Duoya LOFT Hotel Apartment (Guangzhou Zhengjia Plaza Tiyu West Road Subway Station Branch) Guest Reviews
4.3/5
4031 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.2
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All reviews(4031)
Positive reviews(3764)
Reviews with photos/video(469)
Easy to get around(305)
Large rooms(247)
Loved the night views(123)
Convenient for shopping(119)
Close to metro(80)
Friendly front desk staff(79)
Perfect for kids(61)
Has French windows(15)
Negative reviews(266)
Guest User
Loft (2 beds)
Stayed in Jan 2025
Family
1 review
1.2/5
Posted on Feb 4, 2025
Rate 1.5/5
Location: location is great, just right next to the shopping malls.
Room condition: this place was the worst that I’ve ever stayed in China in the past 2 weeks. The room was very old and dirty, looked very different from their advertisement. The only thing that looked clean was the bedsheet. I also attached some pictures so you can have idea. There were more dirty spots than I could take pictures. This place needs to be fixed and deep cleaned.
Price: I booked for 5 nights which was around 2700 CNY. I ended up staying only 1 night and asked for the refund due to false advertisement. They charged me for around 994 CNY for 1 night. They should have had a better solution for this because it was not customer’s fault.
6/12
Response from Property: Dear~ I am very sorry that I did not bring you a 5-star stay experience. Xiaoduo saw the problem you reported and took it very seriously! An emergency meeting was held to discuss and solve it. At present, we have completed the renovation of facilities, equipment, personnel training, sanitation, etc. Xiaoduo looks forward to your next stay! Xiaoduo is located in the center of Tianhe District, adjacent to Zhujiang New Town, Taikoo Hui, Grandview Plaza, Tianhe Stadium, Zhengjia Plaza, Metro Line 1 and Line 3 Sports Center, and Tiyuxi Road Metro Station. It integrates transportation, conferences, travel, home, and travel. I hope Xiaoduo will be your first choice for travel!
Alzen de Guzman
Large Bed
Stayed in Dec 2024
Solo travelers
47 review
5.0/5
Outstanding
Posted on Jan 25, 2025
The room is very clean and accessible to all the tourists spot. The staff and crew are kind and nice. Highly recommended
Response from Property: [Floor-to-ceiling windows overlooking the panoramic view of Guangzhou city center] Some people say that the reason you remember a city is because of a person, a thing or a place in the city. I am very happy that Duoya Hotel Apartment was part of your happy journey. In 2024, we met new friends who went hand in hand with us. Words cannot express how happy we are. Well, I won’t say anything more. I know you understand. See you next time!
frenchville
Loft room(Double bed)
Stayed in Nov 2024
Couples
71 review
4.0/5
Very Good
Posted on Jan 16, 2025
Excellent value for money. However won't be booking again due to volume people waiting for the elevator all the time. Check in has the wrong apartment listed. Room was great and comfy with amazing views.
Response from Property: [Near Tiyuxi Road Sports Center Subway Station] Simple is my love, clear is my heart! High-end, classy, low-key, luxurious and meaningful. Simple but not simple, Duoya Hotel Apartment, I hope you like it. Because of you, Duoya Hotel Apartment will be even better tomorrow. Too much gratitude, it seems that it can no longer be expressed in words at this moment, thousands of words are summed up in one sentence! Duoya appointment, see you there! !
Mrs Leaf
Loft (2 beds)
Stayed in Oct 2024
Family
4 review
4.2/5
Very Good
Posted on Dec 1, 2024
Location is fantastic, great ceiling to floor windows and view but the condition of the unit is quite shocking at first. Very different from pictures. Shower in toilet has a low ceiling and the ceiling is mouldy. The cleaning is fine but toilet feels small and dirty because of stained marks. We tried to use the mall toilet as much as possible except for showering. Shower glass is plastic and has many watermarks. The main door frame looks unstable and it makes one wonder if it can withstand any force.
It is a big place for this price but has to manage expectations if you are looking at pictures only.
Response from Property: Dear~ I am very sorry that I did not bring you a 5-star stay experience. Xiaoduo saw the problem you reported and took it very seriously! An emergency meeting was held to discuss and solve it. At present, we have completed the renovation of facilities, equipment, personnel training, sanitation, etc. Xiaoduo looks forward to your next stay! Xiaoduo is located in the center of Tianhe District, adjacent to Zhujiang New Town, Taikoo Hui, Grandview Plaza, Tianhe Stadium, Zhengjia Plaza, Metro Line 1 and Line 3 Sports Center, and Tiyuxi Road Metro Station. It integrates transportation, conferences, travel, home, and travel. I hope Xiaoduo will be your first choice for travel!
Alexander
Family-friendly Queen Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Amazing view , clean apartment , friendly staff , very central
Response from Property: [Near Guangzhou Tower and Zhengjia Plaza 5A Scenic Area] A beautiful day starts with a five-point praise. Seeing that you praised every advantage of Xiaoduo so attentively, Xiaoduo was grateful. It is precisely because of the support of guests like you that Duoya Hotel Apartment has more motivation to do better and provide better services to more guests. Your encouragement is the driving force for Duoya Hotel Apartment to move forward. We will definitely continue to keep it up and look forward to meeting you again. Remember to come home often!
Anonymous User
Loft (2 beds)
Stayed in Aug 2024
Family
71 review
4.2/5
Very Good
Posted on Oct 8, 2024
Located just next to Greenview Planet Mall.. This hotel is super convenient with few shopping malls a stone throw away. Check in was a bit troublesome but that's ok. The apartment is old but quite well kept. Do note that this is not a hotel and hence does not have a Hotel Lobby.
Response from Property: Dear~ I am very sorry that I did not bring you a 5-star stay experience. Xiaoduo saw the problem you reported and took it very seriously! An emergency meeting was held to discuss and solve it. At present, we have completed the renovation of facilities, equipment, personnel training, sanitation, etc. Xiaoduo looks forward to your next stay! Xiaoduo is located in the center of Tianhe District, adjacent to Zhujiang New Town, Taikoo Hui, Grandview Plaza, Tianhe Stadium, Zhengjia Plaza, Metro Line 1 and Line 3 Sports Center, and Tiyuxi Road Metro Station. It integrates transportation, conferences, travel, home, and travel. I hope Xiaoduo will be your first choice for travel!
Nir Yakobkv
Large Bed
Stayed in Oct 2024
Business travelers
17 review
4.5/5
Great
Posted on Nov 5, 2024
Grate location , room are big ,
Perfect, recommended
Response from Property: [Near Tianhecheng Wanlinghui Taikoo Hui Shopping Mall] Wow! The lady is really meticulous! A few simple sentences summarize the goodness of the whole store. Xiaoduo is so happy. Duoya Hotel Apartment believes that guests are neighbors. Providing good service is what Xiaoduo must do well. Duoya Hotel Apartment is your home on the road. It is OK for business trips, office work, and travel. If you like it, come often.
Winnie Wing Ning
Large Bed
Stayed in May 2024
Solo travelers
9 review
3.5/5
Posted on Jun 18, 2024
The room was poorly maintained. The floor boards were loose, paint was peeling, and there were other damages.
Response from Property: Dear~ I am very sorry that I did not bring you a 5-star stay experience. Xiaoduo saw the problem you reported and took it very seriously! An emergency meeting was held to discuss and solve it. At present, we have completed the renovation of facilities, equipment, personnel training, sanitation, etc. Xiaoduo looks forward to your next stay! Xiaoduo is located in the center of Tianhe District, adjacent to Zhujiang New Town, Taikoo Hui, Grandview Plaza, Tianhe Stadium, Zhengjia Plaza, Metro Line 1 and Line 3 Sports Center, and Tiyuxi Road Metro Station. It integrates transportation, conferences, travel, home, and travel. I hope Xiaoduo will be your first choice for travel!
Jt833
Loft (2 beds)
Stayed in May 2024
Family
9 review
2.2/5
Posted on Jun 16, 2024
Room was worn out in bad condition, even has some kinda pee smell. It was bad for me as i am travelling with kids and elderly parents. However reception allowed us to refund and check out early as i couldnt accept the condition of it. Location was good and price was good though.
Response from Property: Dear~ I am very sorry that I did not bring you a 5-star stay experience. Xiaoduo saw the problem you reported and took it very seriously! An emergency meeting was held to discuss and solve it. At present, we have completed the renovation of facilities, equipment, personnel training, sanitation, etc. Xiaoduo looks forward to your next stay! Xiaoduo is located in the center of Tianhe District, adjacent to Zhujiang New Town, Taikoo Hui, Grandview Plaza, Tianhe Stadium, Zhengjia Plaza, Metro Line 1 and Line 3 Sports Center, and Tiyuxi Road Metro Station. It integrates transportation, conferences, travel, home, and travel. I hope Xiaoduo will be your first choice for travel!
Tan
Loft (2 beds)
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Very good location, within walking distance to Guangzhou‘s most popular shopping mall
Response from Property: 【近體育西路體育中心地鐵站】簡簡單單我的愛,明明白白我的心!高端大氣上檔次,低調奢華有內涵。簡約卻不簡單的朵亞酒店公寓,希望您能喜歡,因為有您,朵亞酒店公寓的明天還將會更好,太多的感謝,似乎此刻已經用言語無法表達了,千言萬語匯成一句話吧!朵亞之約,不見不散哦!!
DOREMOND
Large Bed
Stayed in Jan 2025
Couples
5 review
4.2/5
Very Good
Posted on Mar 5, 2025
Central location with surrounding of shopping center.
Response from Property: 【近廣州塔及正佳廣場5A景區】美好的一天從五分好評開始,看到親如此用心的把小朵每個優點都誇出來了,小朵感激涕零,也正是因為有您這樣的客人的支持,才讓朵亞酒店公寓有更多的動力去做的更好,為更多的客人做更好的服務。小主的鼓勵便是朵亞酒店公寓前進的動力,我們一定會繼續保持下去噠,期待與您的再次相遇,小主記得常回家看看哦!
Guest User
Large Bed
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 16, 2024
Housekeeping is great. All amenities were as listed including laundry detergent. Location is literally footsteps away from Grandview Mall which offers a lot. Also many nearby malls, restaurants, gym, you name it. Biggest thing for me is that I accidentally booked a day less than needed. They couldn’t get in touch with me and I was in Shenzhen. On the way back for checkout, (the next day) I found out. They cleared my whole room and safely placed all my belongings including my computer in the front office. They did not charge me extra and were still polite.
Response from Property: [Near Teem City Wanlinghui Taikoo Hui Shopping Mall] Wow! The little master is so meticulous! A few simple sentences sum up the goodness of the whole store. Xiaoduo is so happy. Duoya Hotel Apartment believes that guests are neighbors. Providing good service is what Xiaoduo must do. Duoya Hotel Apartment is where you are during your trip. Your home is suitable for business trips, office work, and travel. If you like it, come here often.
Guest User
Loft (2 beds)
Stayed in Jan 2024
Family
1 review
3.7/5
Posted on Mar 5, 2024
The location was good. Right in the center of shopping malls and restaurants. JW Marriott is just next door with Starbucks attached. The downside is that the shower heater doesn’t provide unlimited hot water and have to wait for a while for it to heat up.
Response from Property: Dear guest, thank you for choosing Duoya Loft Hotel Apartment (Guangzhou Zhengjia Plaza Tiyu West Road Metro Station Branch) as your place to stay during this trip, and for sharing your stay experience with us. Thank you very much for your review! First of all, we are very sorry for the trouble caused by the hotel's various facilities and services during your stay. We are deeply sorry. Secondly, the countless receptions our store has experienced will inevitably leave traces of time. We will strengthen the maintenance and upkeep of facilities and equipment, and our rooms are all shot in real scenes. We attach great importance to your comments and will feedback them to the senior management for investigation and processing as soon as possible. I hope you can continue to support our hotel. Your satisfaction is our driving force for continuous advancement, and we will continue to work hard to provide you and more guests with better and more personalized services. We sincerely look forward to seeing you and your family and friends again.
WEI LEH
Family-friendly Queen Room
Stayed in Jun 2024
Travel with friends
1 review
3.5/5
Posted on Jul 12, 2024
the hotel is inside business building, there are many people to use the lift, really inconvenient
Response from Property: 親親~ 非常抱歉沒給親帶來5星的入住體驗,小朵看到您反饋的問題,非常重視!緊急開了會議商討解決,目前我們已將設施設備、人員培訓、衞生情況等全部整改翻新完畢,小朵期待您的下一次入住!小朵位於天河區中心,毗鄰珠江新城、太古滙、萬菱滙、天河體育場、正佳廣場,地鐵一號線三號線體育中心、體育西路地鐵站,集交通、會議、旅行、居家、出行於一體,願小朵成為您出行的首選!
Guest User
Loft (2 beds)
Stayed in May 2024
Family
1 review
1.0/5
Posted on Jun 15, 2024
The whole place is rundown and have urine smell.We went in to put our luggages while the chambermaid is clearing the room and I went upstairs to use the bathroom and found used condom. We immediately changed to Ascott and got our refunds back.
Worst place and dirtiest hotel!
Response from Property: 親親~ 非常抱歉沒給親帶來5星的入住體驗,小朵看到您反饋的問題,非常重視!緊急開了會議商討解決,目前我們已將設施設備、人員培訓、衞生情況等全部整改翻新完畢,小朵期待您的下一次入住!小朵位於天河區中心,毗鄰珠江新城、太古滙、萬菱滙、天河體育場、正佳廣場,地鐵一號線三號線體育中心、體育西路地鐵站,集交通、會議、旅行、居家、出行於一體,願小朵成為您出行的首選!