Premier Inn Gravesend Central

Really enjoyed our stay. Staff so friendly and helpful. Food excellent. Lovely room with everything you would expect and more. Special thanks to Kate. Amazing customer service. A great experience. We would highly recommend this premier inn to families , business people or anyone looking for a great place to stay

Excellent check in staff (Clo) But unfortunately the restaurant was a mess,poor service! New restaurant leaves a lot to be desired! If the hotel is filled I don’t know how they will manage everyone to use the restaurant? I have stayed in Premier inns up and down the country and this stands out for all the wrong reasons!

Our two night stay was very comfortable, peaceful and relaxing. The hotel staff that we had contact with - Clo, Kelsa and Michael - were very helpful and friendly and went out of their way to make us feel welcome. There were plenty of car parking spaces available when we arrived and the station and Town Pier were also easily accessible on foot.

Rooms fresh and clean with everything in place. Friendly and & attentive staff with seamless book in Hosts checked and made sure that everything was satisfactory with our food. Also happily assisted with local knowledge. Great breakfast, with no rush.)

This is an OK basic hotel with friendly and hard-working staff, but there are a few issues. Firstly the positives, the bathroom was good and had both a fixed-head shower and a bath tub. Secondly, the breakfasts are excellent. Thirdly, there's lots of free parking. As for the negative points, I was surprised that we could hear the people moving around in the room above as you might in an old house. I guess there's not a lot they can do about how the building was constructed, but some extra sound-deadening insulation is needed in my view. Another surprising thing about the building was the condition of the windows in our room. They seemed in need of renovation of replacement. What was more worrying about them given that we were on the ground floor, was the fact that the security-lock mechanisms on them were broken. We also noted the wall-mounted radiator, which seemed to be rusted or discoloured. Another item in need of attention or replacement was the fabric-covered chair. The fabric seemed generally grubby and there were a couple of clear stains. In summary, the room needed some refurbishment, which is a pity because it was generally fine but let down by the issues mentioned above in my opinion. It's worth bearing in mind that this hotel has no air-con or lifts. Also, there is free wi-fi, but it was slow and not always easy to connect to in our experience. I found the local 5G connection weak, so the wi-fi was needed. There is also a paid-for option of better wi-fi, but, to be honest, I'd prefer the cost of this to be built into the room rate. So would I stay here again? Yes, if the price was good, but I hope they will do any necessary refurbishment before too long.

Didn’t have any bedding room was dirty couldn’t give us any bedding either as they had none. And the bedding that was there wasn’t made up!

The hotel was fine, after you realise it isn't closed - the Beefeater which you see from the road is closed, and you have to drive behind it to find the hotel , and it it looks like it will become a building site

The staff were super helpful letting us check in early, given a great room super comfy bed check in and check out were super smooth. Room was nice and clean everything we needed to use was super easy such as appliances. Parking spaces too you check in at front desk on an iPad system. Super easy