Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

I was so nervous about the holiday, as the reviews on this hotel are soo mixed. Allot of negative and uncomfortable to read. But, i really don't understand why!!!! the hotel is stunning, the staff are soo kind and friendly, nothing is an issue, ok i agree it takes a little while for them to return with a drink, but what's the rush, your on holiday!!! the activities around the pool ROYALTON FIT is amazing, the guys in the gym are great. we managed to book all restaurants which was great, my fave was the West indies local food. The rooms was spacious and always cleaned. I really don't have anything to complain about, Overall stay was stunning and i would 100% go back.

We stayed 20-30 th Aug in block 7 with the Diamond club upgrade . Last year we stayed in the Royalton Antigua. This resort is nice, relaxing and plenty of food choices/ sunbeds. Room was nice with the partition ideal for us. The butler was very helpful indeed . Restaurants were on the whole very good. The buffet suffered from understaffing which led to long queues at times sadly. The sports bar opened at 12 and the aircon only cameon at 3 pm so it was roasting - a big shame as last years sports bar was fantastic and people come in to get away from the midday heat .staff were at times very rude which took us aback .Nexus tours staff and trips were absolutely brilliant. Overall a lovely relaxing holiday. Please don’t be put off by the complain about the slightest things reports.

We have stayed at two other Royaltons (DR and Antigua). This one has Ben the best for service. The hotel has good facilities and the food is very nice. I recommend going diamond club else you will struggle to get a restaurant reservation that isn’t 9pm at night. The food is excellent across the resort from buffet to all restaurants. We found hunters to be the best restaurant I don’t eat steak but the salmon was very good. The fitness classes and aqua fit were excellent thanks to the gym team (Mcgyver and Augustin). If you do book diamond club remember to ask for all the extras you are supposed to get. This is a bottle of spirits, beach bag and 1 hour hydrotherapy session in the spa. You can also eat at gratzie at breakfast. The 2 butlers didn’t mention the extras we had to ask for everything I had to ask for spirits 3 times and beach bags weren’t available. Previously I haven’t been charged for late checkout it’s now charged by the hour after 2pm. I have noticed some money saving measures since our last royalton stay in 2023, and I believe management probably tell the butlers at this hotel not to mention the extras your entitled too to try and save money. Other than this a good experience and I would recommend this hotel. Evening entertainment was also pretty good.

Spa was amazing. Zenith and shabana were amazing. Everything was clean. The sauna was hot and wonderful the hydro pool felt wonderful.

Large cockroach crawled up my sons leg at the hibachi restaurant…they did not care and brushed it aside to another area of the restaurant when we brought it to their attention…we also woke up to another one in our hotel room a few days later. Complained to the diamonds club who said the manager would contact me…it’s a month later and my emails are going ignored (I sent 2 after I never heard back from management. The worst customer service I have ever seen at a hotel. Very dismissive and just don’t care. Spend your vacation and money elsewhere

Wonderful experience and excellent service. Everyone was friendly and professional. My kids had a blast! We will definitely be going back.