Lavande Hotel (Guangzhou Baogang Avenue Grandbuy Xinyicheng) Reviews

We booked a non-smoking business double room. The room reeked of smoke as soon as we entered and we do not smoke or like the smell. The room was also a lot smaller than the photos showed, and the bed was sagging a bit and not the most comfortable. The floor's carpet was old and gross that I bought a pair of sandals so I did not have to step on the grime. The bathroom was musty and had black mold in the caulk. We saw a very large cockroach in the hallway and no one seemed to care. The front desk primarily spoke Mandarin only, with the exception of 1 nice gentleman who spoke fluent Cantonese. Prior to checking in, we called to notify that we were checking in the next day since our flight was arriving in the early morning. My dad was already in Guangzhou and also physically went there to confirm with the front desk. On the day of check-in, they still were confused and almost gave our room away. The location is near a lot of food and activities, but the hotel itself is on the 4th and 5th floors and the whole place just reeked of smoke. We were honestly disappointed with our stay, and I would not recommend this hotel for non-smokers and non-Mandarin speakers. It was difficult to even check in here, even with family help.

There are fewer hotel options for foreign travellers in China, so this one was fine. The hotel looks like the photos and has all the basic amenities. The staff had limited English, but did their best to be helpful.

just so so

Not clean its located next to bridge very noise area

Because I have stayed at LeFeng before, I didn't refer to the reviews when choosing a hotel. After all, it is a chain. But after checking in... it was really average as soon as the door opened. It was really different from the one I stayed at before! First of all, there was a strong stench, the room was stuffy, the full-length mirror was dirty, and when I lifted the quilt I saw a hair. I thought it might have been left by the cleaning lady, so I didn't pay much attention to it. When I took a shower at night I found that the shower head was also very dirty... There were a lot of water stains, and when I used the hair dryer I found that... The hair dryer was foldable and couldn't stand up, and the air outlet was also moldy? Still a lot of lint? ...dirty...and the curtains are automatic, but I think they are useless and malfunctioning...they can't be closed at all, and it takes a lot of effort to pull them up manually...and two hooks on the screen window have fallen off...I really don't understand! As for the sound insulation problem, I personally feel that this problem should exist in all hotels. I can hear the voices from next door, but I can't hear clearly what they are saying. I can hear the people talking outside the room very clearly, so the sound insulation problem is not a big problem for me. But shouldn’t hotel chains have uniform standards? Why is this store so bad? I will probably never stay at LeFeng again!

I've stayed in so many hotels, but this is the first time I've stayed in such a hotel where I've changed the sheets and quilt covers three or four times. There are either hair or black spots on them, or the sheets and pillowcases are torn. The hygiene quality is really bad. When I take a shower, the water overflows everywhere and can't be wiped away. The only solution they offer is to delay check-out. I can't change rooms even if I want to. The room facilities are still very old.

The toilet bowl was yellow, the toilet seat was loose, the towel area looked dirty, and the whole room looked old and dirty.

The hotel has good service, comfortable rooms and great value for money! The front desk lady is efficient. Good reviews

The surrounding environment is very good, the facilities are clean and tidy, which makes people feel comfortable. The front desk service is in place

The sheets and quilts are very clean, and I feel at ease sleeping. The sound insulation is also very good, and I will not be affected by the outside world. The service is considerate and responsive. It is really a good choice and I will recommend it to my friends and colleagues.

The living experience is good. The room is clean and spacious. The bedding is of good quality. The staff is responsive and answers all questions. It is a highly recommended hotel and I am very satisfied.

When we booked the room, the two waiters were very nice. But when we came back at night, a new person asked us to report our room number for no reason to see if it was registered. The waiter who urged us to check out the next day had a very bad attitude and threatened to charge me 40 yuan for being late for an hour.

The bedding in the house is clean and comfortable, and the soundproofing of the room is also very good. It is quiet and will not be affected by the outside world. The service is also very considerate. The overall feeling is that the money is worth it and I am very satisfied.

It's very comfortable to stay here. The environment is excellent, the inside and outside are clean, the service is very considerate, whether it is the front desk lady or the room service staff, they will take the initiative to greet you warmly and efficiently.