Lavande Hotel (Guangzhou Xintang Shapu Wanhui Square)

Lavande Hotel (Guangzhou Xintang Shapu Wanhui Square) Reviews

Lavande Hotel (Guangzhou Xintang Shapu Wanhui Square)

Building A, No.29 Fuxin 10th Road, Zengcheng District, Guangzhou, Guangdong, ChinaSee Hotel Details
Lavande Hotel (Guangzhou Xintang Shapu Wanhui Square)
Lavande Hotel (Guangzhou Xintang Shapu Wanhui Square)Lavande Hotel (Guangzhou Xintang Shapu Wanhui Square)Lavande Hotel (Guangzhou Xintang Shapu Wanhui Square)
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Guest Reviews

9.7/10
Excellent
2036 review
Verified reviews
Location9.7
Amenities9.7
Service9.7
Cleanliness9.7
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All reviews(2036)
Positive reviews(2020)
Reviews with photos/video(141)
Classy environment(172)
Delicious breakfast(100)
Friendly front desk staff(98)
Large rooms(92)
Convenient parking(69)
Perfect for business trips(68)
Quiet & comfortable(66)
Stayed multiple times(21)
Negative reviews(16)
Niuniu
Elegant Queen Room
Stayed in Jul 2024
Business traveler
4 review
10/10
Outstanding
Posted on Aug 19, 2024
Hotel is good 👍 price is reason 服务:👍 卫生:👍 环境:👍 设施:👍
Response from Property: 小麗看到您对我们如此高的评价,真的很高兴,一直以来,小麗都秉持着“自然、亲和、真诚”的服务理念,让每一位小麗的住客都感受到朋友般的真诚,您与小麗相遇,就像伯乐遇到千里马,发现我们如此多的优点,让我们很是感动。从您的字里行间都可以看出您对我们的爱,那么,请记得,如果爱,请深爱哦~小麗期待您的再次光临,么么哒
cbbkkb
Purestay Twin Room
Stayed in Jul 2024
Family
51 review
10/10
Outstanding
Posted on Nov 14, 2024
The little girl said is perfect
Response from Property: My darling,小麗看到您对我们如此高的评价,真的很高兴,一直以来,小麗都秉持着“自然、亲和、真诚”的服务理念,让每一位小麗的住客都感受到朋友般的真诚,您与小麗相遇,就像伯乐遇到千里马,发现我们如此多的优点,让我们很是感动。从您的字里行间都可以看出您对我们的爱,那么,请记得,如果爱,请深爱哦~小麗期待您的再次光临,么么哒~
FannySZ
Elegant Queen Room
Stayed in Oct 2023
Business traveler
14 review
8.0/10
Very Good
Posted on Nov 25, 2023
Clean and modern business hotel - very basic chinese breakast, even no good coffee
Response from Property: 親愛的朋友您好!非常感謝您的入住和詳細點評。正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。餐廳的技能和服務的不熟悉,給您帶來的不便我們表示歉意。酒店會進行再培訓並確保同類的問題不會發生。我們會不斷致力於完善每一個細節,您的寬容和理解是對我們工作的鼓舞和支持!真誠期待您的再次光臨!
group-yao
Business Queen Room
Stayed in Sep 2024
Business traveler
5 review
10/10
Outstanding
Posted on Nov 1, 2024
Henhao
Response from Property: My darling,自然 亲和 真诚是小麗的服务理念~千言万语汇成一句话,感谢您茫茫酒店选择小麗,感谢您的用心发现和用心分享,自然 亲和 真诚是小麗的服务理念~欢迎再回来!
Guest User
Gardenview King Size Bed Room
Stayed in May 2024
Family
46 review
10/10
Outstanding
Posted on Jul 25, 2024
good good
Response from Property: My darling,小麗看到您对我们如此高的评价,真的很高兴,一直以来,小麗都秉持着“自然、亲和、真诚”的服务理念,让每一位小麗的住客都感受到朋友般的真诚,您与小麗相遇,就像伯乐遇到千里马,发现我们如此多的优点,让我们很是感动。从您的字里行间都可以看出您对我们的爱,那么,请记得,如果爱,请深爱哦~小麗期待您的再次光临,么么哒
Guest User
Elegant Queen Room
Stayed in Apr 2023
Business traveler
1 review
10/10
Outstanding
Posted on May 27, 2023
Very clean and modern
Response from Property: My darling,小麗看到您对我们如此高的评价,真的很高兴,一直以来,小麗都秉持着“自然、亲和、真诚”的服务理念,让每一位小麗的住客都感受到朋友般的真诚,您与小麗相遇,就像伯乐遇到千里马,发现我们如此多的优点,让我们很是感动。从您的字里行间都可以看出您对我们的爱,那么,请记得,如果爱,请深爱哦~小麗期待您的再次光临,么么哒
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Business traveler
1 review
5.0/10
Posted on Nov 16, 2024
The surrounding is very noisy, the sound insulation effect of the room is not good, sleep is not good, needs to be improved
Original TextTranslated by Google
Response from Property: Dear guest, please accept the most sincere greetings from Lavande Hotel Guangzhou Xintang Wanhui Plaza Branch. We are deeply sorry for the situation you encountered during your stay in the store. It is recommended that you call the hotel service center to report the situation to us, and we will try our best to help you solve the problem. We have fed back your comments to the relevant departments and will follow up for investigation and coordination. We sincerely hope to get in touch with you to learn more details so that we can make corresponding improvements. We sincerely look forward to our sincerity to welcome you again.
Guest User
Business Queen Room
Stayed in Feb 2024
Couple
6 review
10/10
Outstanding
Posted on Mar 9, 2024
The room is very spacious and comfortable, the mattress is very comfortable, and you won't have back pain when sleeping. It's great as a temporary resting place.
Original TextTranslated by Google
Response from Property: My darling,小麗看到您对我们如此高的评价,真的很高兴,一直以来,小麗都秉持着“自然、亲和、真诚”的服务理念,让每一位小麗的住客都感受到朋友般的真诚,您与小麗相遇,就像伯乐遇到千里马,发现我们如此多的优点,让我们很是感动。从您的字里行间都可以看出您对我们的爱,那么,请记得,如果爱,请深爱哦~小麗期待您的再次
Anonymous User
Deluxe Queen Room
Stayed in Jan 2024
Family
11 review
10/10
Outstanding
Posted on Feb 18, 2024
The upgraded room is on the 9th floor. It is large and clean. The curtains are automatic. There are many movies to watch on the TV. There is music in the bathroom. You can listen to music while taking a shower. The hotel's own toiletries are also good and smell good! Overall, the stay was very comfortable. There is a McDonald's downstairs, and breakfast and late night snacks are also convenient. The best thing is that there are many parking spots, so you don't have to worry about competing with others for parking spaces!
Original TextTranslated by Google
Response from Property: My darling,小麗看到您对我们如此高的评价,真的很高兴,一直以来,小麗都秉持着“自然、亲和、真诚”的服务理念,让每一位小麗的住客都感受到朋友般的真诚,您与小麗相遇,就像伯乐遇到千里马,发现我们如此多的优点,让我们很是感动。从您的字里行间都可以看出您对我们的爱,那么,请记得,如果爱,请深爱哦~小麗期待您的再次光临,么么哒
Guest User
Business Queen Room
Stayed in Mar 2024
Business traveler
3 review
10/10
Outstanding
Posted on Apr 12, 2024
Service: Very good, very welcoming
Original TextTranslated by Google
Response from Property: My darling,小麗看到您对我们如此高的评价,真的很高兴,一直以来,小麗都秉持着“自然、亲和、真诚”的服务理念,让每一位小麗的住客都感受到朋友般的真诚,您与小麗相遇,就像伯乐遇到千里马,发现我们如此多的优点,让我们很是感动。从您的字里行间都可以看出您对我们的爱,那么,请记得,如果爱,请深爱哦~小麗期待您的再次光临,么么哒
Guest User
Business Queen Room
Stayed in Mar 2024
Business traveler
2 review
10/10
Outstanding
Posted on Apr 27, 2024
The room was very nice,
Original TextTranslated by Google
Response from Property: My darling,小麗看到您对我们如此高的评价,真的很高兴,一直以来,小麗都秉持着“自然、亲和、真诚”的服务理念,让每一位小麗的住客都感受到朋友般的真诚,您与小麗相遇,就像伯乐遇到千里马,发现我们如此多的优点,让我们很是感动。从您的字里行间都可以看出您对我们的爱,那么,请记得,如果爱,请深爱哦~小麗期待您的再次光临
Guest User
Business Queen Room
Stayed in Jan 2023
Business traveler
2 review
2.0/10
Posted on Feb 17, 2023
Huge smell, can't breathe at all, takeaways are not allowed upstairs, robots can't deliver, customer service is like a creditor
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and review! Thank you for your opinion. During your stay, the room was full and there were many tourists. Please forgive me! We will strengthen the improvement of the hotel's software and hardware facilities and service quality. The hotel will regularly and quantitatively maintain and update the room environment, equipment and public area facilities to ensure that you have a more comfortable and tidy environment during your stay. We hope that you will have a pleasant stay next time. A whole new feeling! Looking forward to experiencing it again!
Anonymous User
Elegant Queen Room
Stayed in Nov 2022
Other
4 review
2.0/10
Posted on Dec 18, 2022
Don't be a bird. In the middle of the night, there are people knocking on the door and trying to break into the hotel. In the hotel where you are confronting the residents, you should stop working in the service industry and become a *** instead.
Original TextTranslated by Google
Response from Property: Dear guest, please accept the most sincere greetings from Lavande Hotel Guangzhou Xintang Wanhui Plaza Branch. We are deeply sorry for the situation you encountered during your stay in the store. It is recommended that you call the hotel service center to report the situation to us, and we will try our best to help you solve the problem. We have fed back your comments to the relevant departments and will follow up for investigation and coordination. We sincerely hope to get in touch with you to learn more details so that we can make corresponding improvements. We sincerely look forward to our sincerity to welcome you again.
Jeon YC
Elegant Queen Room
Stayed in Dec 2023
Business traveler
13 review
2.0/10
Posted on Jan 30, 2024
It's killing me 😭😭😭😭
Original TextTranslated by Google
Response from Property: Reply from the general manager of Lavande Hotel: Dear guest, thank you very much for taking the time to share your experience in the hotel. We are sorry for the problems you encountered during your stay. Due to the failure to know and resolve your feedback in time, we went here to find out that several guests were chatting in the hotel corridor that day. I wonder if this is the reason that affected you. We We also understand that some guests are more sensitive to noise, so the hotel has increased the number of patrols by floor attendants and security personnel, and strengthened communication with other guests to minimize the generation of noise. In addition, there are service staff at the front desk 24 hours a day. If any problems occur during your stay, please contact the front desk in time to solve it for you~
Banzhuanhaopa
Deluxe Queen Room
Stayed in Jun 2025
Business traveler
9 review
2.0/10
Posted on Jul 10, 2025
370的房間,窗子就一條縫。一關空調房間一股黴味,早餐太差。牛奶一股濃濃的反式脂肪酸和香精味道。
Translate
Response from Property: 尊敬的客人,請接受來自麗楓酒店廣州新塘萬滙廣場店最誠摯的問候,我們對您在店期間遇到的情況深表抱歉。建議您呼叫酒店服務中心,向我們反映情況,我們將會盡力協助您解決問題。我們已將您的點評反饋至相關部門,並跟進調查協調。我們誠摯的希望與您取得聯繫,瞭解更多細節,以便做出相應的完善。衷心期待我們的真誠能迎來您的再次蒞臨。