Steigenberger Guangzhou

Steigenberger Guangzhou Reviews

Steigenberger Guangzhou

No. 73 North Fenghuang Road, Huadu District, Guangzhou, Guangdong, ChinaSee Hotel Details
Steigenberger Guangzhou
Steigenberger GuangzhouSteigenberger GuangzhouSteigenberger Guangzhou
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1 night

Guest Reviews

9.3/10
Very Good
2989 review
Verified reviews
Location9.4
Amenities9.2
Service9.3
Cleanliness9.4
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All reviews(2989)
Positive reviews(2918)
Reviews with photos/video(741)
Delicious breakfast(295)
Friendly front desk staff(292)
Perfect for kids(103)
Secluded lake view(70)
Offers pick-up/drop-offs(68)
Tasty restaurant(59)
Has play area for children(16)
Negative reviews(71)
K___Z
Executive Queen Room
Stayed in Mar 2025
Other
11 review
10.0/10
Outstanding
Posted on Apr 21, 2025
Excellent service, convenient location, and friendly and helpful staff. The room's first impression is really excellent. 10 out of 10, really impressive, worth staying
Response from Property: Dear guests, thank you for your suggestions. We will improve our services and facilities to bring better experience to all customers. We look forward to your coming again and wish you good health and a happy life.
Guest User
Deluxe Queen Room
Stayed in Mar 2025
Family
28 review
10.0/10
Outstanding
Posted on Apr 26, 2025
New and nice hotel. Location is convenient . Near shopping centre and indoor and outdoor playground . Many restaurants KTV and night market.
Response from Property: 尊敬的賓客，感謝您花寶貴的時間給予酒店評價，您的評價是我們服務提升的重要動力，期待您的再次光臨，融創文旅城酒店羣永遠歡迎世界各地的賓客到店遊玩，祝您身體健康，生活愉快。
Ming Sang
Superior 2-bed Room
Stayed in Mar 2025
Family
4 review
10.0/10
Outstanding
Posted on Apr 14, 2025
It's our 2nd stay to this hotel. Room is spacious. Breakfast has different varieties I would like to thank specially to hotel staff 小許, who's offered us a room upgrade. Will definitely come and stay again.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is only for each guest to bring a different holiday experience. We are really very moved to see your satisfaction and affirmation，We will continue to work hard to be ready for your return
Guest User
Prestige City-view Twin Room
Stayed in Mar 2025
Family
3 review
9.5/10
Amazing
Posted on Apr 10, 2025
The staff are all very helpful and very polite. The hotel is very clean and classy. It is just 5 to 6 minute walk to the mall with ice skiing and lots of restaurants and the car racing sports center. If you are taking the high speed train from Hong Kong, the hotel is very far away from the guangzhou south station, closer to the guangzhou north station. But there are cross border buses in the hotel and right outside the mall which is a 4 hour ride between the hotel/mall and Hong Kong Island.
Response from Property: Dear guest, hello! Thank you for choosing Steigenberger Sunac Hotel Guangzhou! We are deeply sorry that we did not get all 5 points from you this time. We hope to have more communication and exchange opportunities with you and give us more valuable suggestions to improve us. We will do a good job in every service link, live up to your high expectations of the hotel! I hope Steigenberger Sunac Hotel Guangzhou can be your home in Guangzhou! We sincerely look forward to your visit again! Thank you! ^ ^
Anonymous User
Superior Lake-view Twin Room
Stayed in Mar 2025
Travel with friends
16 review
8.5/10
Very Good
Posted on Apr 17, 2025
The hotel is spacious and staff was friendly to accept our request to have late check out.
Response from Property: 尊敬的賓客，感謝您花寶貴的時間給予酒店評價，您的評價是我們服務提升的重要動力，期待您的再次光臨，融創文旅城酒店羣永遠歡迎世界各地的賓客到店遊玩，祝您身體健康，生活愉快。
Anonymous User
Deluxe Room - Lake-View (Double bed)
Stayed in Feb 2025
Family
6 review
9.5/10
Amazing
Posted on Mar 30, 2025
Major love the hotel design and cleanliness! Everything had been so great. It would be perfect if the lady at front desk could be more friendly instead of so cold and it’s like she hates her job.
Response from Property: Dear guests, hello! Thank you very much for choosing Guangzhou Sunac Shibo Hotel! We are deeply sorry that you were not satisfied with your stay this time. We hope to have more opportunities to communicate and exchange with you, and give us more valuable suggestions to improve ourselves. We will do every service link meticulously and live up to your high expectations of the hotel! We hope that Guangzhou Sunac Shibo Hotel can become your home in Guangzhou! We sincerely look forward to your visit again! Thank you! ^_^
Mrs Lai DadMaLimBeanPee
Superior 2-bed Room
Stayed in Nov 2024
Family
9 review
8.0/10
Very Good
Posted on Jan 7, 2025
The hotel is very close to the ski area. It’s just 5-8 mins walk, so it’s very convenient if the key activity is skiing. The room is clean but the only issue is the sound proofing is not good and so it’s a bit noisy esp at late night.
Response from Property: Dear guest, hello! Thank you for choosing Steigenberger Sunac Hotel Guangzhou! We are deeply sorry that we did not get all 5 points from you this time. We hope to have more communication and exchange opportunities with you and give us more valuable suggestions to improve us. We will do a good job in every service link, live up to your high expectations of the hotel! I hope Steigenberger Sunac Hotel Guangzhou can be your home in Guangzhou! We sincerely look forward to your visit again! Thank you! ^ ^
JaziTp
Prestige City-view Twin Room
Stayed in Nov 2024
Family
11 review
10.0/10
Outstanding
Posted on Feb 27, 2025
The hotel is located close to the shopping mall and there are many playgrounds nearby. Very convenient. It is clean and tidy, with big room.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is only for each guest to bring a different holiday experience. We are really very moved to see your satisfaction and affirmation，We will continue to work hard to be ready for your return
ChowJackie
Premier Lake-view Double Room
Stayed in Nov 2024
Family
3 review
7.5/10
Posted on Dec 25, 2024
As one of the better hotels in that area, of the 4 nights we stay, the room make up never have the cups washed or spoon cleaned. The scale was broken, and the cabinet door holding the fridge need to be opened to keep the fridge cool. The bedsheets were never changed despite we did not put the “no change sheet” card on the bed. Also the mattress was quite hard. However in view of the convenience to Bonski, it might be still a good choice to stay in.
Response from Property: Dear guest, hello! Thank you for choosing Steigenberger Sunac Hotel Guangzhou! We are deeply sorry that we did not get all 5 points from you this time. We hope to have more communication and exchange opportunities with you and give us more valuable suggestions to improve us. We will do a good job in every service link, live up to your high expectations of the hotel! I hope Steigenberger Sunac Hotel Guangzhou can be your home in Guangzhou! We sincerely look forward to your visit again! Thank you! ^ ^
Andy
Superior Lake-view Twin Room
Stayed in Jan 2025
Family
12 review
10.0/10
Outstanding
Posted on Feb 9, 2025
Great service, great location, great cleanliness. Will come again.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is only for each guest to bring a different holiday experience. We are really very moved to see your satisfaction and affirmation，We will continue to work hard to be ready for your return
Guest User
Superior 2-bed Room
Stayed in Dec 2024
Family
4 review
10.0/10
Outstanding
Posted on Jan 14, 2025
Very nice place and free upgrade to the lake view room . Thanks so much
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is only for each guest to bring a different holiday experience. We are really very moved to see your satisfaction and affirmation，We will continue to work hard to be ready for your return
Guest User
Superior 2-bed Room
Stayed in Apr 2025
Family
10 review
10.0/10
Outstanding
Posted on May 18, 2025
My friend was having a birthday and she was amazed with the decoration and the birthday cake. Thank you so much for the arrangement Xiao Xie.
Response from Property: 尊敬的賓客，感謝您花寶貴的時間給予酒店評價，您的評價是我們服務提升的重要動力，期待您的再次光臨，融創文旅城酒店羣永遠歡迎世界各地的賓客到店遊玩，祝您身體健康，生活愉快。
H0235050
Superior Lake-view Twin Room
Stayed in Oct 2024
Couples
43 review
10.0/10
Outstanding
Posted on Feb 1, 2025
Stay there for indoor ski holiday! Very nice hotel with good service. The room was spacious too.
Response from Property: 尊敬的賓客，感謝您花寶貴的時間給予酒店評價，您的評價是我們服務提升的重要動力，期待您的再次光臨，融創文旅城酒店羣永遠歡迎世界各地的賓客到店遊玩，祝您身體健康，生活愉快。
Guest User
Deluxe City-view Twin Room
Stayed in Nov 2024
Family
4 review
8.5/10
Very Good
Posted on Jan 21, 2025
Breakfast is very good. 24 hours Gym. The service is good also.
Response from Property: Dear guest, hello! Thank you for choosing Steigenberger Sunac Hotel Guangzhou! We are deeply sorry that we did not get all 5 points from you this time. We hope to have more communication and exchange opportunities with you and give us more valuable suggestions to improve us. We will do a good job in every service link, live up to your high expectations of the hotel! I hope Steigenberger Sunac Hotel Guangzhou can be your home in Guangzhou! We sincerely look forward to your visit again! Thank you! ^ ^
Guest User
Superior 2-bed Room
Stayed in Mar 2025
Business travelers
4 review
10.0/10
Outstanding
Posted on May 8, 2025
One of the best hotels I've stayed at in Huada, Guangzhou. Staff is friendly, the rooms are clean and spacious, and the hotel is very big with plenty of space. I will stay here again next time I'm in Guangzhou!
Response from Property: 尊敬的賓客，感謝您對我們提出的建議，我們將更好地完善自己服務和設施，將更好的體驗帶給所有客户，期待您的再次到來，祝願您身體健康，生活愉快。