Diamma Resort Conference & Spa

Terrible food (we have founded worns two times in their food), we have booked and paid an all inclusive offer but we got just 10% of what we have ordered. Indoor pool and spa is out of the function during the summer (but it has been written that we can use it during the summer when we booked). There is a lot of fungus mold smell in their little vilas, you cant sleep there. They are liars. Kind and helpful staff. Definitely it is the worst experience in my life. We checked out in our second day, because we couldn’t were there for even a time more. Please dont lost your moneys!

Cleaning: 1. Ceiling with mold; 2. Joints of the tiles with mold; 3. The change of towels does not happen daily and, many days, lack of towels 4. The change of sheets is not done: we removed the pillowcases from the pillow because they were dirty and the stateroom attendant simply put them back on; 5. The customer has to make the bed, the sheet is left on top of the bed, folded; 6. Pool bathroom impossible to be used due to lack of cleanliness (recurrent). Guest service: 1. Exchange rate: at the reception is the information of 1€ 130 leke. In the bar of the main building and in the pool bar there is no kind of written information and the waiters practice 1€ 100 leke. At the beach bar, there is no kind of written information (again) and it is practiced 1€ 90 leke; 2. When the request was made to associate the credit card with the room, numerous obstacles were presented and the guest service manager had an improper attitude towards the customer starting to snort; 3. When the request to speak to the management team, it was informed that no one would be available, it would take at least 30 minutes. After waiting, no one from the management team deigned to talk to us, the information was simply passed through the guest service people; 4. Paid pool towels, even if it's all inclusive. Food and beverage department: 1. There is only one bar included in the all inclusive package; 2. Coffee is only available for breakfast. Lunch and dinner are partly paid for. It happened that there were no coffee beans in the bar of the main building and we were told to go (we, the customer) to the a la carte restaurant to get our coffee. When we ordered coffee from the restaurant manager, it was first denied and after much insistence it ended up being served; 3. Very poor selection of drinks in the all inclusive bar (there is no sparkling wine and no cocktails, only simple drinks); 4. Non-existent table service most of the time at the beach bar when the bar servers are on site, sitting at the counter on the mobile phone: the customer has to go to the counter to be served and in bad manners; 5. Bartender from the pool bar smoking inside the counter: simply puts the cigarette on the ashtray, makes the cocktails without washing his hands and, when he finishes, he goes back to the cigarette; 6. Was refused at the beach bar to put the expense in the room bill when we had been informed in the guest service that it was possible; 7. There is no water available in the room; 8. There are no water bottles available at the all inclusive bar. Infrastructure: 1. Split bedroom wall; 2. Broken bathroom tile; 3. On the booking is the information of a pool on the rooftop, non-existent.