Gaylord Texan Resort & Convention Center

The checking in and checking out process was smooth! We loved everything from the room to the waterpark. The housekeeping staff was on top of everything and made sure our room was spotless each day. Room service arrived early every time less than 20 minutes. The resort was spotless and valet is quick and easy.

Nice place to take the family. Lots to do here. Many nearby locations via shuttle bus. Highly recommend.

I wanted to share my recent experience at the Gaylord Texan for anyone considering a visit, especially for the ICE exhibit. I booked a trip for my dad's birthday, and the highlight was supposed to be the ICE event. Unfortunately, the exhibit was canceled two days in a row due to technical issues. This really threw off our plans because we waited around the hotel instead of doing other activities, thinking it would reopen. When I tried to get compensation, they initially said they couldn't help because I booked through a third party. Eventually, they agreed to waive the resort and parking fees and add 5,000 Bonvoy points. However, the next day, I noticed the points weren't there and the credits hadn't appeared. We also ate at their Riverwalk Cafe buffet, which was $32 per person plus extra charges, and the food was just okay, with a mislabeled stew that was actually pork not beef. Now I'm seeing some confusing pending charges on my credit card that don't match what they emailed me. I'm giving it a little time to see what posts and then I'll follow up if needed. Final Tip: If you're thinking of going to the ICE exhibit, plan for the possibility of cancellations. They usually send an email by around 10 AM if they're canceling that day, so check your email each morning. We missed out on other activities in Dallas because we were waiting around the hotel to avoid extra parking fees and make sure we didn't miss the exhibit time--only to have it canceled again. So definitely double-check and be ready to adjust your plans. If I had to do it again I'd go somewhere more centralized to our activities and would leave this as an option not a main reason to visit as they are not reliable and definitely not worth the cost.

It was a really nice place, huge, with lots of things to do, food may be not so good!! Location was not the best, away from attractions.

Towne Park does not take ownership of their operations. I was asked every night every time I valet parked what my room number was. I was told if I paid $100 cash I could park it up front with no issues. I did this and they still didn't park it up front and was told later the attendant wasn't supposed to do that. They all kept laughing at me when I came to them with the frustration of their operations. At one time it took them 30 minutes to retrieve my car, and another time they just handed me the keys to go get the car myself. I will never recommend Towne Park to anyone and Gaylord needs to re-evaluate their Third Party Provider and maybe make the move to change before it's too late. Do not use valet park your own car.