Puzzle Hotel (Guangzhou Yongqingfang Chenjiaci Subway Station) Guest Reviews
4.4/5
836 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(836)
Positive reviews(789)
Reviews with photos/video(170)
Convenient location(89)
Easy to get around(75)
Classy environment(65)
Great value for money(65)
Friendly front desk staff(52)
Close to metro(28)
Good audiovisual experience(21)
Nice bathtub(7)
Negative reviews(47)
Adrien
Guestroom - Double Occupancy
Stayed in Jan 2025
Solo travelers
11 review
5.0/5
Outstanding
Posted on Mar 1, 2025
Very good location, close to metro. Bedroom is fine, clean, bed with good mattress.
Despite non smoking in the room, you can smell cigarettes and you can hear mouses or rats walking in the ceiling.
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Jigsaw will be the warmest and most unique one in your memory! Come back to Jigsaw Hotel often, and wish you: well
Guest User
Puzzle Starlight Cinema Tub Double Bed Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 8, 2024
24hr friendly & accomodating frontdesk, strong aircond, strong water pressure, good projector & program collection.fifteen mins walk distance frm CJC statioon.
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Jigsaw will be the warmest and most unique one in your memory! Come back to Jigsaw Hotel often, and wish you: well
Anonymous User
Guestroom - Double Occupancy
Stayed in Jan 2025
Couples
1 review
3.7/5
Posted on Feb 12, 2025
Thanks
Response from Property: 尊敬的客人您好,很抱歉沒有給您帶來一個完美的入住體驗,您要是有什麼客房問題也是可以直接聯繫我們前台,咱們也是會給您處理的呢,祝您生活愉快
Marjolein Adriana Maria
Guestroom - Double Occupancy
Stayed in Jan 2025
Couples
5 review
5.0/5
Outstanding
Posted on Feb 24, 2025
Great value for money, absolute amazing location, clean room, friendly staff who speaks great English
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Jigsaw will be the warmest and most unique one in your memory! Come back to Jigsaw Hotel often, and wish you: well
Silleck
Puzzle Comfort Cinema Double Bed Room (60-Inch Projection)
Stayed in Apr 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on May 15, 2024
Simply the best hotel I’ve stayed at in GZ, and that includes Shangri-la, Sofitel etc.
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Jigsaw will be the warmest and most unique one in your memory! Come back to Jigsaw Hotel often, and wish you: well
Good enough for a few night stays.eating shops and minimart nearby.
Response from Property: Hello, dear guest. I'm sorry that I didn't get your five-star praise. I also look forward to your next stay. Let's do better and make you more satisfied. I wish you a happy life!
Haanii
Puzzle Comfort Cinema Double Bed Room (60-Inch Projection)
Stayed in Sep 2024
Couples
29 review
4.0/5
Very Good
Posted on Jan 6, 2025
Nice cozy hotel with good location near childrens clothers market
Response from Property: Chers invités : Bonjour ! Merci pour votre commentaire de points ! Chaque ville a toujours une raison de faire manquer les gens. Chaque saison a le paysage que nous ne pouvons pas abandonner. Chaque hôtel a ses propres souvenirs doux et chaleureux. J'espère que le puzzle sera le plus chaleureux et le plus unique de vos souvenirs ! De retournez à l'hôtel Puzzle et jetez un coup d'œil. Souhait : Bonne chance.
Guest User
Guestroom - Double Occupancy
Stayed in Feb 2024
Family
1 review
4.2/5
Very Good
Posted on Apr 12, 2024
Room is big and spacious and clean . Wi Fi is strong and there's a fridge. Location wise it's 7 minutes walk to the nearest MRT station ( CHEN'S ACADEMY) and 10 minutes walk to LIWAN LAKE where there's plenty of good food. Last but not least receptionist ( forgot to ask her name) small size young girl is very helpful. Our room bathroom water outlet was stuck and happened that maintenance guy was on emergency leave, she tried her best to clear the blockage. Finally it was cleared and tqs her for doing a great job.
Response from Property: Thank you for your comments on the hotel. I am very happy to help you. I look forward to your next stay. Have a happy life!
YEO SOON
Puzzle Prime Cinema Twin Room (60-Inch Projection)
Stayed in Mar 2024
Family
2 review
4.2/5
Very Good
Posted on Apr 19, 2024
Location is good. Staff was friendly and helpful. Worth for the price and will stay again
Response from Property: Distinguished guest: Hello! Thank you for your comment! Every city always has a reason to miss, every season has the scenery we can't give up, and every hotel has its sweet and warm memories. I hope the jigsaw puzzle will be the warmest and unique one in your memories! I often go back to the jigsaw hotel to have a look. I wish you all the best.
Enhui
Guestroom - Double Occupancy
Stayed in Oct 2023
Solo travelers
7 review
5.0/5
Outstanding
Posted on Dec 3, 2023
Visiting family in the area and needed a place to sleep. It’s the best choice ever. Staff were friendly and they helped me to print my boarding pass. They cleaned my room every day and were very accommodating. I saw a staff spent time with helping a guest who lost his phone in the street. Very heart warming. I will definitely stay again!! Thank you for the 5 stars experiences.
Response from Property: Dear customers, thank you for your good comments on the hotel and look forward to your next stay!
Jianchi
Guestroom - Double Occupancy
Stayed in Jun 2023
Solo travelers
28 review
2.2/5
Posted on Aug 12, 2023
Services below average
Response from Property: Dear guest, thank you for your choice to stay and your feedback. We sincerely apologize for the unpleasant experience we have brought you. Can you describe in detail what dissatisfied you so that we can make improvements? The hotel also hopes to get in touch with you and looks forward to your next stay to experience our better service.
Guest User
Puzzle Comfort Cinema Double Bed Room (60-Inch Projection)
Stayed in Jan 2025
Solo travelers
5 review
4.7/5
Amazing
Posted on Feb 24, 2025
The room is nice. It's my first time staying in this kind of room. I'm a little uncomfortable with the quilt, but I slept well at night.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,很抱歉沒有給您帶來一個完美的入住體驗,您要是有什麼客房問題也是可以直接聯繫我們前台,咱們也是會給您處理的呢,祝您生活愉快
Kaibab
Guestroom - Double Occupancy
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 24, 2025
The room is very good, the bed is very comfortable, the sanitary conditions are also very good, the hot water for shower is also very large, the location is also very convenient, there is a morning tea shop downstairs which is also delicious and the service is good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city has a reason to be missed, every season has its unforgettable scenery, and every hotel has its sweet and warm memories. I hope the jigsaw puzzle will be the warmest and most unique one in your memory! Come back to Jigsaw Hotel often, I wish you all the best.
Not bad! It's still a bit far from the subway station (about 800m walk), but the room is big, the facilities are very good, and you can check out late until 2pm!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city has a reason to be missed, every season has its unforgettable scenery, and every hotel has its sweet and warm memories. I hope the jigsaw puzzle will be the warmest and most unique one in your memory! Come back to Jigsaw Hotel often, I wish you all the best.
Guest User
Guestroom - Double Occupancy
Stayed in Nov 2024
Other
3 review
3.0/5
Posted on Dec 20, 2024
It was quite uncomfortable. I thought it was nothing when I woke up in the morning, so I ignored it. When I got home, I saw that it was smaller. It should be because I took a bath in the hotel bathtub last night.
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry that we did not bring you a perfect stay experience. Our bathtubs are disinfected for each guest. If it was due to the bath, you would have reacted on the spot. Have you gone to the hospital for a check-up? Let’s see what causes it?