Fairfield Inn & Suites Lexington Georgetown/College Inn

Bed was very comfortable and it was clean. Check in was rough as the front desk staff made and error, but they did work to fix it. Breakfast was atrocious, everything was empty and not being restocked, including paper plates and cereal, which would take 2 min to restock. Several times over 30 min the front desk staff was outside smoking while the breakfast supplies sat half empty, even after we asked to have it refilled.

I wasn’t ever informed of the hotel being under construction/renovation until I arrived. Had I have known, I wouldn’t have stayed here, especially not at the price I paid, not to mention the issues with the room. The moment I got there and turned on the bathroom lights, a fuse blew. The staff was very nice about it, but it took them awhile to get it fixed because they apparently had to find a key to the room the fuse box was located. That was the main issue other than there being no vending machine or convenience store at the hotel, I assume due to construction. However, there were other little things, like my phone in my room never did end up working, though I said something about it twice, there was an exposed sensor of some sort on the wall, a bedside light was hanging with exposed wires, the wallpaper in the bathroom was coming off and the towels smelled like cardboard. They obviously were brand new, but brand new linen should be washed before first use. Overall, not a good stay. You could tell the hotel would be beautiful when finished but I didn’t want to stay while it was being developed. Not pleased.

I cannot believe that Marriott allows this place to be open. It is an actual construction site. I typically choose Fairfield inn's as a clean and safe place to stay with my family (small kids). This was anything but safe, or clean. First, there is no sign or label on the building. We drove around for over 10 minutes passing it many times as it is clearly a CONSTRUCTION SITE (workers going in and out) and looks closed. Only to see one door with the word "Fairfield" etched on it... we walked in having to ask if we were in the right place because we could not believe what we were walking into. The girl at the front desk was anything but apologetic, the only words she said were "NAME" then handed us our keys. The description on the website calls this a "renovated hotel"!! Please tell me how? Maybe a couple rooms have been renovated? Rooms full of drywall dust, and windows still covered in poly that we could not see out of! If it wasn't 10pm after a 10 hour day of travel (with very young kids), we would have left and went elsewhere. I honestly could not believe that I was able to book this hotel with not even so much of a heads up as to the state that it is in. As a platinum member I will definitely be bringing this straight to Marriott. Please don't make the same mistake as I did and book a room here.

building under construction

The property is under construction. It is uncomfortably noisy because the workmen work late into the night.(8pm) and begin work early in the morning.(about 7 AM.) when the construction is finished, it will be in very nice facility. It is dirty because it is a construction site. The staff are wonderful! Very caring. Very understanding there is a little they can do about the construction noise. I am disappointed that there was not a safe in the room.

Terrible..entrance almost unavailable… REMOdeling noisy until almost 11:00pm. VERY Disappointed. Will not stay again…Disappointed with *******..