The Nags Head Hotel

Booked a Sunday lunch for my partners 60th birthday. Our table was booked for 2pm. We were seated in a corner. The table wasn’t laid and there were no menus. We waited,but after 10 mins no server had been to our table, so I got up and went to the bar to collect menus. We continued to sit and wait. Eventually I caught a waitresses eye and she took our drinks order and food order. Drinks and starter arrived soon after and were ok. But then we sat for a good hour with nothing. We were sat with no drinks or food. We kept trying to catch someone’s attention but nothing. When we looked around we saw a table with the servers all sat eating their cooked food! I Again,I got up and went to the bar and asked the manager where our food was. By now we were miserable and NOT enjoying the celebration. The manager then came to our table. He anppologised and said the chef had had to put another joint of beef in. By now it was 4pm!! 10 mins later our food arrived. It was raw! I like rare beef but this hadn’t even felt heat. I couldn’t even cut it. The potatoes were yellow and not cooked. The Yorkshire was soggy in the middle. It was so disgusting. We literally couldn’t eat it. When I called the manager back and said we weren’t happy, he said he would take the price of the meals off the bill but then started arguing that we were late to sit down (2.10pm) and that was part of the problem! That on a Sunday they are busy blah blah. Hardly our fault they can’t cope with the covers THEY book in! We set out to have a wonderful day which turned into a nightmare. I wrote to the head office to say how upset I am and to date I’ve received no reply. This tells you all you need to know about how much they care about their customers! I would urge anyone thinking of booking here for a Sunday lunch to take their money elsewhere. This was by far the WORST dining experience I’ve ever had!

Lovely pub in great setting with clean rooms. Lovely to sit in garden and have a drink. Did not eat an evening meal so can’t comment on food then but breakfast was lovely. Staff all very friendly and helpful. Would stay again

The pub was very nice, with friendly staff. The meal was also very good. The room was quite basic, but comfortable specially the bed. However the bathroom tiles around the sink, and inside the mirrored cupboard where not clean splatters of toothpaste from a previous guest maybe! The sink didn’t have a plug for it, and the tap was quite loose. Our room was also above the kitchen, so the noise from the extractor was quite loud, and obviously had cooking smells in the room. Other than these minor things we had a pleasant stay.