Château Brachet

We booked for six people to celebrate two birthdays (3 suites and a dinner): Unfortunately, our one-night stay, which cost us over €2,000, turned out to be very mixed: Positive points: - Beautifully restored hotel with beautiful materials and special attention to detail. - Very beautiful garden and pool area. - High-quality private spa area. - High-quality dinner dishes (although I have very reservations about the combination of ingredients for the goat cheese and fruit dessert, which is a current trend in many restaurants). - Very good advice from the sommelier on the choice of wines. Negative points (to be corrected very quickly): - No special attention paid to birthdays, even though this had been confirmed by email. - No consideration of the request for a suite with two separate beds, even though this had been confirmed by email. - No water bottles in one of the suites. - No "pilot in the plane"! Organizational problems, especially in the dining room: Mainly junior staff, willing but seriously lacking in experience and supervision (examples: vegetarian soup served without spoons, forcing customers to get up to get their own cutlery because the waiters were not attentive; breakfast drinks forgotten and systematically served after the dishes). - Endless dinner (5-course menu) with more than 30 minutes of waiting between each course, arrival at the restaurant at 7:45 p.m. and end of the meal at 12:15 a.m. - No cushions on the terrace chairs during the aperitif. - No service at the pool for towels and sun loungers: customers left their used towels on the sun loungers until the evening. - Noise coming from the highway, impossible to sleep with the windows open. - Ineffective air conditioning (suite in the attic). Impossible to go below 27 °C. - No commercial gesture was made to compensate for all these inconveniences: Amazon customer service training would be useful! In summary: 5 undeserved stars, mainly due to the service (understaffed, inexperienced and a complete lack of management and supervision). As a result, the value for money is deplorable, which is a shame because the hotel is beautiful and the food delicious.

This is our fifth visit, and second dinner on the 31st. A pleasant welcome, limited clientele compared to our previous visits, allowing us to ensure optimum service (even if the waiter runs around the room too much, and that's not an empty word.). However, don't sit near the double glass door in the main room; you'll feel the polar cold and the sad mediocrity of the insulation despite the kindly offered additional radiator. As with the progress made in insulation, is this still possible? This spoiled our evening a little, despite an extraordinary menu accompanied by pleasant wines, with the exception of the mediocre Swiss rosé. A lovely evening in any case, despite the sore throats and runny noses this morning in our relationship 😱. We'll be back of course, but there are details to review...