Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

One of the most memorable hotel locations I have experienced. Don't let the drive to the hotel put you off this perfect resort hotel. So many choices of fabulous restaurants to eat, you think you should be settling a bill at the end! Great phone app to book your choices. Lots of Bars around complex and great service great. Fab evening entertainment. Loved the coffee and ice cream shop nice touch. Snack van served amazing food as did the standard buffet restaurant. Grounds of this hotel were immaculate. Room was pretty basic but had everything you needed and the views from balcony took my breath away with the sea view. Every single member of staff was happy polite and friendly. If I had to mention anything to be improved it would be that many more parasols are needed around the sunbeds. We booked via TUI, had agents on site - booked a couple of nice trips, street party great atmosphere and buses back and forth all evening so could spend and much or little time as wanted. Also did the Distillery tour, great way to see the island and have a tipple.

We have traveled quite a bit, but our recent stay at Royalton St. Lucia was truly unforgettable thanks to Marlon and Reana. They went above and beyond every single day to make sure we were comfortable and happy. Their warmth, professionalism, and genuine care made us feel so welcome, it felt like being treated as family rather than just guests. The resort itself is stunning, with a beach that looks like paradise, clear turquoise waters, and breathtaking views everywhere you turn. Service across the property was consistently top-notch, from the restaurants to housekeeping, but Marlon and Reana stood out in a way that made our experience exceptional. We highly recommend this resort and are so grateful to Marlon and Reana for creating memories we’ll cherish forever.

My husband and I visited the Royalton, St. Lucia for 6 days. We stayed in the Diamond Club area and the room was spacious and nicely designed, however it could use some TLC. The housekeeping was consistently good. We never quite had hot water for the shower, which was unfortunate. From a service perspective, the staff was very attentive and friendly. The food was mediocre and since the hotel was not nearly at capacity, not all the restaurants were fully up and running. It seemed that the hotel staggered when restaurants were open and had offered limited seating for those specialty restaurants that were operating. The buffet restaurant offered lots of food choices, however not much varied from day to day- so the menu was predictable. The gym was fine a bit too dark, but the a/c worked well in that area. The pool and beach were nice. My favorite part was the spa- although the amenities were meh in the ladies bathroom and the treatment waiting area was lackluster- the BEST part was Shabana who I saw for several treatments from massage, facial, head-to-toe treatment and coconut wrap. She was amazing and I looked forward to my spa treatments because she was so great. I am not likely to return to this resort b/c another drawback was the almost 2 hour ride from the airport. The resort is at the opposite end of island from airport. I have stayed at much nicer resorts, but as far as as an all-inclusive goes it was good to fair overall.

It was an absolute wonderful experience! The rooms were clean and spacious. My kids were able to keep busy throughout the full day while we took every second to relax and enjoy the sun.

I’ll start by saying that I love St Lucia and the people there are lovely. I am not upset at any staff at the resort. I am extremely upset and disgusted by Royalton as a company and their policies for ruining my anniversary. We had so many issues that I will keep it to our top 3: our room, children’s pool and bars. We will not be returning and our family will be cancelling all future trips. TLDR: After traveling for 15 hours with a 1 and 3 year old, the room that I paid for was unavailable due to construction. Royalton never notified me of the construction or change in room prior to my arrival. My options at the hotel were: move to an “upgraded” room that is 10-15 min further from the beach, “voluntarily” downgrade my room to be closer to the beach, or decline to check in to receive a refund and leave. This felt like a bait-and -switch scam. The children’s pool was unavailable for half our stay. Bars were consistently out of ingredients, including rum. Yes, rum. Completely unacceptable for a “luxury all-inclusive” hotel. Full story: I booked a stay at the Royalton St Lucia to celebrate my 10 year anniversary. I chose the presidential swim out as it provided easy access to the children’s pool, beach and restaurants. This is the only reason I chose Royalton, since I am traveling with a 1 and 3 year old. Prior to arriving, I was never notified that the hotel was under construction. 1 month prior to my arrival, I called the hotel to make sure that my booking was all set and was assured that my room would be available. “Your room is guaranteed” were the exact words spoken to me. Travel took roughly 15 hours including flights and driving to the resort. When we arrived at the resort, we are told that our presidential swim out is unavailable and that no other presidential swim outs are available. Instead I am offered 3 options: 1. An “upgrade” to a penthouse suite. I used quotes for “upgrade” because this was not an upgrade. My original room would have been a first floor swim out, 1 minute walk to the beach, pools and restaurants. The “upgrade” is a 5th floor, 10-15 minute walk to the beach, pools and restaurants. As a parent: balconies, stairs, elevators and long walks are everything I wanted to avoid on vacation. 3 days into our stay we were moved to a suite closer to the beach. However, the better “upgrade” had no AC and a leaking hot tub. 2. A “voluntary” downgrade to a presidential suite without a swim out. This downgrade did not include any compensation to offset the price difference. This would have put us closer to the beach but elevators and stairs were still involved. Construction was ongoing in the room below so my kids would not have been able to sleep if I chose this room. 3. Decline to check in and receive a refund. This is completely unacceptable. I refuse to do that to my kids. If it was just my wife and I, I would have left and stayed elsewhere on the island. If I chose to leave, Royalton would not have compensated my airfare o

We decided to pass a few days in the lovely Saint Lucia with our family, we have tried other hotels on the island but this one is the best for kids, we liked the splash pool because our kids had great fun and we could just read and relax. We are thinking of repeating this Christmas with our parents. Fingers crossed.