Runting Serviced Apartment (Datang Metro Station, Guangzhou) Reviews
Runting Serviced Apartment (Datang Metro Station, Guangzhou)
Room 1, Floor 1, No. 30, Datang Donghua Street, Hongwei Village, Haizhu District, Guangzhou, China, Haizhu District, Guangzhou, Guangdong, ChinaSee Hotel Details
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1 night
Guest Reviews
8.6/10
1008 review
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Verified reviews
Location8.7
Amenities8.5
Service8.8
Cleanliness8.7
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All reviews(1008)
Positive reviews(951)
Reviews with photos/video(400)
Friendly front desk staff(111)
Classy environment(80)
Convenient location(78)
Easy to get around(72)
Average sound insulation(34)
Close to metro(17)
Excellent room layout(9)
Stayed multiple times(5)
Negative reviews(57)
Mian ABDUR REHMAN
Deluxe Queen Room
Stayed in Mar 2023
Business traveler
41 review
2.0/10
Posted on Apr 14, 2023
Not ok hotel D class hotel .. Not A & Not B & Not C .. Only C class .
Response from Property: 您好,首先我不知道我們哪裡做得讓您不滿意您要這樣給這個差評 首先,您一到我們前台就告訴您不能接待外賓您並沒有告訴我們你有香港身份證 您訂房的時候也有清晰的看到不接待外賓 僅接待大陸和港澳台客人 您還是要為難我們前台 其次 您説您有香港身份證後也給您辦入住了 最後雖然您未經前台小姐姐同意拍了別人照片這是不禮貌的 但是我們依然以最高的誠意歡迎你下次光臨 也能給我們像您當面解釋的機會!(Hello, first of all, I don't know where we did it to make you dissatisfied. You should give this negative review like this. First of all, As soon as you arrived at our front desk, you told us that you couldn't receive foreign guests. You didn't tell us that you had a Hong Kong ID card. When you booked the room, you could clearly see that you didn't receive foreign guests. You only received guests from **************, Hong Kong, Macao, and Taiwan. You still had to face difficulties at our front desk. Secondly, after you said you had a Hong Kong ID card, you also checked in for you. Although it was impolite for you to take someone else's photo without the consent of the front desk sister, we still welcome you with the highest sincerity Next time you visit, you can also give us the opportunity to explain in person!)
Guest User
Duplex 2-bed Room
Stayed in Nov 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Dec 11, 2024
I am very satisfied with this experience. The location of the hotel is very convenient. It is close to the city center and transportation hub, making travel very convenient. The area around the hotel is very lively and the facilities are very complete. The room is spacious and bright, the bed is comfortable and soft, the bathroom is clean and tidy, and most importantly, the hotel service is very thoughtful. The front desk staff was very friendly and provided me with a lot of useful tourist information. The room service is also very timely and cleaned on time every day.
Original TextTranslated by Google
Response from Property: 【Free laundry and luggage storage】Dear guests: Hello! Thank you for your high score review. Your support and encouragement are the greatest motivation for us to move forward. Runting Hotel strives to continuously create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Xiaoting looks forward to seeing you again!
Guest User
Cozy Queen Room
Stayed in Nov 2024
Other
1 review
10/10
Outstanding
Posted on Dec 4, 2024
The hotel facilities are well maintained and the rooms are clean and tidy. The receptionist at the front desk was very enthusiastic and checked me in quickly. She also patiently introduced me to places to eat nearby when I asked. If there was anything during the stay, the service staff came to help quickly. The price-performance ratio is very high, and all the necessary services are provided. The hotel is located in Haizhu District. The environment is pretty good and it is close to tourist attractions. There are restaurants, supermarkets and fruit shops nearby, which is quite convenient. This hotel is quite comfortable and satisfying. Already looking forward to the next stay.
Original TextTranslated by Google
Response from Property: [24-hour front desk service] It is really exciting to see the simple yet profound praise from the guests, and they also recognize our service so much~ I am very happy to provide the most considerate and meticulous service to every guest. Encouragement for every guest is the greatest support and encouragement for the hotel. We will serve every guest attentively and look forward to meeting you again~
Guest User
Cozy Queen Room
Stayed in Oct 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Dec 2, 2024
I have stayed in this hotel for several days. I would like to share my experience. It is a hotel with a relatively high cost-effectiveness in Haizhu District. The room facilities are OK. The sheets and quilt covers are very clean. After arriving at the hotel, I looked at the room and decided to pay to upgrade the room type. The exclusive king-size room is quite good. It is a room with an external window. It happened that the weather was very good in the past two days. The blue sky and white clouds outside were so beautiful. There were sofas and tables in the room. The 1.8-meter bed was very large, soft and comfortable. The surrounding environment was not bad. There were many night snack stalls and a variety of delicious food in the snack street behind at night. The service attitude of the front desk and room staff was also very good. Check-in was also very fast. The hotel also has a self-service washing machine for washing clothes, and you can dry them directly without worrying about hanging clothes. You can choose to stay here. I recommend it!
Original TextTranslated by Google
Response from Property: 【Free laundry and luggage storage】Dear guests: Hello! Thank you for your high score review. Your support and encouragement are the greatest motivation for us to move forward. Runting Hotel strives to continuously create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Xiaoting looks forward to seeing you again!
Guest User
Cozy Room
Stayed in Oct 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Dec 19, 2024
The room is very clean, and the facilities are not outdated. The front desk staff was very patient and stood up immediately to answer any questions they had, just like a bank. The hotel has 5th and 6th floors. There is also a restaurant on the third floor where you can have morning tea. There are many small shops selling pan-fried buns, steamed buns, and rice noodles downstairs.
Original TextTranslated by Google
Response from Property: [24-hour front desk service] It is really exciting to see the simple yet profound praise from the guests, and they also recognize our service so much~ I am very happy to provide the most considerate and meticulous service to every guest. The encouragement for every guest is the greatest support and encouragement for the hotel. We will serve every guest attentively and look forward to meeting you again~
Guest User
Cozy Queen Room
Stayed in Jan 2024
Couple
8 review
2.0/10
Posted on Feb 25, 2024
Hygiene: The toilet is super smelly and the room is also smelly. It smells even when you open the window. And the towel should be carefully used. Is it just for wiping the body? Really admire
Facilities: Look at the pictures for yourself. This room was completely renovated and all were coated with starch. I vomited. If you think these are the only areas that were renovated, you are wrong. The whole room is covered in this way. Also, the bed and the wooden board. There's no difference. My scalp feels numb due to hardness.
Environment: I'm tired of typing, so I just give the highest respect "Five-star negative review!" ! ! 》
Service: I didn’t bring my ID card and I couldn’t find a photo of my ID card at first. I wanted to show the results of official certification such as Guangdong Juma code or WeChat police, but they insisted on showing your ID photo of Alipay and told us that it couldn’t be scanned and they didn’t have such a certificate. If you don’t have a photo of the equipment, you won’t be able to check in. It was 12:30 that night. Fortunately, I found the photo later, otherwise I would have been exhausted🤮
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We will strengthen training on service issues. We apologize for bringing you a bad check-in experience. We will inform relevant departments of your opinions to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Cozy Queen Room
Stayed in Jan 2024
Traveling with friends
1 review
2.0/10
Posted on Feb 25, 2024
The double bed room is small and the bed is hard
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We will strengthen training on service issues. We apologize for bringing you a bad check-in experience. We will inform relevant departments of your opinions to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Bread425
Cozy Room
Stayed in Oct 2023
Traveling with friends
6 review
2.0/10
Posted on Nov 14, 2023
The location is in the market, and the neighborhood is not very hygienic. You can go up to the elevator without swiping your card. There is a billiards room and a restaurant downstairs. The room was not very clean. We also stayed in a very strange room. The window faced the corridor. You could see into the room from the corridor. The window was only one step away from the bed. The sound insulation was very poor. The window can be opened. Remember Close it. In the morning, someone kept banging on the windows, which was really scary. Because you don’t need to swipe a card to get in, it’s really unsafe. I wouldn’t recommend staying there if there are just two girls. You can get a 4-star hotel by adding a few tens of dollars. There are many similar but safer and more comfortable options for free. This is the worst hotel I have ever stayed in. Definitely won’t stay here a second time 🥴
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. The room type you booked is indeed an interior window room with the window facing the corridor. We will improve the other issues you mentioned in a timely manner. We are sorry for bringing you a bad check-in experience. , we will inform relevant departments of our opinions to improve service quality.
Guest User
Cozy Queen Room
Stayed in Sep 2023
Business traveler
2 review
2.0/10
Posted on Dec 20, 2023
Don’t go to rubbish hotels. I spent more than 200 yuan to buy a big bed room on the 6th floor with broken air conditioning. Here’s what happened. I booked a hotel near Canton Tower on Ctrip today and checked in at around 8pm. I woke up in the middle of the night and found that the air conditioner was getting hotter and hotter. The customer service didn't want to change it and even said it was fully booked. Later, I said it was so hot that I couldn't bear the tightness in my chest, so he reluctantly took me to another room. I followed the customer service and went to 7-8 rooms. It turned out that none of these rooms had air conditioners that could cool the room. You read that right, there is no good air conditioner. The temperature of the air conditioner is turned on to 16 degrees and it is still sweltering. Then I had no choice but to go back to the front desk. The customer service said that since it is not cool, there is no other way. The room cannot be upgraded and the room fee is not willing. He retreated, gave me a small fan, and sent me back to my original room! ! ! ! The picture shows the environment of the room. There are floor drains, damaged walls and partitions. The mattresses are laid out randomly, and they are hard mattresses. There is not even a TV in the room of more than 200 people! After three phone negotiations, Ctrip customer service gave me a refund of 60 yuan plus a 50 yuan hotel deductible coupon because it was too late to contact the hotel's higher-level leadership and the receptionist was squeezed to the limit. The air-conditioning problem is still unresolved. I have marked this rubbish hotel for you. I hope it will serve as a warning and pay attention to lightning protection. The last two pictures are deceptive photos of the hotel. You can take a look at the actual comparison #Hope it is useful to you
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We will strengthen training on service issues. We apologize for bringing you a bad check-in experience. We will inform relevant departments of your opinions to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Cozy Queen Room
Stayed in Feb 2024
Couple
1 review
10/10
Outstanding
Posted on Mar 21, 2024
The environment is good. There are a lot of delicious food downstairs. The room is clean and has no smell. The service of the lady at the front desk is very good. It is recommended to stay here. The price/performance ratio is very good.
Original TextTranslated by Google
Response from Property: Thank you dear for your praise of Xiaoting. Your recognition is the driving force for Xiaoting to move forward. Xiaoting has always believed in letting every guest enjoy life, so that you can relax and enjoy life every second you stay here. The beauty, experience the warmth of home, every member of Xiaoting’s family is a considerate, enthusiastic, and warm angel. You are Xiaoting’s forever best friend. I hope to see you again. Xiaoting is waiting for you again. Come and visit~
Guest User
Cozy Queen Room
Stayed in Feb 2024
Solo traveler
22 review
2.0/10
Posted on Mar 28, 2024
Selling dog meat on a sheep's head, I booked a double bed room, and when I arrived it was a loft. Room facilities are old
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your valuable suggestions! We will continue to improve our products and provide you with better services. When checking in, we told you that the room type is a random comfortable double room. Our hotel has a variety of room types to choose from. You can inform the front desk of your needs in advance before your next check-in, and we will try our best to accommodate them according to the actual situation. your requirements. Looking forward to your stay again, thank you!
Guest User
Cozy Queen Room
Stayed in Jan 2024
Business traveler
12 review
6.0/10
Posted on Feb 15, 2024
There are mosquitoes and no TV. It's not worth the price, but it's just a throwaway, but it's excusable during the holidays. There are a lot of other places to eat in the surrounding area, including a vegetable market.
Original TextTranslated by Google
Response from Property: Dear guest, Xiaoting is excited to see your five-star praise. Runting is a hotel brand that adheres to the concept of humanities and art. The return to nature, humanities and art, and good taste are the goals we strive for. When you come here, you can take off the mask of life, order a cup of coffee, open a book, and savor life in this warm and elegant environment. No matter where you are in the world, if you are tired, you can come to Runting, because the small pavilion is a harbor.
KA MEI
Premium Queen Room
Stayed in Jan 2024
Couple
16 review
10/10
Outstanding
Posted on Feb 6, 2024
The front desk is super friendly. The room is clean and comfortable, recommended!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your thoughtful review. Your praise is the biggest motivation for our hotel people to move forward! We look forward to visiting you again and wish you and your family success in your work, a happy life, and good health!
Guest User
Cozy Queen Room
Stayed in Aug 2023
Solo traveler
1 review
4.0/10
Posted on Sep 27, 2023
The lady at the front desk is very nice
But I would say the bed is very hard and it’s not a hotel.
Asking if you want to pay more for exchange
The room is already old and the paint is peeling off
The surrounding environment is quite dirty
There are a lot of stalls selling food, but I don’t want to buy it because it’s not hygienic.
I won’t stay here again next time
There are good ones at the same price
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, because we prepare this room for long-term renters, and we have many other rooms for you to choose from. We are sorry for bringing you a bad stay experience. We are deeply sorry for you. We will inform relevant departments of our opinions to improve service quality. If you come here next time and wish to book this hotel again, please give us a chance to apologize. Looking forward to visiting again!
Guest User
Cozy Room
Stayed in Mar 2023
Traveling with friends
1 review
5.5/10
Posted on Apr 6, 2023
It's my first time staying here. I feel it's clean. But I had peas when I woke up. I wonder if there are mosquitoes breeding. I hope the store can improve it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. They are exchanged for each customer. At the same time, we will strengthen hygiene training again. We will also inform relevant departments of your opinions to improve service quality. If you come here next time, we hope to book this hotel again. Hotel, give us a chance to apologize. Looking forward to visiting again!