WF Apartment (Guangzhou Yongqing Fang Ruyifang Subway Station Branch) Reviews

Response from Property: Distinguished Guest: Hello, thank you for your stay and for taking the time to share your stay with us. We're sorry to have given you a bad experience during your stay. The hotel is constantly developing and the facilities you saw will continue to be perfected. Meanwhile, our housekeepers are online 24 hours a day. With regard to plastic bags and drinking water, you can contact the housekeeper to bring you items, and certain items will be prepared in the cupboards in our rooms. We are very sorry that this stay did not live up to your expectations and please trust that we would like to do more for our guests. We would like to welcome you back.

Response from Property: Thank you for choosing our hotel and for your comments. Your satisfaction is our greatest motivation. We will continue to strive to provide better service and look forward to your next visit.

Response from Property: Thank you for the presence of the pro, pro satisfaction is our greatest gratification and the greatest return, the shop will be more efforts to do a good job! Looking forward to the next meeting, I wish you a happy life!

Response from Property: Distinguished Guest: Hello! Thank you so much for your stay and appreciation! I'm glad to be able to bring you a great time on your trip. Your appreciation is a great inspiration to the hotel and a driving force for our progress. We remain passionate about making every guest feel at home and look forward to your return! You are welcome to come back and experience it again. Have a great life!

Response from Property: Thank you for your confirmation! We are always committed to providing a high quality accommodation experience, and your satisfaction is our greatest gain. Looking forward to your choice again, let us serve you again

Response from Property: Thank you very much for your great support and kindness. Every traveler wants a harbour where they can stop occasionally. We do our best to provide a life where you just live somewhere else, not drift on the road. We look forward to being fortunate enough to serve you again.

Response from Property: Thank you for your comments and company, special love for you, VEONE will try to do better, look forward to meeting you again ~

Response from Property: Dear Guest,First and foremost, I, on behalf of the entire hotel team, express our profound regret and discomfort regarding your recent stay at our hotel.The hygiene issues you described, including dust everywhere, mold in the bathroom, and clogged floor drains, are absolutely unacceptable to us. We immediately investigated your feedback and have thoroughly cleaned and disinfected the relevant rooms. Additionally, we have inspected the hygiene conditions of all rooms to ensure that similar issues do not occur again.Regarding the room facility issues you mentioned, such as the lack of hangers and the risk of collision due to low ceilings, we also apologize. We have already started adding necessary facilities like hangers and plan to optimize the room layout in the future.Furthermore, we deeply regret the discrepancy between the photos and the actual conditions you encountered. We understand that honesty is the cornerstone of the hotel industry. Therefore, we will immediately verify and update all room photos to ensure that every guest can see accurate and truthful room information when making a reservation.We are well aware that an unpleasant stay can leave a lasting negative impression on you. Therefore, we promise to take all necessary measures to improve our service quality and customer experience. At the same time, we warmly welcome you to visit us again at any time in the future, giving us an opportunity to make up for this shortcoming and provide you with a more comfortable and enjoyable stay.Lastly, we once again express our heartfelt gratitude for your feedback. We look forward to providing you with even better services and a more comfortable accommodation environment in the days to come.

Response from Property: Thank you for meeting me, thank you for your five-star review, and thank you for your generous praise and strong recommendation! Every city always has reasons for people to miss it, and every season has scenery that we can’t leave behind. I’m very happy that we have left you with sweet and warm memories. Xiaowei welcomes you to come back often. I wish you: An good!

Response from Property: Thank you for your affirmation! We have been committed to providing high-quality accommodation experience, and your satisfaction is our greatest achievement. We look forward to your choice again and let us serve you again!

Response from Property: Thank you very much for your satisfactory evaluation. Your support is our driving force! We always adhere to the principle of making every guest feel the warmth of home, and look forward to your visit again!

Response from Property: Greetings to your Excellencies. Thank you for staying at the Vivienne Boutique Hotel and being satisfied with our service. Thank you very much for your support and kindness. We will continue to work hard to provide you with better service. I look forward to your next visit!

Response from Property: Hi, thank you very much for your feedback. After learning about the situation you mentioned, we took it very seriously, and immediately started self-examination and improved our working methods. We are very sorry and have provided the following feedback: We contacted you on the Ctrip platform on the day before and on the day of your stay without being able to contact you, so we contacted you through the platform customer service to inform them of our contact details and ask you to contact us to arrange your stay. Customer service reply your phone is foreign phone can not be connected, can only send you an email notification, so that we can only wait for you to contact check-in. Finally, we are sorry for the inconvenience caused to you, we attach great importance to this issue, the follow-up will further strengthen the management of this area, we also sincerely hope to have the opportunity to serve you again, and provide a better experience! Guangzhou Wei Van Apartment

Response from Property: Dear Guest,Hello! Thank you so much for your favor and love towards us! We will never stop moving forward, and for your trust, we will persevere even more. Xiaowei will always stand tall in this city, awaiting your arrival! See you soon!Wishing you a happy smile every day!Best regards,