Gateway Inn

I stayed at the hotel for a special event. Booked my room back in January. Paid for 2 nights. When I got there they said I had to pay more.

Unfortunately, this was not a good stay. It was the only negative hotel experience on our 12 day adventure in Colorado. The check in staff double as bartenders at the restaurant located in the hotel lobby. They were unable to answer questions about local hikes around the lake. And the hotel did not have a “grand” view of the lake. We were given a room adjacent to the restaurant and across from the Ice Machine. We politely asked for our room to be changed. The clerk had to get the bartender who was in charge of room assignments. We again explained that we were light sleepers and the live music and ice machine would not work for us. He said they were completely booked and could not give us someone else’s room, even though we had paid for an upgraded room with a balcony. He told us that someone had to have “this” room. We then offered to accept a downgraded room at the same price as long as it had a quieter location. He finally agreed to do that after sighing his was through it. We had wasted our time. The “improved” room was dank, dark and noisy. The air conditioning unit (old under window type) sounded like a diesel truck was running all night in our room. Would NOT recommend the hotel. Rude staff and not very well appointed rooms.

We had an amazing stay! Excellent location, service, and room. Right in the heart of downtown Grand Lake and only a few minutes from RMNP entrance. I would highly recommend!