Emerald Hotel
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1 night
1 room, 2 adults, 0 children
All properties in Gisborne
Emerald Hotel
13 Gladstone Road, Gisborne, 4010, New Zealand
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Highlights
Ideal location
Lots to do
Free parkingAmenities
Outdoor swimming pool
Surfing
Gym
Private parkingFree
Luggage storage
Conference room
Wi-Fi in public areasFree
Fax/copying service
All amenities
Property Description
A stay at Emerald Hotel places you in the heart of Gisborne, steps from Te Tauihu Turanga Whakamana and 4 minutes by foot from Longbush Wines. This luxury hotel is 0.3 mi (0.5 km) from Gisborne Harbour and 0.4 mi (0.6 km) from Gisborne Wine Centre.
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7.8/10
The room is clean and spacious. My colleagues and I are very satisfied.
All 101 reviews
Surroundings
Airport: Gisborne Airport
(5.0 km)
Landmarks: Wi Pere Monument
(150m)
Landmarks: Equippers Church Gisborne
(230m)
Landmarks: Crazy Caterpillars
(270m)
Landmarks: Gisborne Rose Garden
(280m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
16
Executive Suite With River View
2 Single bed or 1 King bed
Non-smoking
Air conditioning
Private bathroom
TV
River view
Check Availability
9
Executive Suite with Pool View
2 Single bed or 1 King bed
Non-smoking
Air conditioning
Private bathroom
TV
Towels
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8
Junior Suite
1 King bed
Non-smoking
Air conditioning
Private bathroom
Towels
Private toilet
Check Availability
5
Executive Apartment
2 Single bed
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Check Availability
11
Standard King Suite
1 King bed
Non-smoking
Air conditioning
Private bathroom
City view
Towels
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Guest Reviews
7.8/10
Good
101 reviews
- Cleanliness7.8
- Amenities7.8
- Location7.8
- Service7.8
Average for similar properties in Gisborne
Review summary
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Room Size and Comfort: Guests frequently mentioned the spaciousness of the rooms, which often came with comfortable beds and large bathrooms. This aspect of the hotel seemed to provide a satisfactory environment for relaxation and rest.(based on 1 review)
_WeChat266361****
April 7, 2024
房間乾淨寬敞，我和同事都是非常滿意的
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Guest User
September 4, 2025
Please, please stay away from this hotel. It is dirty, run down and utterly disappointing. Everything in the room is old and worn. Our room was disgusting, here are the main issues; I had to use my ear buds cleaners to remove hair and black ‘gunk’ from the sink so it would drain The shower curtain was too short so the bathroom flooded when you used the shower The shower curtain was full of pink mould A booking for four - 2 glasses (so dirty you could not use them) 2 mugs - chipped The coverlet on a bed very stained with ???? Food? Body fluid? One pillow each but as flat as a piece of paper, unacceptable for a hotel Sheets and pillow case dirty and hair in the bed Balcony covered in pigeon excrement Emergency housing not declared Stained carpets and smell throughout the hotel Rude management Just awful
Chris
August 17, 2025
The Emerald has deteriorated significantly in recent years. Great staff but other than that the place is a dump.
Robbie
August 11, 2025
Bed was comfortable, big rooms but hotel is very rundown and parking is very limited and tight to get around in the parking building.
Katherine
August 11, 2025
Enjoyed the river views. The room was warm even without the heatpump on. Liked that it was central to restaurants and shops. Carparking safe. Only downfall was a smelly odour in the room, heatpump outdoor unit noisy, loud thumps from other rooms and neighbours can easily look into your room from their balcony.
Orini
August 11, 2025
The place was dirty, my room had a faulty light that couldn't be fixed until the sunday I was checking out, the place overall had a eerie feel and reception was never there. terrible facilitties.
Lavinia
August 9, 2025
Front desk was a bit rowdy when i checked in. Room could do with a bit of spruce up with paint here and there. Over all enjoyed my stay
Lorraine
August 5, 2025
Central. Not able to park in parking area as not accessible after 7pm. Bed was twin beds with no under sheet, so a ridge in middle.
Services & Amenities
Most popular business facilities
Outdoor swimming pool
Surfing
Off-site
Gym
Private parking
Free
Luggage storage
Conference room
Additional charge
Wi-Fi in public areas
Free
Outdoor swimming pool
Conference room
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Business services
Conference room
Additional charge
Fax/copying service
Additional charge
Front desk services
Front desk (limited hours)
Luggage storage
Languages spoken
English
Public areas
Elevator
Smoking area
Health & wellness
Kayaking
Off-site
Sailing
Off-site
Surfing
Off-site
Gym
Activities
Eco tours
Off-site
Accessibility
Accessible rooms available
Stair-free main entrance
Safety & security
Intruder alarm
Smoke detector
CCTV in public areas
Fire extinguisher
First aid kit
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: after 14:00
Check-out: 07:00–10:00
Front desk hours: [Mon-Sun]08:00–20:00
The property will provide check-in details after booking
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of NZD 150.00 (approx. THB 2,750.03) is charged.
Deposit Payment MethodsThis property accepts cash
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Number of Rooms: 46
Phone:+64-68688055
A stay at Emerald Hotel places you in the heart of Gisborne, steps from Te Tauihu Turanga Whakamana and 4 minutes by foot from Longbush Wines. This luxury hotel is 0.3 mi (0.5 km) from Gisborne Harbour and 0.4 mi (0.6 km) from Gisborne Wine Centre.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace.
Featured amenities include a business center, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Stay in one of 49 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace.
Featured amenities include a business center, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Stay in one of 49 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Frequently Asked Questions
What’s the cancellation policy at Emerald Hotel?
The cancellation policy at Emerald Hotel depends on your room type and booking terms.What’s the cancellation policy at Emerald Hotel?
What are the check-in and check-out times at Emerald Hotel?
Check-in at Emerald Hotel starts from 14:00, and the standard check-out time is by 10:00.What are the check-in and check-out times at Emerald Hotel?
Is breakfast available at Emerald Hotel?
No, Emerald Hotel doesn't provide breakfast. Is breakfast available at Emerald Hotel?
Are pets allowed at Emerald Hotel?
No, pets are not allowed at Emerald Hotel.Are pets allowed at Emerald Hotel?
How do I get to Emerald Hotel from the nearest airport?
The nearest airport is Gisborne Airport, located about about 11 mins from hotel by car (5.0 km) away.How do I get to Emerald Hotel from the nearest airport?
About This Property
| Nearest Airport | Gisborne Airport |
|---|---|
| Distance to Airport | 4.98KM |
| Average Price From | THB4099 |
| Hotel Star Rating | 4 |