Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort – Adults Only

I recently had the pleasure of staying at Royalton in Saint Lucia, and it was truly an unforgettable experience. From the moment we arrived, the staff went above and beyond to ensure we felt welcomed and comfortable. Their warm hospitality made all the difference. The location was absolutely stunning—breathtaking views of the ocean, lush tropical surroundings, and the perfect balance of relaxation and adventure. Our room was spacious, beautifully decorated, and impeccably clean, with a private swim up pool that provided the most incredible sunsets.

My girlfriend wanted to celebrate her birthday in St. Lucia and chose the Royalton. Food was good the food truck was the best! Swim out room was great! Best staff were Vicki, Jamal, and Deleon!

The Hideaway at Royalton St. Lucia is a resort with wonderful potential and some standout moments, alongside a few experiences that fell short. Mornings were a highlight—breakfast offered plenty of choice and the lunch buffet was consistently satisfying. Garzi, the Italian restaurant, was absolutely amazing and a true culinary highlight. We tried to visit the seafood venue, but unfortunately had to leave when the kitchen was experiencing “technical difficulties.” The pool scene is lively and fun, and the main pool bar was fantastic. The leading female bartender was not only skilled but also friendly, attentive, and truly added warmth to the experience. That said, the resort isn’t without its shortcomings. Guests who expect flawless upkeep may be distracted by some visible wear and housekeeping oversights. Access to fresh beach towels was a constant frustration—there were none available for an entire day—and waiting on drinks was often longer than expected, partly due to bars running low on glasses. Stained beach cushions at both pool and beach areas further detracted from the atmosphere. Most disappointing, however, was a serious lapse in guest security. Having money stolen directly from our room by housekeeping, coupled with a lack of acknowledgment or compensation, left a lasting negative impression. In summary: the Hideaway offers a beautiful setting and wonderful dining moments, especially Garzi, along with friendly staff at certain venues. But operational inconsistencies, service hiccups, and the unresolved theft issue hold it back from reaching the standard it aspires to.

The Royal Hideaway was a perfect getaway to celebrate our 15 wedding Anniversary. The resort is BEAUTIFUL and the staff is very attentive. Our Butler Vivica went above and beyond to ensure we had a wonderful experience. She checked on us cons To ensure we had everything we needed. Our Concierge Livity was wonderful!!! He greeted us on our first day and walked the property with us everyday to make sure we enjoyed our excursions and daily outings. Our driver Nickey picked us up every day and drove us around the island to all of our excursions. He was so polite and friendly. He took us everywhere “it’s too many places to name” and he made our experiences that much better. We laughed the entire time we were in the car with him. GREAT GUY and GREAT SERVICE!!!

After having previous Royalton experiences we went here with high expectations. Unfortunately this week was filled with anxiety and disappointment from the moment we arrived until we left. Service was extraordinarily bad. Staff everywhere seemed bothered by the fact that we were there. No good morning or have a good day. A surly attitude everywhere you turned. We paid to upgrade to diamond club as we had on a previous experience. What a joke. I have never heard “no” or “ we can’t do that” so many times. Never served a drink at any of the pools or beach. Had to get out of the pool and walk around at a the “swim up bars” to get a drink. Offering tips if $5,10,20,50, or $100 was not motivation for the staff to change level of service while trying enjoy and relax at any of the pools even at the diamond club pool. At diamond club pool I was told that I could only have premium liquor if I chose to buy the bottle. Many dining options but quality of food is more like overcooked banquet food. The only exception was the Hunters Restaurant. Room service orders were never confirmed or delivered. Had to request a change of assigned butler after the first day. I have never been so glad for a vacation to end. I felt like I worked, chasing people for services that I pain for all week.