DoubleTree by Hilton Hotel Phoenix - Gilbert
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DoubleTree by Hilton Hotel Phoenix - Gilbert

1800 S Santan Village Pkwy, Gilbert, Arizona, 85295, United States
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hotel overview picture
Highlights
Ideal location
Lots to do
Free parking
Amenities
Golf course
Outdoor swimming pool
Horse riding
Hiking
Gym
Public parkingFree
24-hour front desk
Luggage storage
All amenities
Property Description
The DoubleTree by Hilton Phoenix-Gilbert is the Phoenix East Valley’s premier Hotel and Elegante Conference Center. Our Elegante Ballroom is the place to be for convention groups, elegant weddings, and special events. Whether vacationing or attending a business meeting, our guests enjoy this boutique hotel that embodies luxury with it’s the full-service hotel amenities, and tastefully decorated guest rooms, and our exceptional service. The DoubleTree by Hilton Phoenix-Gilbert offers 21 well-appointed rooms & suites with a short walkway to the exquisite Elegante Conference Center. For those whose luggage includes a briefcase, you will enjoy our practical services such as room service, complimentary high-speed internet, and ideal location to local businesses and the loop 202 and Hwy 60. You will find the DoubleTree by Hilton Phoenix-Gilbert an ideal choice for business travel conveniently located from Sky Harbor International Airport and Phoenix-Mesa Gateway Airport and easy access to surrounding areas: Gilbert, Mesa, Chandler, and Tempe, Arizona. Our location creates the perfect center point to visit nearby businesses such as Boeing, Intel, Orbital Sciences, Free Scale Motorola, Arizona State University, and to the ever-growing list of medical experts and facilities: Gilbert Mercy Medical Center, Banner MD Anderson Cancer Center, Stem Cell Institute, Banner Ironwood Hospital to name a few. Our moderately priced accommodations will satisfy your budget requirements. Many of our spacious rooms have two queen-size beds and some even have more sleeping accommodations with a pull-out sofa sleeper, or perhaps your preference is a luxurious king-sized bed. The décor and custom artwork is from a coastal inspired color palette of bold and soothing neutral colors that suit everyone’s taste. All rooms have the luxurious DoubleTree bedding for a great night’s rest. For your VIP’s, upgrade them to one of our exceptional suites with vaulted ceilings, and an ambiance suitable for such an honored guest. Guest Room Amenities: * Oversized Guest Rooms of 335 to 515 sq. ft. * Raised 11 to 16 ceilings * Personal vanity and with full length mirror * Free Internet, Work desk with data port * Coffee Maker with complimentary Coffee and Tea * Refrigerator, Microwave, Iron/Board, Hairdryer * 55-inch flat screen with HD TV * Complimentary HBO Movies * The hotel and guest rooms are 100 percent non-smoking Dine at our Brock’s Bar & Restaurant and enjoy traditional American cuisine and popular selections. Relax in a comfortable, casual setting with a menu moderately priced for a conservative travel budget. If variety is what you are looking for, visit the neighboring San Tan Village Mall and shopping areas for great eateries, pubs, wine bars, and more.
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7.4/10
Cleanliness7.4
Amenities7.4
Location7.4
Service7.4
All 98 reviews
Surroundings
Airport: Mesa Gateway Airport
(16.1 km)
Airport: Falcon Field Airport
(17.0 km)
Train: 16th St & South Mountain Ave
(42.8 km)
Train: Union Station
(45.1 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

1

Santan Suite 1 King Bed

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Room Details
Check Availability
13

Two Queen Room

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
6

Moblity/Hearing Access Junior Suite with Tub

1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
8

Junior Two Queen Suite

2 Queen bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Room Details
Check Availability
2

King Room with Whirlpool

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Room Details
Check Availability
6

Moblity/Hearing Access Junior Suite with Roll-in Shower

1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Room Details
Check Availability
6

Queen Room with Parlor and Sitting Area

1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Room Details
Check Availability
6

Junior King Suite

1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
5

Mobility/Hearing Accessible King Room with Tub

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
5

Mobility/Hearing Accessible King Room with Roll-in Shower

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Room Details
Check Availability
6

King Room-Non-Smoking

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Towels
Microwave
Room Details
Check Availability
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Guest Reviews

7.4/10
98 reviews
Verified Reviews
  • Cleanliness7.4
  • Amenities7.4
  • Location7.4
  • Service7.4
Average for similar properties in Gilbert
Most Mentioned
AI Summary
The location is convenient with nearby dining, shopping, and attractions. The staff is praised for their friendliness and exceptional service, creating a welcoming atmosphere.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 1, 2025
Great people work here. Jhoy is outstanding at the front desk. The cleaning crew are friendly and helpful. The only downside is the restaurant offers almost nothing for the evening meal. It has become pretty much a breakfast place. We stay here every year, when we visit family in Gilbert.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 18, 2025
The rooms are very spacious, but the condition of the property and housekeeping is poor. It's pretty clear that they don't care/have given up. We left the Do Not Disturb sign on the door but when we returned it was clear that housekeeping had entered the room but didn't even finish cleaning the room. They left us with no towels, only one bed was made, and we believe they rummaged through out suitcases.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 2, 2025
I was fortunate to stay at the DoubleTree Gilbert in the SanTan Valley this week. They treated our large group extremely well and were very accommodating to our needs. I managed to leave behind some articles of clothing and Jhoy at the Front Desk managed the process and got my items back to me quickly. A great place to stay!
S‍a‍n‍d‍r‍a
August 11, 2025
Brock’s was very limited and honestly the only reason I did NOT give 5 stars. The Thursday staff bartender and what seemed to be custodian with the ponytail and his best grey sweatpants were busy having conversations bashing the dirty condition of the bar area and the tables and floors were filthy! There were more flies paying me and other guests attention than the staff you pay. The front desk staff of all hours were amazing!! Cleaning ladies were amazing! The young lady that works the morning breakfast shift milaya (I think) was so sweet and great! Now the morning cook on Friday was out of everything wore her black kitchen gloves in and out of the building touching dirty doors and going back to the kitchen to cook..I ordered the French toast and a good size piece of black plastic was cooked to the bottom on one of the pieces. I was shocked that no one else seemed to think this was odd and bad sanitation. The second order was much better. I would say plan on meals elsewhere because you don’t have many options and the hours for food are very limited.
D‍y‍l‍a‍n
July 27, 2025
We had an issue with the toilet in our room, and we witnessed two different people fall off the bar stools because there were broken or the chairs were uneven. Outside of this, everything was great!
J‍o‍n‍a‍t‍h‍a‍n
July 6, 2025
The room was dirty and dusty. Everything felt worn down. The furniture surfaces had stains in them and there was a mini fridge in the middle of the floor instead of in the designated cabinet (which was just empty). The pool was also dirty and full of dirt on the bottom.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 18, 2025
My wife and I were traveling with our 7 pound puppy. We were in the process of moving out of our house so we were looking for a pleasant place to stay a couple nights close by where we could relieve the stress from the day. The visit to this hotel started good with the front desk girls making a fuss over the puppy. The room was clean and the AC worked great. I brought a bottle of whiskey to the room for a nightcap. We left early the next morning to knock out the rest of the move. Upon returning to our room that evening, the whiskey bottle was gone. Sure couldn’t have been mistaken for anything else, especially TRASH! Come day if checkout, I approached Alicia at the front desk to inquire about a late checkout. She granted a 1:00pm checkout (opposed to the original 11:00am) which was going to work well. I also mentioned the whiskey that disappeared and Alicia said she would check with housekeeping. While finishing up our move, around 12:00pm I received a phone call from the hotel. It was Alicia, the same person who gave us the late checkout. She said housekeeping entered our room and all of our belongings were still there. HELLO!!! Alicia, you were the one who said we were good until 1:00pm. She said oh it wasn’t shown in the system. SMH. When we arrived at the hotel to actually check out, I asked Alicia what she found out regarding the missing whiskey. She said the maid didn’t take anything and they only make the beds. Ok Alicia, then how did it magically disappear along with a bottle of Coke that was next to it? I asked for some compensation, like waiving the pet fee of $75 since it wasn’t a cheap bottle of whiskey. She said she’d have to ask her manager and they would call me. Needless to say, I have yet to receive that phone. Okay hotel, good location, but a team of employees with very little customer service.
S‍u‍s‍i‍e
June 24, 2025
One night stay We were here on a one night triip. The staff was super friendly. Our room waa clean. Bed was comfortable. The breakfast waa good. If only had to complain they need to redecorate the hallways and fix ice machine. Other than that it was a wonderful stay.

Services & Amenities

Outdoor swimming pool
Gym
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Front desk services
Languages spoken
Food & drink
Health & wellness
Public areas
Cleaning services
Facilities for children
Business services
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: 15:00–03:00 the next day
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.

Breakfast
StyleSet menu
Opening hours [Mon - Fri] 06:00-10:00 Open [Sat - Sun] Closed
AgeFee
Children 17 years old and under
US$12.00 (approx. €10.33) per person
Adult
Set menu:US$18.00 (approx. €15.50) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 21 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 2012
  • Number of Rooms: 118
Phone:+1-480-8094100
Email:PHXST_DT_Hotel@hilton.com
The DoubleTree by Hilton Phoenix-Gilbert is the Phoenix East Valley’s premier Hotel and Elegante Conference Center. Our Elegante Ballroom is the place to be for convention groups, elegant weddings, and special events. Whether vacationing or attending a business meeting, our guests enjoy this boutique hotel that embodies luxury with it’s the full-service hotel amenities, and tastefully decorated guest rooms, and our exceptional service. The DoubleTree by Hilton Phoenix-Gilbert offers 21 well-appointed rooms & suites with a short walkway to the exquisite Elegante Conference Center. For those whose luggage includes a briefcase, you will enjoy our practical services such as room service, complimentary high-speed internet, and ideal location to local businesses and the loop 202 and Hwy 60. You will find the DoubleTree by Hilton Phoenix-Gilbert an ideal choice for business travel conveniently located from Sky Harbor International Airport and Phoenix-Mesa Gateway Airport and easy access to surrounding areas: Gilbert, Mesa, Chandler, and Tempe, Arizona. Our location creates the perfect center point to visit nearby businesses such as Boeing, Intel, Orbital Sciences, Free Scale Motorola, Arizona State University, and to the ever-growing list of medical experts and facilities: Gilbert Mercy Medical Center, Banner MD Anderson Cancer Center, Stem Cell Institute, Banner Ironwood Hospital to name a few. Our moderately priced accommodations will satisfy your budget requirements. Many of our spacious rooms have two queen-size beds and some even have more sleeping accommodations with a pull-out sofa sleeper, or perhaps your preference is a luxurious king-sized bed. The décor and custom artwork is from a coastal inspired color palette of bold and soothing neutral colors that suit everyone’s taste. All rooms have the luxurious DoubleTree bedding for a great night’s rest. For your VIP’s, upgrade them to one of our exceptional suites with vaulted ceilings, and an ambiance suitable for such an honored guest. Guest Room Amenities: * Oversized Guest Rooms of 335 to 515 sq. ft. * Raised 11 to 16 ceilings * Personal vanity and with full length mirror * Free Internet, Work desk with data port * Coffee Maker with complimentary Coffee and Tea * Refrigerator, Microwave, Iron/Board, Hairdryer * 55-inch flat screen with HD TV * Complimentary HBO Movies * The hotel and guest rooms are 100 percent non-smoking Dine at our Brock’s Bar & Restaurant and enjoy traditional American cuisine and popular selections. Relax in a comfortable, casual setting with a menu moderately priced for a conservative travel budget. If variety is what you are looking for, visit the neighboring San Tan Village Mall and shopping areas for great eateries, pubs, wine bars, and more.

Frequently Asked Questions

What’s the cancellation policy at DoubleTree by Hilton Hotel Phoenix - Gilbert?

The cancellation policy at DoubleTree by Hilton Hotel Phoenix - Gilbert depends on your room type and booking terms.

What are the check-in and check-out times at DoubleTree by Hilton Hotel Phoenix - Gilbert?

Check-in at DoubleTree by Hilton Hotel Phoenix - Gilbert starts from 15:00-03:00, and the standard check-out time is by 12:00.

Are pets allowed at DoubleTree by Hilton Hotel Phoenix - Gilbert?

No, pets are not allowed at DoubleTree by Hilton Hotel Phoenix - Gilbert.

How do I get to DoubleTree by Hilton Hotel Phoenix - Gilbert from the nearest airport?

The nearest airport is Mesa Gateway Airport, located about about 18 mins from hotel by car (16.1 km) away.

About This Property

Nearest AirportMesa Gateway Airport
Distance to Airport16.12KM
Nearest Train Station16th St & South Mountain Ave
Distance to Train Station42.79KM
Average Price FromEUR211
Hotel Star Rating4