Amora Ubud Boutique Villas Reviews

Regrettably, I must share my disappointment with the hotel's customer service during our recent stay. On the evening of the 10th Feb'24, after a tiring day of exploring, we encountered a landslide near the hotel due to heavy rain. Understanding the situation, we reached out to the hotel for assistance, hoping for guidance or support. However, the response from the hotel was disheartening. Despite our plea for help, we were simply told that nothing could be done until the road was cleared. This lack of empathy or willingness to assist guests in a challenging situation was truly disappointing. We were left stranded, exhausted from our travels, and unable to safely navigate the long walk back to the hotel in the rain. It was only through the ingenuity and compassion of our tour driver that we got from Klook that we were able to find a solution. He took the initiative to arrange for locals with bikes to transport us back to the hotel, showing more concern for our well-being than the hotel staff did. While I understand that natural occurrences like landslides are out of their control, the lack of proactive assistance or even basic concern for guests' safety was unacceptable. In the future, I hope the hotel will consider implementing better emergency protocols or at the very least, show more empathy and support for guests facing unexpected challenges. Our experience, unfortunately, fell short of the hospitality one would expect from a reputable establishment. the good side is food is awesome.

The hotel is not big, with several small villas and a private swimming pool. The facilities are not new, and the bathrobe is too worn. You can choose a floating breakfast at the front desk. The transparent floating basket was originally given. After the request, the guy patiently changed it to a bamboo basket, and the photos were very nice. The hotel is half an hour's walk from Ubud Market. If you take a taxi, the driver is reluctant to go to the hotel. You can ask the hotel shuttle bus to take you to a convenient place for taxis.

Stayed for four nights, less than 3,000 per night. This is the worst experience I have ever had in a 3,000 yuan hotel. Maybe the owner wants to make a high-end villa hotel, but the facilities and design are flashy and not high-end. There are many problems: 1. There are bugs in the room 2. The stone bathtub is placed in a small outdoor space, which makes people feel cramped and unhygienic. Anyway, we didn't use it once. 3. Shower room There is no door or curtain between the toilet and the bedroom, and they are directly connected 4. The swimming pool in the promotional video is beautiful. It actually feels unhygienic. I stayed for four nights and didn't see anyone swimming in it. 5. There are only two bottles of mineral water in the room. I went to the front desk to ask for it twice, and they were not happy to give it to me 6. On the last day, I asked the front desk to help us call a car to the airport. It was agreed to be 500k, and when I prepaid the fare at the front desk, it was said to be 600k. When we questioned it, the boss immediately changed his words and said, okay, okay, 500k is fine. It makes people feel that it is better to cheat a little. I actually used Grab to call a taxi, which cost less than 400k Objectively speaking, the hotel staff is still very nice, and the pizza in the restaurant is good.

It was a great travel experience. I only stayed for three days due to a rushed schedule, but it really made me feel like I didn’t want to leave. Every employee is cheerful and enthusiastic. If you have any questions, they can be solved in time. They can chat with you enthusiastically. You can communicate with every staff member in English without any barriers. The hotel's rooms are carefully decorated and equipped with complete facilities. The price of more than 2,000 yuan is really a bargain compared to first-tier hotels! The restaurant is really great! From the presentation to the taste, there is no feeling of being perfunctory at all, and they can enthusiastically recommend dishes to you (they recommended another local wide noodle to us combined with the original pasta, which is really delicious!). The people you interact with the most every day are the restaurant employees. Every one of them is very welcoming and makes you feel like you belong. The location is also very good, basically in the middle of various attractions. The hotel can provide motorcycle rentals which is very convenient! When you go out and go to the left, you are on the hiking route that is highly recommended on xhs (the end point is karsa cafe). All in all, it’s really worth it and makes me want to stay there more often in the future!