygiene: I checked the bathroom and room hygiene when I entered the room, and there was basically nothing wrong. The auntie usually cleans carefully. Environment: There is a subway station not far away, Kecun. There is a large shopping mall on the subway, and there is still a lot of traffic. Service: We will respond to any request! We need some small items during our stay, and they can basically be provided and delivered to the room in a timely manner! Overall, the hotel is relatively cost-effective, and it also provides free afternoon tea and noodles in the evening! The noodles in the restaurant are really delicious, and I can eat two bowls in the morning.
Original TextTranslated by Google
6/9
Response from Property: 【Extensive transportation network】Dear guests: Hello! Thank you for staying at the Regent Langyu Hotel Guangzhou Kecun Subway Station. We are glad to see your good comments on the hotel's location, hygiene and service quality. The hotel is located in the core business district of Guangzhou Tower, Zhujiang New Town and Pazhou Exhibition Center, at Exit C of Kecun Subway Station, adjacent to shopping centers such as Liying Plaza, Hesheng Plaza, and Wanda Plaza, with everything you need for eating, drinking, playing, cinemas and sightseeing. We are committed to providing guests with a high-quality stay experience and look forward to your visit again!
Anonymous User
Light Luxury And Elegant King Size Bed Room (leisure Office+mini Fridge+bare Sleeping Bedding)
Stayed in Apr 2025
Business traveler
1 review
1.0/10
Posted on May 27, 2025
I have always booked tickets on Ctrip. This is the first time I give a bad review to a hotel. It is too outrageous. The environment and service are really "unexpected". There is dust on the table as soon as you enter the door. There is a big cockroach. I don't know which corner of the room it flew out from... I reported this problem to the front desk. The service attitude of the front desk is not good either!! They are very arrogant and do not solve the problem at all. The second point: the front desk was slow in doing things. It took half an hour for me to deliver the takeaway I ordered, and the noodles were clumped together! Third point: The front desk staff of the hotel is such a negative example that I am speechless! I was at the edge of the lounge on the first floor, right at the corner, and I heard the front desk nagging the guests and discussing the guests' privacy. They said that this hourly room was obviously for **, and no matter what the guests are like, you should not criticize others, not to mention that you are distorting the facts here and casually discussing the guests' privacy! ! Staying in a hotel, **, and having the waiter at the front desk imagine the plot behind you! Who the hell dares to live here? ? Does the boss hire these kind of gossipy people as employees? Do you think it's okay to speak so loudly? Is this the quality of a waiter? The soundproofing is really noisy. For such an expensive price, customers should be able to stay comfortably, right? I finally fell asleep, but was woken up by the noise from the neighbors. This is really the worst hotel I have ever stayed in🏨OMG! Fourth point: It is said to be very close to the subway, but in fact it is still about one kilometer to walk there. It is really far from the subway entrance. I was sweating after taking a shower and walking there. That’s it. I wanted to have fun happily, but I couldn’t even guarantee basic sleep quality, which resulted in me not being able to complete my schedule for the next day. I was so sleepy and speechless 😓😅
Original TextTranslated by Google
Response from Property: The above situations have never happened and are all malicious defamation. The hotel has submitted relevant evidence to the court and filed a lawsuit against the illegal acts of maliciously infringing on the hotel's reputation.