Residence Inn Phoenix Gilbert

This is our 5th stay and likely our final stay. It has been a favorite hotel when visiting family nearby. We came for a special family weekend and the hotel overall was disappointing, which was VERY frustrating. The first 1 bedroom suite offered stunk so bad we could not stay in it. We were offered a studio (lower level room) and then moved the next day to a 1 bedroom, so that was a hassle. Very limited apologies, no credit for lower level room We are long standing Gold members; no recognition of status. The 1 bedroom location was poor - near the side door - where every time someone opened a door, ours banged. Every day we left a nice tip, and we had the most minimal service, including not having coffee replenished and inconsistent towels. Our son also had a 1 bedroom and honestly had fewer issues. However, our reservations were mixed up (I think due to our room move and having two rooms with the same name), and we had to resolve the charges. Hallway floors were dirty. Front desk staff was uncaring and inattentive. Breakfast staff was wonderful. This is a very nice property. We honestly spent a lot of money here with 2 rooms. That I took time to write this is a signal. Up your game!

The suite was exceptionally clean. The beds were firm, yet comfortable. Towels were soft. The breakfast was surprisingly good, with a good variety of different breakfast food. I highly recommend.

Nice place. Good location close too Phoenix Gateway Airport