Agriturismo Villa Ulivello in Chianti

Arrived at carollia dream 11 in peyia on 22/6/25. Initial reaction from outside we were pleasantly surprised by the look and size of the villa. Inside was fairly clean and spacious. Excellent proximity to corol bay ***** and lovely see views from the upstairs balcony. Issues we had ... POOL was sort of cleaned once during our 10 night stay. What we noticed on out first day at the pool was the dirty water mark around the whole pool which was NOT cleaned when the pool guys turned up. They just filled the pool and threw some stuff in and told us not to use for 45 mins. 🤔 LIGHTS inside the pool do not work DANGEROUS if you have small children around and they wandered, you'd never see them in this pool it was so dark even with the outside lights on. POOL area has broken concrete which has been poorly maintained which could cause a nasty cut to the feet of little ones. Garden area untidy and not maintained. NEEDS screen across wall near carport to privatise pool area. BBQ... WELL WHAT CAN I SAY. .... we decided to stay in one evening and do BBQ and have a drink. The BBQis situated next to car port, NO LIGHTING. Carport light either turned off by owner or not connected this is DANGEROUS and needs sorting. No bedding change during whole 10 days, had to wash sheets myself. No cleaners during 10 days only to drop towels off. Every villa I have stayed in had cleaners and linen changed twice weekly. KITCHEN.. Well it has a cooker and oven, extraction does NOT work. Microwave wasn't working so had to let owner know and the cleaner brought new one. If it is a family staying on a budget then this villa DESPERATELY NEEDS More PANS all that here is a huge stew pan and one fry pan, COME ON NOW OWNERS PLEASE PROVIDE THE BASIC NECESSARY COOKING POTS. Luckily for us as 3 adults we ate out BUT some familys save all year for the villa experience with the aim of dining in then going out due to budget constraints... VILLA OWNER YOU CHARGE ENOUGH SO PLEASE PROVIDE WHATS REQUIRED AND GET THE SMOKE ALARMS SORTED we tested these and they DO NOT WORK. WE stay in villas all the time and do honest reviews for each one so PLEASE sort these issues or you may lose clientel because of these.

What a beautiful place to stay, an old building renovated to a very high standard. Our bedroom opened out to a wonderful view of the olive trees and the lovely Tuscany countryside. The restaurant had amazing food and their wine was delicious. Very handy to vineyards and Florence and Siena. Owners were very helpful and breakfast was lovely

Room in very poor condition, the bed frame was jittering without even touching the bed. The noise of the cars passing by the road does not allow rest. Unfortunately, there is no way to tell about the bed conditions and noise from just a few photos of the room in internet, we noticed this only after the check-in. But beyond the precarious conditions of the room, the saddest thing about our experience was how the owners Federico and Leonardo mistreat their clients for not agreeing with them on the expected conditions of the accommodation. Instead of looking for a solution to reach a middle point of negotiation, they wash their hands saying that with their no "refund policy" there is nothing to do but stay in that room, or lose the total money for the reservation. After leaving the property, it was surprising to see comments from people complaining about the noise we noticed upon our arrival. Un addition, some other Bad comments of people who ended up staying because they didn't want to lose their reservation money. In our case we lost 3 days of accommodation. Although we tried to respectfully request a refund several times, these people just ignored and didn't reply to our message, when we called the first time and they heard our voice, they hung up on us. Then, they took the call and told us that we were wrong, that we were "ridiculous" and they threw the phone at us once again saying that they had no time to waste with our request.