Great Wolf Lodge Grapevine

Family-Friendly Amenities: The hotel offers a water park, diverse activities, and child-friendly services .

The service was horrible. When booking our stay my wife asked about dietary needs for celiac and we were told to email the chef and we would be taken care of. My wife emailed two weeks prior zero response, I then emailed one week prior zero response. We asked several people while there about the food ingredients and none of then would give us a answer and or find someone that could give us an answer. The girl at the ice cream shop just rolled her eyes and said I don't know and stood there with RBF. We had to go outside the resort to get gluten free food for our kids. We were also given a food credit for the package we bought and no one could tell us if it went to our room or the food credit very frustrating. We were given cups as part of our package that could be refilled every ten minutes but on Saturday at 2 pm they were out of ice and most sodas, by 4 pm all sodas were out. The inside pool area was filthy, stacks of pizza boxes everywhere you turned, band aids on the floor and in the water, melted ice cream in the walk ways and no one seemed to care. I will say the lady at the store where we got our cups was very helpful but that was the only person. For the price we paid it was on par with Disney! All I can say Great wolf is you need to do better!! For what you charge there is far better service out there for a better cost and value.

If you’re looking for sleep, peace, or sanity — keep driving. They should rename this place “The Torture Lodge.” The food is inedible (like they deep-fried disappointment), the “family suite” looks like it was last updated when Blockbuster was still open, and the beds are as hard as the management’s hearts. The blinking fire alarm doubles as a rave light, and the toilet runs every 14 seconds just to remind you it’s still miserable. There are kids screaming and running laps through the halls all night long — and you can hear everything. I mean everything — neighbors’ phones, conversations, probably their thoughts. The “Magic Quest” game is right outside the doors, so good luck sleeping while children on a sugar high are yelling spells at midnight. The only thing magical about this place is how fast it’ll make you want to check out.